Assistant Front Office Manager

Job Description

As Assistant Front Office Manager, you’ll play a key leadership role in delivering exceptional guest experiences and ensuring the smooth operation of the Front Office. You’ll lead and support the team across daily operations, drive service excellence and ensure every guest touchpoint reflects Hyde’s distinctive energy and brand standards.

Working closely with Housekeeping, Food & Beverage, Maintenance and other hotel departments, you’ll help create seamless guest journeys while supporting team development, operational efficiency and effective service recovery. You’ll also work closely with the Front Office Manager to maintain high standards, resolve operational challenges and continuously improve the guest experience.

Your key responsibilities will include:

• Leading and supporting the Front Office team to deliver efficient and welcoming guest experiences.
• Overseeing daily Front Office operations, including arrivals, departures, room allocation and guest services.
• Driving guest satisfaction through personalised service, effective communication and service recovery.
• Managing guest feedback and complaints, ensuring timely resolution and positive outcomes.
• Coaching, mentoring and developing team members to build a high-performing and engaged team.
• Supporting rostering, timesheets, leave planning and other operational requirements.
• Monitoring occupancy, room inventory and guest flow to ensure smooth daily operations.
• Working closely with Revenue Management and operational departments to optimise room allocation and hotel performance.
• Coordinating VIP arrivals, group bookings and special guest requirements across departments.
• Ensuring Front Office procedures, systems, reporting and service standards are consistently maintained.
• Supporting hotel safety, security and emergency procedures, including acting as Chief Warden when required.
• Identifying opportunities to improve operational efficiency and enhance the overall guest experience.

Qualifications

ABOUT YOU

You’ll be a confident and hands-on hospitality leader who thrives in a fast-paced environment and is passionate about creating exceptional guest experiences.

Ideally, you’ll have:

• Previous experience as a Duty Manager, Assistant Front Office Manager or similar hotel leadership role.
• Strong leadership skills with a genuine passion for coaching and developing teams.
• Proven experience managing Front Office operations and resolving guest concerns effectively.
• Excellent communication, interpersonal and problem-solving skills.
• Strong organisational skills and attention to detail.
• Experience working with hotel Property Management Systems and Front Office procedures.
• A proactive, solutions-focused approach with the ability to remain calm under pressure.
• A genuine passion for hospitality, people, culture and creating memorable guest experiences.
• A strong understanding of hotel safety, security and emergency procedures.
• Professional presentation and grooming standards aligned with the Hyde brand.
• Flexibility to work evenings, weekends and public holidays when required.

Additional Information

WHAT IS IN IT FOR YOU  

• The chance to make your mark in a fast-growing Brand.  

• Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work.  

• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.  

• The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture.  

• Excellent discounts across the entire Ennismore family of brands, including Accor’s Heartist (Employee) program and related benefits.  

 Hyde is an equal opportunity employer. We endeavour to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.