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Suitsupply

Global retailer of Italian wool suits

Store Manager

Retail Store ManagementConfirmed live in the last 24 hours
Full-timeFort Worth, TX, USA

About the Job

Requirements

  • A minimum of 3 years of experience in a customer service management role.
  • Exceptional customer service and clienteling skills.
  • Strong leadership skills and the ability to coach and motivate a team.
  • Professional verbal and written communication skills.
  • A flexible work schedule that includes nights, weekends, and holidays.

Responsibilities

  • Lead and develop a professional store team to achieve company goals and incrementally improve individual objectives.
  • Collaborate with training teams to develop a gold-standard team.
  • Establish weekly and monthly objectives for the team.
  • Ensure employees present professionally according to company policies and provide the highest level of customer service to achieve sales and a personalized customer experience.
  • Recruit qualified professionals and source top talent in the market to strengthen the core team.
  • Own the store profit and loss report and manage budgets for salary, expenses, inventory, and other areas.
  • Ensure merchandise is properly and attractively displayed according to visual guidelines.
  • Ensure all store standards and operations meet company standards.
  • Collaborate with store support departments to use company resources effectively.
  • Align with Human Resources on company policies, procedures, and development planning for the store team.

About the Company

Suitsupply

Global retailer of Italian wool suits

Suitsupply is a global premium menswear retailer that sells high-quality Italian wool suits and offers tailoring and customization services. Its products include ready-to-wear suits as well as bespoke options, supported by an omnichannel model with a robust ecommerce platform and more than 150 physical stores. How it works: customers browse and purchase suits online or in-store, and can access tailoring and customization to achieve a personalized, perfect fit. The company differentiates itself through emphasis on quality materials, craftsmanship, and personalized service that helps ensure a precise fit, alongside a broad range of customization options. Its goal is to provide sartorial excellence and a personalized fit for discerning clients around the world.

Company size
1,001-5,000
Company stage
Debt Financing
Total funding
$605M
Headquarters
Amsterdam, Netherlands
Founded
2000

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