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ProMach

Turnkey packaging lines and equipment

AM Parts Specialist

Customer SupportUpdated on Nov 12
Full-timeHolland, MI, USANo salary listedIn-person

About the Job

Requirements

  • Good organizational skills and self-motivation.
  • Good customer-service skills and a positive attitude.
  • Excellent communication skills and willingness to learn.
  • Ability to lift 50 pounds.
  • Good computer skills, including word processing, data analysis, and spreadsheet applications.
  • Legible handwriting.
  • Ability to work in a team-oriented environment.
  • Strong attention to detail and documentation.

Responsibilities

  • Determine the correct parts needed for Fogg customers.
  • Coordinate and project-manage large-scale projects through engineering and production processes.
  • Enter accurate parts information into the computer system to process customer quotes and orders.
  • Update and maintain customer engineering files to ensure accurate information for future inquiries.
  • Handle customer phone calls and emails about Fogg machinery parts requests.
  • Provide project quotes for customer requests in a timely manner and follow up.
  • Maintain positive relationships with existing customers.
  • Perform other duties as needed.

About the Company

ProMach

Turnkey packaging lines and equipment

ProMach designs and supplies packaging and processing machinery and integrated systems for food, beverage, pharmaceutical, personal care, and household goods. It offers equipment for filling, bottling, capping, labeling, case packing, palletizing, shrink sleeve application, robotics, and end-of-line automation, sold as individual machines or turnkey packaging lines. It differentiates itself as a multi-brand, end-to-end provider with 46+ specialized brands plus systems integration, engineering services, and PMMI-certified training, allowing customized lines and optimized production. Its goal is to improve packaging line efficiency, throughput, and uptime for global customers, supported by strategic acquisitions and broad scale.

Company size
1,001-5,000
Company stage
Late Stage VC
Total funding
$25.8M
Headquarters
Covington, GA
Founded
1998

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