Extensive hands-on experience in e-bike mechanics, with 5+ years preferred.
Previous team management experience and a proven track record of mentoring and developing team members.
Ability to diagnose, repair, and service a wide range of e-bike brands and models.
Organizational and problem-solving skills, including the ability to manage multiple priorities in a fast-paced environment.
Basic PC skills, including email and Office.
Good knowledge of English; German is a plus.
Willingness to work in a team in a fast-paced environment.
Responsibilities
Provide hands-on guidance, training, and support to a team of e-bike mechanics to support continuous skill development and high performance.
Serve as the team's most highly skilled mechanic, troubleshooting complex repairs and setting technical standards.
Oversee day-to-day workshop operations and optimize processes for efficiency, productivity, and adherence to service timelines.
Ensure refurbished e-bikes meet quality standards before reaching customers.
Identify operational bottlenecks and implement process improvements to enhance performance and customer satisfaction.
Collaborate with Operations Specialists, Customer Service, and other cross-functional teams to streamline operations and improve service delivery.
Ensure safety protocols and workshop best practices are followed, maintaining a safe and organized work environment.
Desired Qualifications
German language skills.
Upway is a fast growing startup building the largest marketplace for refurbished e-bikes globally. We have refurbished over 20,000 e-bikes in just two years and are growing fast!
We are looking for a Team Lead – E-Bike Mechanics to oversee and guide our mechanics team. This role is crucial in ensuring that our operations run smoothly and efficiently while maintaining the highest quality standards in e-bike refurbishment and repair. As the most experienced mechanic on your team, you will be the go-to expert for technical questions, complex repairs, and process improvements. Additionally, you will be responsible for fostering a positive team culture, ensuring workflow efficiency, and maintaining top-tier quality standards.
Lead & Mentor: Provide hands-on guidance, training, and support to a team of e-bike mechanics, ensuring continuous skill development and high performance.
Technical Expertise: Serve as the highest-skilled mechanic in the team, troubleshooting complex repairs and setting the benchmark for technical excellence.
Workflow & Efficiency: Oversee day-to-day workshop operations, optimizing processes to ensure efficiency, productivity, and adherence to service timelines.
Quality Control: Ensure every refurbished e-bike meets Upway’s rigorous quality standards before it reaches customers.
Problem Solving & Innovation: Identify operational bottlenecks and implement process improvements to enhance performance and customer satisfaction.
Collaboration & Communication: Work closely with cross-functional teams (e.g. Operations Specialists and Customer service) to streamline operations and enhance service delivery.
Health & Safety Compliance: Ensure all safety protocols and workshop best practices are adhered to, promoting a safe and organized work environment.
Extensive hands-on experience in e-bike mechanics (5+ years preferred)
Previous team management experience, with a proven track record of mentoring and developing team members.
Strong ability to diagnose, repair, and service a wide range of e-bike brands and models.
Excellent organizational and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.
A passion for sustainable mobility and a customer-first mindset
Willingness to work in a team in a fast-paced environment
PC basic skills (Email, Office)
You have good knowledge of English (German is a plus)