Customer Onboarding & Order Specialist - Payments
About the job
- You have completed commercial vocational training or possess a comparable qualification.
- You have relevant professional experience, ideally in an operational, process-oriented role; career changers are welcome.
- You work in a structured, careful, and reliable manner and maintain oversight during high workloads.
- You demonstrate a strong sense of responsibility and a high level of quality and compliance awareness.
- You communicate confidently in German and English.
- You have very good knowledge of Microsoft Office, particularly Excel, Word, and Outlook.
- You manage the complete onboarding of new customers, including data collection, know-your-customer checks, and technical setup in company systems.
- You independently process incoming orders from customers, partners, and direct sales in the payment area.
- You implement extensions to existing customer agreements in the relevant systems.
- You coordinate checks under the German Money Laundering Act and obtain relevant business information.
- You collaborate on projects with colleagues from Compliance, Sales, IT, and other specialist departments.
- You ensure high process and data quality and contribute to making processes transparent, efficient, and sustainable.
- Experience with ticketing or workflow systems such as Jira is a plus.
About the company
epay provides global payment processing and prepaid solutions that connect brands to consumers through an extensive distribution network. It runs an end-to-end technology platform for secure financial transactions and supports prepaid mobile top-ups, gift cards, digital content, bill payments, and corporate incentive programs. With more than 800,000 point-of-sale terminals across 64 countries, epay processed over 3.8 billion transactions in 2023, serving retailers, brands, and companies in telecom, e-commerce, finance, and entertainment. The company differentiates itself through its large, global network and its Branded Payments ecosystem, offering integrated payment services across traditional and branded options to a wide set of partners. Its goal is to help brands reach and serve consumers by providing convenient, wide-reaching electronic payment options and transactional services through its platform.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Leinfelden-Echterdingen, Germany
Founded
1999
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Simplify's Take
What believers are saying
- epay revenue rose 10% to $294.0 million in Q2 2026.
- Epay operating income jumped 21% to $32.8 million in Q2 2026.
- April 2026 launches on Revolut, Zepto, and Apple expanded digital distribution internationally.
What critics are saying
- Blackhawk and Tillo attack epay's gift-card margins with sharper, API-first catalogs in 2026.
- Euronet carried $2.654 billion debt on June 30, 2026, after refinancing $700 million notes.
- epay depends on mobile operators and brand commissions; channel shifts can crush volumes quickly.
What makes epay, a Euronet Worldwide unique
- epay spans 800,000 POS terminals and 1,000-plus brands across 64 countries.
- Q2 2026 epay still monetizes retail and digital channels through one enterprise infrastructure.
- Its prepaid mix includes airtime, gift cards, vouchers, and physical gift fulfillment in Europe.
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Benefits
Hybrid Work Options
Wellness Program
Gym Membership
Commuter Benefits
Professional Development Budget
Training Programs
Life Insurance
Health Insurance
Company News
Focus on Koin: Land-based operators face Amazon-style competition, payments executive says. Friday, September 18, 2026 8:00 AM Email, LinkedIn, and more Casino operators can increase revenue by monitoring their competition, but they need to look beyond the gambling hall down the road, James Warden says. "People are spending their money and (getting) entertainment on things that aren't traditional gaming," said Warden, a veteran retail professional who now is chief revenue officer of the real-money gaming investment segment of epay, a technology solution provider and digital content, payments, and prepaid distribution business. "You have to look generationally at where people are spending their money and getting their entertainment," he continued. "If you don't follow that demographic of what the next set of customers is going to do, they won't be there (for you) to get." epay is a division of Euronet Worldwide, an investor in and technical provider for Koin and Marker Trax, digital payment providers for the gaming industry. Before joining epay, Warden worked at Microsoft, where he saw Amazon evolve from a "bit player" to the software company's second biggest partner in less than a year. Rejecting the traditional retailer approach, Amazon empowered customers to shop whenever, wherever, and for whatever they wanted. "That gave all of the power to the consumer," Warden said, adding that he sees a comparable evolution underway in gaming. To make the most of their opportunity, land-based casino operators should remove any barriers to the gaming experience, he suggested. "If a customer wants to use cash, let them. If they want to use digital currency or a wallet or crypto, let them," he said. "Don't force them or block them or charge them extra. You've got to allow them to transact the way they want to, how they want to, when they want to. If you create friction, they will go somewhere that doesn't." The competition, especially for land-based casinos, extends far beyond nearby operators. In the United States, gross commercial igaming revenue totaled $6.07 billion in the first six months of 2026, the American Gaming Association reported. That's up 18.5 percent from the same period last year. Gross commercial sports-betting revenue was up 4.1 percent, to $8.7 billion, the AGA said. Warden advised operators to take a holistic look at where people spend their money for gambling-style entertainment, including non-casino formats where "you don't know what you're going to win. That is competitive (for casinos)... It's just a different way to try to turn $1 into $2. How is that different than when I want to play roulette?" He emphasized that operators cannot afford to ignore traditional competitors and focus solely on such emerging forms of gaming. "The day-to-day (operation) can't change but you have this threat over here that you also now need to address. Casinos do a wonderful job at that first bit, which is 'how do I make them walk into my casino, not somebody else's?' But there are other opportunities you can address, (and those customers) want different things." Operators who understand the needs and wants of multiple generations of consumers can tailor their experiences to attract a broader audience, he said. Perhaps ironically for a digital payments executive, Warden hates the term "cashless." "(It) is saying there's going to be a world without cash," he explained. "If you want to gamble in cash, you should be able to do so. If somebody else wants to use a digital wallet, that's also great. My view is: Don't force consumers to do anything they don't want to do." For casino operators to seize the opportunities to attract a broader audience, the first steps include comparing the various demographics, age profiles, and gender profiles already frequenting a physical casino with those driving iGaming, sports betting, and variations of traditional gambling. "If you understand the consumer and you ground everything in consumer obsession, you can then tailor experiences and solutions around that," he said. "You've got to continue tailoring for the demographic that is there today, and you've got to understand what's happening in the future."
Our capabilities, platforms, products, and solutions cater to the changing consumer demand for content and payments in categories such as mobile, gaming, and entertainment.
epay, a segment of Euronet Worldwide, has selected Fraugster, a payment intelligence company, to pilot artificial intelligence fraud prevention services. . .
BERLIN, Aug. 10, 2022 /PRNewswire/ -- Fraugster, a payment intelligence company, has been selected by epay to pilot AI payment fraud prevention services. epay is a full-service payment provider and the digital payments processing business segment of the global financial technology solutions and payments provider Euronet Worldwide, Inc. (NASDAQ: EEFT). epay's worldwide transactions for payment and branded payment processing across all channels grew 30% in 2021 to more than 3 billion. Because the full-service payment provider continues to expand its engagement in web-based and in-app channels, it is important to continuously develop the overall ecosystem protection that minimizes risk from the outset using Fraugster's AI Anti-Fraud Engine