Director VCA Community Client Impact

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Visa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visa’s network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Consulting and Analytics solves the most strategic problems for our clients.

The NA Consulting Practice within VCA provides consulting and solution services for Visa’s largest issuers in the United States. We apply deep expertise in the banking, payments & analytics industry to assist clients with their key business priorities, drive growth and improve profitability. The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and managing risk.

The VCA team is looking for a Director to join our Community FI segment’s Client Impact team and play a role in delivering high impact projects for Visa’s clients in the North America region, developing our talent, and operationalizing agentified project delivery workflows.

This role is accountable for delivering the VCA Community Issuer team’s most strategically important engagements while helping shape how the team operates at scale. The Director will lead multi-workstream programs, provide oversight across concurrent engagements, and drive the evolution of delivery methodologies, talent development practices, and AI-enabled consulting workflows. In addition to engagement leadership, the role serves as an owner of one or more Client Impact functional priorities and is expected to influence practices, standards, and outcomes across the broader team.

The role also serves as a people leader, typically with 3–6 direct reports, and is responsible for coaching, developing, and mentoring consultants while helping advance VCA's learning and development agenda and strengthening engagement management capabilities across the team.

Most engagements that the role will be delivering are focused on developing strategies and executing actions for Visa’s clients, e.g., market penetration strategies, profitability analysis, segmentation, growth, product development, program launch, customer acquisition, customer life cycle optimization, retention & enhancements, ongoing portfolio optimization. In addition to successful delivery, the role is expected to identify emerging client needs and opportunities to extend impact through additional consulting engagements and solutions.

Specific responsibilities include:

Manage engagements and workstreams

• Lead the delivery of the team's most complex, ambiguous, or high-visibility engagements, ensuring successful outcomes across multiple workstreams, stakeholders, and executive client audiences.
• Translate the agreed scope and client objectives into a practical workplan, with clear milestones, responsibilities, and deliverables.
• Build a clear storyline that links findings to recommendations, implementation considerations, and expected client outcomes.
• Lead day-to-day project execution, including team coordination, client working sessions, issue resolution, and progress reporting.
• Develop analytical frameworks and guide the use of Visa, client, and industry data to produce credible insights.

• Ability to effectively manipulate and analyze large data sets (industry and Visa) to determine meanings insights and recommendations for clients.
• Provide oversight and quality assurance across multiple concurrent engagements, intervening on critical issues and coaching engagement teams through complex delivery challenges.
• Serve as a senior thought partner on engagement design, helping teams refine methodologies, shape executive-level narratives, and address novel business problems.
• Establish standards for analytical rigor, storylining, and executive communications, ensuring consistency and quality across the Client Impact portfolio.
• Partner with peers in other functional areas (marketing, sales, risk, innovation, new flows) and across global regional teams to execute projects in ways that leverage the breadth and depth of Visa’s resources.

Develop people and improve how work gets done

• Develop engagement managers and consultants through structured coaching, capability building, succession planning, and leadership development.
• Identify capability gaps across the organization and lead initiatives to strengthen consulting, analytical, project management, and client leadership skills.
• Contribute to hiring, onboarding, workforce planning, and performance management processes to ensure a strong and scalable talent pipeline.
• Contribute to a stable team environment while supporting staffing across projects according to business needs and development opportunities.
• Define and institutionalize leading practices, delivery standards, and reusable assets that improve effectiveness across the broader Client Impact organization.
• Use approved AI-enabled and agentified workflows to improve delivery efficiency while maintaining analytical rigor and appropriate review.

• Build new scalable solutions, toolkits, best practice documents and consulting approach that can be applied across VCA practice.

Lead strategic initiatives and functional priorities

• Own one or more functional areas critical to the Client Impact operating model, such as talent development, staffing, quality management, AI-enabled delivery, knowledge management, or engagement management excellence.
• Develop and execute improvement plans that enhance the effectiveness, scalability, and consistency of Client Impact operations.
• Establish metrics, governance mechanisms, and performance expectations within assigned areas of responsibility.
• Partner with Client Impact leadership to identify emerging needs and translate them into sustainable capabilities, processes, and tools.

Maintain seller–deliverer connectivity

• Act as a strategic advisor to Client Leads by shaping engagement approaches, challenging assumptions, and helping design solutions that address complex client needs.
• Influence consulting pipeline development by identifying emerging market opportunities, repeatable solutions, and areas for expanded client impact.
• Represent Client Impact in cross-functional discussions regarding delivery strategy, resource allocation, and practice priorities.

The ideal candidate is a self-motivated, highly energized, and detail-oriented leader with a track record of delivering strategic insights, diagnosing complex business challenges, and translating analysis into actionable recommendations that drive client growth and performance. They will build trusted relationships with clients and partners, influence across the Visa organization, and effectively balance multiple priorities in a dynamic environment. Success in this role requires strong knowledge of the card payments industry, an understanding of the community financial institution segment, and a commitment to developing and leading consulting talent. This role reports to a Senior Director within VCA. 

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications:

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Relevant experience at large management consulting firm or US Financial Institution
• Payments/Financial Services experience
• Strong Analytical/Quantitative Background
• Experience working with financial indicators to measure business performance. Significant focus on impacting ROI
• Self-motivated, results oriented individual with the ability to handle numerous projects concurrently
• Knowledge and understanding of banking operations and/ or payment schemes, including products & services, business systems and processes, marketing initiatives and card issuing experience
• Excellent communication, story-telling and presentation skills
• Team player
• Technology mindset, curious, up-to-date with digital trends and applications

Information for US Applicants

For roles located in the US, the estimated salary range for this position is $164,900 to $279,000 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.