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Full-Time

Client Success Lead

Bilingual

Confirmed live in the last 24 hours

Affirm

Affirm

1,001-5,000 employees

Provides buy now, pay later financing solutions

Fintech
Financial Services

Compensation Overview

$97.5k - $147.5kAnnually

Senior

Remote in Canada

Category
Customer Success Management
Sales & Account Management
Required Skills
Communications
Marketing
Data Analysis
Requirements
  • At least 5+ years of work experience in customer-facing roles
  • Bilingual French and English is required
  • Prior experience in technology companies, especially in the e-commerce industry, is considered an asset
  • Highly motivated, process-driven, and customer-focused
  • Excellent relationship management skills, with the ability to navigate complex merchant organizations
  • Ability to build relationships and influence towards outcomes: solve sticky situations, create consensus, and turn clients into your fans by displaying empathy: their success is your success
  • Experience in managing cross-functional projects with great attention to detail
  • Strong written and verbal communication skills
  • Excellent problem-solving and analytical skills, with the ability to translate data into insights
  • Knowledge of marketing technologies and e-commerce preferred
  • Excellent presentation and data organization skills. Proficiency in Google Workspace (e.g. Gmail, Docs, Sheets, Slides, Drive) a plus
Responsibilities
  • Lead and manage a portfolio of merchant accounts to develop long-term business relationships
  • Implement a consistent, proactive client management strategy to drive adoption, encourage retention and growth with our partners (upsell & cross-sell)
  • Be a trusted advisor by collaborating with merchants to understand their business needs and build a strategy with defined goals that demonstrate measurable outcomes
  • Analyze merchant performance and recommend programs to drive revenue growth, optimization strategies and promote marketing best practices
  • Track and proactively share insights with internal and external stakeholders to build industry expertise
  • Establish yourself as an expert on Buy Now, Pay Later and third-party financing use cases, pricing, and promotion, and be the leading advocate for our products within the merchant’s organization
  • Collaborate cross-functionally across Product, Technical, Marketing, Analytics, and Operations teams to represent the voice of your client to proactively and promptly address any questions or concerns and improve the Affirm offering for our merchants

Affirm provides point-of-sale financing solutions as an alternative to traditional credit cards. Its main service is the "buy now, pay later" (BNPL) model, which allows consumers to make purchases and pay for them over time through installment plans, often without hidden fees. Affirm partners with merchants to integrate its payment solutions into both online and in-store shopping experiences, using user-friendly plugins and APIs. This integration requires minimal technical effort from merchants. Affirm generates revenue through interest and fees on the loans it offers to consumers, as well as fees from merchants who use its services. Additionally, it provides a merchant dashboard for transaction processing and marketing support, helping businesses increase conversion rates and enhance customer purchasing power. The goal of Affirm is to offer flexible payment options that benefit both consumers and merchants in the e-commerce and retail markets.

Company Stage

IPO

Total Funding

$2.9B

Headquarters

San Francisco, California

Founded

2012

Growth & Insights
Headcount

6 month growth

4%

1 year growth

4%

2 year growth

-11%
Simplify Jobs

Simplify's Take

What believers are saying

  • Affirm's partnerships with major brands and events, like the Austin Marathon, enhance its visibility and consumer trust.
  • The company's IPO and subsequent market performance indicate strong investor confidence and growth potential.
  • Affirm's integration with Apple's new installment loan offerings could significantly expand its user base and market reach.

What critics are saying

  • New CFPB regulations could impose additional compliance costs and operational burdens on Affirm, affecting profitability.
  • Data breaches, such as the recent Evolve Bank incident, pose significant risks to consumer trust and data security.

What makes Affirm unique

  • Affirm's seamless integration with both online and in-store shopping experiences sets it apart from other BNPL providers who may focus solely on e-commerce.
  • The dual revenue stream from both consumer interest/fees and merchant fees provides a robust financial model, unlike competitors who may rely on a single revenue source.
  • Affirm's user-friendly plugins and APIs make it easier for merchants to adopt their payment solutions, reducing technical barriers to entry.

Benefits

Spending wallets: Access tech, food, lifestyle, and family planning wallets for your expenses

Supportive communities: Get involved with our employee resource groups and community groups

Remote-first workforce: If your role is remote, you can set up shop anywhere in your home country

Generous time off: Take the time you need when life happens

Health benefits: Get a plan that fits your needs

Mental healthcare: Take care of your mind with great mental health programs

Parental leave: Birth and non-birth parents get 18 weeks paid leave. Plus, a 4-week return-to-work transition program, at full base pay.

Compensation: We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family.

Away days: We offer 24 company-wide paid days off—which help our teams collectively pause to recharge.

Learning & development: Engage in exciting learning programs to level up your growth.