Full-Time

Client Success Lead

Bilingual

Posted on 8/30/2024

Affirm

Affirm

1,001-5,000 employees

Provides buy now, pay later financing solutions

Fintech
Financial Services

Compensation Overview

$97.5k - $147.5kAnnually

+ Equity Rewards

Mid

Remote in Canada

Category
Customer Success Management
Sales & Account Management
Required Skills
Data Analysis
Requirements
  • At least 3-5 years of work experience in customer-facing roles
  • Bilingual French and English is required
  • Prior experience in technology companies, especially in the e-commerce industry, is considered an asset
  • Highly motivated, process-driven, and customer-focused
  • Excellent relationship management skills, with the ability to navigate complex merchant organizations
  • Ability to build relationships and influence towards outcomes: solve sticky situations, create consensus, and turn clients into your fans by displaying empathy: their success is your success
  • Experience in managing cross-functional projects with great attention to detail
  • Strong written and verbal communication skills
  • Excellent problem-solving and analytical skills, with the ability to translate data into insights
  • Knowledge of marketing technologies and e-commerce preferred
  • Excellent presentation and data organization skills. Proficiency in Google Workspace (e.g. Gmail, Docs, Sheets, Slides, Drive) a plus
Responsibilities
  • Lead and manage a portfolio of merchant accounts to develop long-term business relationships
  • Implement a consistent, proactive client management strategy to drive adoption, encourage retention and growth with our partners (upsell & cross-sell)
  • Be a trusted advisor by collaborating with merchants to understand their business needs and build a strategy with defined goals that demonstrate measurable outcomes
  • Analyze merchant performance and recommend programs to drive revenue growth, optimization strategies and promote marketing best practices
  • Track and proactively share insights with internal and external stakeholders to build industry expertise
  • Establish yourself as an expert on Buy Now, Pay Later and third-party financing use cases, pricing, and promotion, and be the leading advocate for our products within the merchant’s organization
  • Collaborate cross-functionally across Product, Technical, Marketing, Analytics, and Operations teams to represent the voice of your client to proactively and promptly address any questions or concerns and improve the Affirm offering for our merchants

Affirm offers point-of-sale financing solutions as an alternative to traditional credit cards, primarily targeting consumers seeking flexible payment options and merchants wanting to provide these plans. Its main service is "buy now, pay later" (BNPL), allowing consumers to make purchases and pay over time through installment plans without hidden fees or deferred interest. Affirm partners with various merchants to integrate its payment solutions into their sales platforms, whether online or in-store, using user-friendly plugins and APIs. The company generates revenue from interest and fees on installment loans and from merchants who pay to offer Affirm's financing options. Additionally, Affirm provides a merchant dashboard for transaction processing and marketing support, helping businesses increase conversion rates and enhance customer purchasing power.

Company Stage

IPO

Total Funding

$1.1B

Headquarters

San Francisco, California

Founded

2012

Growth & Insights
Headcount

6 month growth

4%

1 year growth

9%

2 year growth

-10%
Simplify Jobs

Simplify's Take

What believers are saying

  • Affirm's partnership with Adyen expands its reach in the Canadian market.
  • The $4 billion capital partnership with Sixth Street boosts Affirm's financial stability.
  • Affirm's new merchant partnerships enhance its market presence and consumer engagement.

What critics are saying

  • Increased competition from tech giants like Apple could threaten Affirm's market share.
  • Expansion to Adyen's platform may expose Affirm to new regulatory challenges in Canada.
  • Reliance on large retailers like Walmart could lead to conflicts of interest.

What makes Affirm unique

  • Affirm offers transparent payment plans with no hidden fees, unlike traditional credit cards.
  • Affirm partners with over 2,000 merchants, providing diverse shopping options for consumers.
  • Affirm's user-friendly APIs enable seamless integration with online and in-store platforms.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Spending wallets: Access tech, food, lifestyle, and family planning wallets for your expenses

Supportive communities: Get involved with our employee resource groups and community groups

Remote-first workforce: If your role is remote, you can set up shop anywhere in your home country

Generous time off: Take the time you need when life happens

Health benefits: Get a plan that fits your needs

Mental healthcare: Take care of your mind with great mental health programs

Parental leave: Birth and non-birth parents get 18 weeks paid leave. Plus, a 4-week return-to-work transition program, at full base pay.

Compensation: We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family.

Away days: We offer 24 company-wide paid days off—which help our teams collectively pause to recharge.

Learning & development: Engage in exciting learning programs to level up your growth.

INACTIVE