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Walmart

Sells groceries and essentials in stores and online

General Manager Coach

Retail Store ManagementConfirmed live in the last 24 hours
Full-timeSanford, NC, USA$65k - $100k /yrIn-person

About the Job

Requirements

  • Have two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
  • For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
  • For facilities that sell only ammunition and have state-specific requirements, hold a current state-issued Certificate of Eligibility where required.
  • Attend and successfully complete all job-required trainings and assessments, such as Academy and Open Door trainings.

Responsibilities

  • Lead and develop teams by teaching, training, listening to associates, touring stores, and providing feedback; communicate and collaborate with associates at all levels on store operations, technology, business initiatives, merchandising, and company direction; lead change efforts, set clear expectations, implement business solutions, and communicate objectives.
  • Model customer service standards for store associates by following and demonstrating the One Best Way service model; manage and support customer service initiatives, including community outreach; resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and improve customer experience.
  • Drive financial performance and sales in the designated store area by reviewing and evaluating profit-and-loss statements; assist with budgeting, forecasting, and expense control; monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; and implement action plans to mitigate shrink and achieve sales and profit goals.
  • Supervise and develop hourly associates by hiring, training, mentoring, assigning duties, setting expectations, recognizing associates, communicating expectations, promoting belonging, and recruiting qualified associates to meet staffing needs and support company growth.
  • Coordinate and oversee job-related activities and assignments; maintain stakeholder relationships; support plans and initiatives that meet customer and business needs; set and communicate goals; build accountability and measure results; identify improvement opportunities; demonstrate adaptability and promote continuous learning.
  • Ensure compliance with company policies, procedures, mission, values, and ethics by implementing action plans, supporting the Open Door Policy, and guiding associates in applying these standards to business processes and practices.
  • Build high-performing teams, embrace differences, foster belonging, create opportunities for associates to thrive, and build strong, trusting working relationships.
  • Attract and retain talent, empower and develop associates, and recognize their contributions and accomplishments.
  • Maintain and promote integrity, ethics, and compliance; model company values; hold oneself and others accountable; and support company sustainability and community-giving efforts.
  • Deliver results while putting customers first, adapting to customer shopping needs, and applying the Every Day Low Price and Every Day Low Cost business models.
  • Make decisions using data, insights, and analysis; balance short- and long-term priorities; and consider customers, associates, shareholders, suppliers, business partners, and communities.
  • Drive continuous improvement, adopt new technologies and skills, and support others through change.

Desired Qualifications

  • Complete a Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
  • Have general work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

About the Company

Walmart

Sells groceries and essentials in stores and online

Walmart sells groceries, household essentials, clothing, and electronics through stores and online marketplaces for consumers around the world. Its everyday low price model combines large purchasing volumes with distribution networks that move goods to stores and customer homes. Shoppers can browse online, collect orders at a nearby store, or request delivery, while third-party merchants use its marketplace and fulfillment services to reach customers. The group earns revenue from merchandise sales, memberships, advertising, and services, and also operates pharmacies, optical centers, and digital payments businesses. Walmart opened its first discount store in 1962 and is headquartered in Bentonville, Arkansas.

Company size
10,001+
Company stage
IPO
Headquarters
Bentonville, AR
Founded
1962

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