All Accor

Global hotel management, franchising, loyalty program

Assistant Restaurant & Bar Manager

Food & Beverage Operations ManagementUpdated on Nov 11

Full-timeSingaporeNo salary listedIn-person

About the Job

Requirements

A High School/GED equivalent, Diploma in Hotel Management, or equivalent is required.
At least 2 years of experience in a similar capacity or at a management level is required.
Strong knowledge of beverage trends, fermentation, cocktails, zero-alcohol drinks, and wines is required.
Reading, writing, and oral proficiency in English is required.
Capabilities in human resources management and business acumen are required.
Proficiency in Microsoft Excel, Word, and PowerPoint is required.
Strong leadership, interpersonal, and training skills are required.
Good communication and customer contact skills are required.
Service orientation and attention to detail are required.
Ability to work effectively in stressful and high-pressure situations is required.
Ability to work collaboratively and build teams is required.
Ability to motivate others and work independently is required.
Professional presentation and grooming are required.

Responsibilities

Assist in planning, organizing, and directing the overall food and beverage operation, providing administrative support, contributing to outlet marketing and promotions, and supporting profitability, revenue generation, and guest experiences.
Assist with outlet budgeting and review revenue and expenditure forecasts weekly and monthly.
Analyze and submit weekly and month-end reports and identify deviations from business plan goals.
Participate in management meetings to review progress toward business plan goals and develop the outlet's annual business plan in the manager's absence.
Plan, implement, and measure profit enhancement programs with the kitchen and Marketing Department, and prepare and submit post-promotion reports to the Food & Beverage Manager.
Assist in implementing and maintaining controls to keep food and beverage costs, productivity, labor costs, and operating supply costs within budget.
Assist other food and beverage outlets during peak times or when required.
Support the outlet in achieving exceptional LQA standards.
Conduct daily departmental briefings to ensure team members receive relevant information.
Supervise team members to ensure assigned outlet tasks are completed on time and according to instructions and departmental standards.
Build relationships with guests and regular patrons, remembering their names and preferences to provide personalized service.
Handle guest complaints and comments tactfully and efficiently.
Handle administration pertaining to cashier and bar operations and company policies.
Maintain the department communication logbook and notice board.
Check equipment and stock levels to prevent shortages that could affect operations or guests.
Check outlet and back-of-house cleanliness for compliance with food and beverage sanitation and hygiene rules and regulations.
Maintain knowledge of food and beverage services, contents and preparation methods, outlets, and hotel services and features.
Ensure LQA standards and health, safety, and security procedures are in place in the outlet.
Attend briefings, meetings, and training as assigned by management.
Complete proper handovers and communicate with the next shift.
Interview, select, and recruit outlet employees when required.
Identify and develop team members with potential.
Conduct performance reviews with the team.
Monitor team members' appearance, attitude, and professionalism.
Develop and conduct staff training programs focused on team members' development needs and new skills required by changing business needs.
Prepare weekly staff schedules based on anticipated business, operating budgets, and service standards.
Prepare payroll-related documents and gratuity reports.
Conduct monthly departmental meetings to inform team members, obtain feedback, resolve operational issues, and provide a regular forum for departmental communication.

Job Description

The Assistant Restaurant & Bar Manager shall assist in planning, organizing and giving direction of the overall F&B operation. He/she will provide administrative support, contribute to marketing and delivering each promotion of the outlet. The Assistant Restaurant & Bar Manager is responsible and accountable for its profitability, revenue generation and creating WOW guest experiences.

Primary Responsibilities

Business Performance

Assist to plan for outlet budget and review forecast on revenue and expenditure on weekly/monthly basic
Analyze and submit weekly/month-end reports and identify deviation from business plan goals
Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet in the absence of the manager.
Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Assist to prepare & submit post-mortem promotion report to Food & Beverage Manager upon completion of promotions.
Assist to implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget
Assist other Food & Beverage outlets with their operations during peak times or when required
Deliver and support outlet to achieve exceptional LQA Standards in the outlet

Outlet Operation

Conduct departmental daily briefings to ensure that all pertinent information is well received by team members
Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
Build a good relationship with guests or regular patrons. Try to remember individual patron’s names and their preferences to extend a personalized service
Handle guests’ complaints and comments tactfully and efficiently
Handle all administration work pertaining to cashier/bar operations requirement and company’s policies
Maintain department communication logbook and updated notice board
Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests
Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations
Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
Ensure that LQA Standards, health, safety and security procedures are in place in the outlet
Attend all briefings, meetings and trainings as assigned by management
Perform proper handover and communication to the next shift
Assist other food & beverage outlets with their operations during peak times or when required

Team Management

Interview, select and recruit outlet employees when required
Identify and develop team members with potential
Conduct performance review with the team
Constantly monitor team members’ appearance, attitude and degree of professionalism
Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
Prepare payroll related documents and gratuity reports
Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

Qualifications

High School/GED equivalent/Diploma in Hotel Management or equivalent
Minimum 2 years of experience in a similar capacity or management level
Has strong knowledge on beverage trends, fermentation, cocktails, zero alcohol and wines
Excellent reading, writing and oral proficiency in English language
High degree of professionalism with sound human resources management and business acumen capabilities
Proficient in MS Excel, Word, & PowerPoint

Additional Information

Strong leadership, interpersonal and training skills
Good communication and customer contact skills
Service oriented with an eye for details
Ability to work well in stressful & high-pressure situations
A team player & builder
A motivator & self-starter
Well-presented and professionally groomed at all times

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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