RemoteSignificant travel throughout the assigned territory is required.
Field ServiceEquipment Field Service
About the job
Requirements
A diploma or degree in Mechanical, Electrical, Biomedical, Computers, Engineering Technology, or a related technical discipline is required.
At least 7 years of field service, maintenance, or technical support experience supporting complex electro-mechanical systems is required.
At least 7 years of customer-facing technical service experience is required.
Strong troubleshooting skills involving electrical, mechanical, networking, and software systems are required.
Experience working independently in a field-based environment is required.
A valid driver's license and ability to travel extensively are required.
Responsibilities
Install, maintain, and repair ARxIUM hardware and software systems.
Perform preventive and corrective maintenance activities.
Respond to emergency service calls and system outages.
Troubleshoot complex electro-mechanical, electrical, networking, and software issues.
Support programmable logic controller programming validation and troubleshooting activities.
Collaborate with customers to schedule maintenance and minimize operational disruptions.
Document service activity through accurate reporting, ticket updates, and work summaries.
Manage service tickets, escalations, and open issues through resolution.
Partner with internal engineering, technical support, and project teams.
Deliver a strong customer experience during every interaction.
Participate in after-hours support as needed.
Desired Qualifications
Allen-Bradley programmable logic controller programming and troubleshooting experience.
Conveyor, controls, and industrial automation experience.
Experience supporting robotics or automated systems.
Knowledge of Windows operating systems and networking.
Experience in healthcare, pharmaceutical, manufacturing, or highly regulated environments.
Field Service Engineer
Seattle, Washington | Remote with Travel
Help Transform the Future of Pharmacy Automation
Are you passionate about technology, automation, and solving complex customer challenges?
At ARxIUM, we're changing the way healthcare systems operate through advanced pharmacy automation solutions. As a Field Service Engineer, you'll play a critical role in supporting cutting-edge robotic, software, and automation systems that help hospitals and healthcare providers improve patient care and operational efficiency.
If you enjoy hands-on troubleshooting, travel, customer interaction, and working with advanced automation technology, we'd love to hear from you.
About ARxIUM
ARxIUM is a global leader in pharmacy automation, serving healthcare organizations across North America, Europe, and Asia. For more than 20 years, we have developed innovative hardware and software solutions that improve medication management, patient safety, and operational performance.
Our team combines engineering expertise, healthcare innovation, and customer-focused service to deliver industry-leading solutions that make a meaningful impact.
Why Join ARxIUM?
We offer a competitive total rewards package including:
Competitive salary
Medical, dental, and vision coverage
Company-paid Life and AD&D insurance
401(k) with company match
Flexible work arrangements
Career growth and professional development opportunities
Exposure to advanced automation and healthcare technology
About the Role
As a Field Service Engineer, you will be the primary technical resource supporting ARxIUM systems at customer sites throughout your assigned territory. You will install, troubleshoot, maintain, and optimize automated pharmacy systems while building strong relationships with healthcare customers.
This position requires a high degree of technical expertise, customer focus, and the ability to work independently.
Travel is a significant component of this role.
What You'll Do
Install, maintain, and repair ARxIUM hardware and software systems
Perform preventive and corrective maintenance activities
Respond to emergency service calls and system outages
Troubleshoot complex electro-mechanical, electrical, networking, and software issues
Support PLC programming validation and troubleshooting activities
Collaborate with customers to schedule maintenance and minimize operational disruptions
Document service activity through accurate reporting, ticket updates, and work summaries
Manage service tickets, escalations, and open issues through resolution
Partner with internal engineering, technical support, and project teams
Deliver an exceptional customer experience during every interaction
Participate in after-hours support as needed
What We're Looking For
Required Qualifications
Diploma or degree in Mechanical, Electrical, Biomedical, Computers, Engineering Technology, or a related technical discipline
7+ years of field service, maintenance, or technical support experience supporting complex electro-mechanical systems
7+ years of customer-facing technical service experience
Strong troubleshooting skills involving electrical, mechanical, networking, and software systems
Experience working independently in a field-based environment
Excellent communication and customer relationship skills
Valid driver's license and ability to travel extensively
Preferred Qualifications
Allen-Bradley PLC programming and troubleshooting experience
Conveyor, controls, and industrial automation experience
Experience supporting robotics or automated systems
Knowledge of Windows operating systems and networking
Experience in healthcare, pharmaceutical, manufacturing, or highly regulated environments
Take a look at your potential career with ARxIUM and apply today.