Workplace Enablement Analyst

Job Description

Now, about this opportunity…

As a Workplace Enablement Analyst, you'll play a key role in delivering exceptional workplace technology experiences that enable our people to perform at their best. Working closely with our Service Desk, Technology teams, business stakeholders and external partners, you'll help drive technology adoption, improve employee experience and deliver practical solutions that support Judo's continued growth. 

While this role currently spans both strategic and operational responsibilities, it is expected to become increasingly hands-on as capabilities and priorities evolve.

If that excites you, this just might be your dream job:

• Working closely with our Level 1 and Level 2 Service Desk teams to deliver a consistent and positive technology experience. 
• Delivering initiatives that improve employee experience, productivity and business outcomes. 
• Partnering with business and technology stakeholders to translate requirements into user-focused solutions. 
• Supporting project governance activities including planning, reporting, risk management, stakeholder engagement and status communications. 
• Driving improvements to system reliability, performance and scalability through technology initiatives and automation opportunities. 
• Analysing recurring service issues and coordinating remediation activities to deliver lasting improvements. 
• Maintaining visibility across multiple deliverables, operational activities and competing priorities, proactively managing dependencies and risks. 
• Collaborating on continuous improvement initiatives across Workplace Technology services, processes and user experiences. 
• Creating and maintaining clear, accurate and accessible documentation that empowers users and enhances self-service. 
• Maintaining strong access management and security practices while partnering with Cyber Security teams to protect the technology environment. 

Qualifications

You’ll likely bring:

Technical capability: 

• Strong understanding of Microsoft 365 technologies including Teams, SharePoint, OneDrive and Exchange Online. 
• Experience developing end-user documentation, knowledge articles and self-service resources. 
• Experience with endpoint management and device lifecycle processes, including Intune and Autopilot. 
• Understanding of workplace technology environments including collaboration, productivity and end-user computing platforms. 
• Experience supporting Microsoft Teams Rooms, enterprise AV solutions and hybrid workplace technologies. 
• Experience working with external vendors, service providers and technology partners. 
• Knowledge of ITIL processes including incident, problem and change management. 
• Foundational networking knowledge including WAN and Wi-Fi troubleshooting. 

What will help you succeed:  

• A proactive, solutions-focused mindset with a passion for continuous improvement. 
• Strong organisational skills and the ability to manage competing priorities in a fast-paced environment. 
• Excellent communication skills with the ability to translate technical concepts into plain language. 
• A genuine passion for technology enablement, adoption and delivering great user experiences. 
• A collaborative and adaptable approach to working across diverse teams. 
• Strong stakeholder engagement and relationship-building skills. 
• Previous experience in IT Support, Technical Implementation or Workplace Technology roles. 
• High attention to detail and commitment to quality outcomes. 
• Proven ability to manage competing priorities and deliver results. 

If you don’t meet every requirement, we still encourage you to apply – your experience, mindset and potential matter to us. 

Additional Information

Why you’ll love working at Judo:

• Two Weeks of Additional Leave Every Year
• Paid Volunteer Leave
• Our signature Judo induction experience
• Big Life Event Leave
• Holistic Health & Wellbeing Offerings designed to support your best life, including access to GPs, nutritionists, coaches and psychologists via our partner, CU Health
• Working from Home Setup Allowance
• Flare Benefits & Discounts - access to a wide range of everyday savings and perks
• Freedom to work flexibly with flexible work options including hybrid working
• Equal access to Company Paid Parental Leave – up to 20 weeks
• Education Assistance

Judo is proud to be an inclusive workplace where everyone is valued and can feel that they belong. We welcome applications from people of all backgrounds, experiences and identities.

Please no agencies! We maintain a preferred panel, and kindly request no unsolicited contact. We do not hold any responsibility for dispute over candidate ownership if you have not been engaged directly. 

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