Field Service Engineer

Field Service Engineer

Seattle, Washington | Remote with Travel

Help Transform the Future of Pharmacy Automation

Are you passionate about technology, automation, and solving complex customer challenges?

At ARxIUM, we're changing the way healthcare systems operate through advanced pharmacy automation solutions. As a Field Service Engineer, you'll play a critical role in supporting cutting-edge robotic, software, and automation systems that help hospitals and healthcare providers improve patient care and operational efficiency.

If you enjoy hands-on troubleshooting, travel, customer interaction, and working with advanced automation technology, we'd love to hear from you.

About ARxIUM

ARxIUM is a global leader in pharmacy automation, serving healthcare organizations across North America, Europe, and Asia. For more than 20 years, we have developed innovative hardware and software solutions that improve medication management, patient safety, and operational performance.

Our team combines engineering expertise, healthcare innovation, and customer-focused service to deliver industry-leading solutions that make a meaningful impact.

Why Join ARxIUM?

We offer a competitive total rewards package including:

• Competitive salary
• Medical, dental, and vision coverage
• Company-paid Life and AD&D insurance
• 401(k) with company match
• Flexible work arrangements
• Career growth and professional development opportunities
• Exposure to advanced automation and healthcare technology

About the Role

As a Field Service Engineer, you will be the primary technical resource supporting ARxIUM systems at customer sites throughout your assigned territory. You will install, troubleshoot, maintain, and optimize automated pharmacy systems while building strong relationships with healthcare customers.

This position requires a high degree of technical expertise, customer focus, and the ability to work independently.

Travel is a significant component of this role.

What You'll Do

• Install, maintain, and repair ARxIUM hardware and software systems
• Perform preventive and corrective maintenance activities
• Respond to emergency service calls and system outages
• Troubleshoot complex electro-mechanical, electrical, networking, and software issues
• Support PLC programming validation and troubleshooting activities
• Collaborate with customers to schedule maintenance and minimize operational disruptions
• Document service activity through accurate reporting, ticket updates, and work summaries
• Manage service tickets, escalations, and open issues through resolution
• Partner with internal engineering, technical support, and project teams
• Deliver an exceptional customer experience during every interaction
• Participate in after-hours support as needed

What We're Looking For

Required Qualifications

• Diploma or degree in Mechanical, Electrical, Biomedical, Computers, Engineering Technology, or a related technical discipline
• 7+ years of field service, maintenance, or technical support experience supporting complex electro-mechanical systems
• 7+ years of customer-facing technical service experience
• Strong troubleshooting skills involving electrical, mechanical, networking, and software systems
• Experience working independently in a field-based environment
• Excellent communication and customer relationship skills
• Valid driver's license and ability to travel extensively

Preferred Qualifications

• Allen-Bradley PLC programming and troubleshooting experience
• Conveyor, controls, and industrial automation experience
• Experience supporting robotics or automated systems
• Knowledge of Windows operating systems and networking
• Experience in healthcare, pharmaceutical, manufacturing, or highly regulated environments