TTEC Digital

Delivers customer experience orchestration technology

Azure Solutions Architect - Presales

Pre-Sales Solution EngineeringConfirmed live in the last 24 hours

Full-timeAustin, TX, USA$200k - $250k /yrRemote

About the Job

Requirements

A bachelor's degree in computer science, information technology, data science, or a related field.
At least five years of experience in cloud solution architecture, pre-sales engineering, or data analytics, focused on Microsoft Azure.
A proven track record of designing and delivering Microsoft Azure data and infrastructure solutions in a pre-sales environment.
Previous Azure delivery experience working with multidisciplinary teams.
Expertise in Azure data and analytics services, including Azure Synapse Analytics, Azure Data Factory, Azure Databricks, Azure SQL Database, Azure Data Lake, and Power BI.
Expertise in Azure infrastructure, including virtual machines, Azure Kubernetes Service, App Service, networking, firewalls, web application firewalls, Front Door, and multi-tier application routing, as well as security and monitoring tools including Azure Monitor, Log Analytics, and Application Insights.
Proficiency in cloud architecture design and implementation, including high availability, scalability, and disaster recovery in Azure.
A strong understanding of data pipelines, extract-transform-load processes, and data warehousing principles on Azure.
Familiarity with data governance, security, and compliance in cloud environments, including GDPR and HIPAA.
Experience in cloud cost management and optimization techniques.
Hands-on knowledge of scripting and automation tools, including Bicep, Terraform, Ansible, and Azure CLI.
Experience migrating data warehouses from on-premises hardware and server-based platforms, including Netezza, Exadata, SQL, and Mongo.
Excellent communication and presentation skills, with the ability to translate technical concepts into business value for nontechnical stakeholders.
Strong analytical and problem-solving abilities with a customer-centric approach.
Ability to manage multiple projects simultaneously in a fast-paced environment.
Strong interpersonal skills and ability to work effectively in a collaborative team environment.

Responsibilities

Partner with the sales team to understand customer requirements and propose Microsoft Azure-based data analytics and infrastructure solutions.
Design, architect, and present tailored solutions using Microsoft Azure services, including Azure Synapse Analytics, Azure Data Factory, Azure SQL Database, and Azure Databricks.
Lead client-facing technical discussions, demonstrations, and proof-of-concept sessions to showcase Azure capabilities in data analytics, artificial intelligence, and cloud infrastructure.
Provide expert advice on Azure architecture, scalability, security, data governance, and cost optimization.
Respond to requests for information and requests for proposals by creating technical proposals outlining solutions built on Azure.
Collaborate with product and engineering teams to develop new offerings and refine existing offerings to meet market demands.
Conduct technical workshops, webinars, and presentations to educate clients and internal teams about Azure services and best practices.
Stay current on Azure technologies, data analytics trends, and industry best practices.
Support project transitions from presales to post-sales teams, ensuring solution delivery meets client expectations.
Work directly with the Azure Sales organization to grow Microsoft field sales relationships.

Desired Qualifications

Experience with artificial intelligence and machine learning tools on Azure, such as Azure Machine Learning and Cognitive Services.
Microsoft Azure certifications, such as Azure Solutions Architect Expert, Azure Data Engineer, or Azure DevOps Engineer.
Experience integrating Azure solutions with ERP systems, such as Dynamics 365 or SAP, or other third-party applications.
Previous experience working with large enterprise customers and handling complex sales cycles.

Salary Range: 200000 to 250000 (Currency: USD) (Pay period: per-year-salary)

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

As a Solution Principal – Azure Data you will play a key role in driving the sales process by designing and presenting Azure-based data analytics and infrastructure solutions. You will work closely with prospective customers to understand their technical requirements, develop tailored architectures, and demonstrate the value of leveraging Microsoft Azure services. You will also collaborate with internal teams to ensure that all proposed solutions align with customer objectives and leverage best practices in cloud architecture and data analytics

What you'll be doing:

Partner with the sales team to understand customer requirements and propose Microsoft Azure-based data analytics and infrastructure solutions.
Design, architect, and present tailored solutions using Microsoft Azure services such as Azure Synapse Analytics, Azure Data Factory, Azure SQL Database, and Azure Databricks.
Lead client-facing technical discussions, demonstrations, and proof of concept (POC) sessions to showcase Azure’s capabilities in data analytics, AI, and cloud infrastructure.
Provide expert advice on Azure architecture, scalability, security, data governance, and cost optimization.
Respond to RFIs/RFPs by creating technical proposals that outline solutions built on the Azure platform.
Collaborate with product and engineering teams to develop new offerings and refine existing ones to meet market demands.
Conduct technical workshops, webinars, and presentations to educate clients and internal teams about Azure services and best practices.
Stay current on Azure’s evolving technology stack, trends in data analytics, and industry best practices.
Support the transition of projects from pre-sales to post-sales teams, ensuring the delivery of solutions meets client expectations.
Work Directly with Azure Sales organization to grow Microsoft Field Sales relationships

What skills you will bring:

Bachelor’s degree in computer science, Information Technology, Data Science, or a related field.
5+ years of experience in cloud solution architecture, pre-sales engineering, or data analytics with a focus on Microsoft Azure.
Proven track record of designing and delivering Microsoft Azure data and infrastructure solutions in a pre-sales environment.
Previous Azure Delivery experience working with multi-disciplinary teams
Expertise in Microsoft Azure services:
Data and Analytics: Azure Synapse Analytics, Azure Data Factory, Azure Databricks, Azure SQL Database, Azure Data Lake, Power BI.
Infrastructure: Azure Application Delivery Services (VM, AKS, App Service etc.) Networking (Firewalling, WAF, Front Door and multi-tier application routing) Security/Monitoring (Azure Monitor, Log Analytics, App Insights etc.)
Proficiency in cloud architecture design and implementation, including high-availability, scalability, and disaster recovery in Azure.
Strong understanding of data pipelines, ETL processes, and data warehousing principles on Azure.
Familiarity with data governance, security, and compliance within cloud environments (e.g., GDPR, HIPAA).
Experience in cloud cost management and optimization techniques.
Hands-on knowledge of scripting and automation tools (Bicep, Terraform, Ansible, AzCLI).
Data Warehouse Migration from On-Premises hardware and server based DW (Netezza, Exadata, SQL, Mongo etc.)
Nice to have: Experience with AI and machine learning tools on Azure (e.g., Azure Machine Learning, Cognitive Services).
Excellent communication and presentation skills, with the ability to translate technical concepts into business value for non-technical stakeholders.
Strong analytical and problem-solving abilities with a customer-centric approach.
Ability to manage multiple projects simultaneously in a fast-paced environment.
Strong interpersonal skills and the ability to work effectively in a team-oriented, collaborative environment.

Preferred, not required

Microsoft Azure Certifications: Azure Solutions Architect Expert, Azure Data Engineer, Azure DevOps Engineer
Experience integrating Azure solutions with ERP systems (e.g., Dynamics 365, SAP) or other third-party applications.
Previous experience working with large enterprise customers and handling complex sales cycles.

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Team Overview

For eleven years in a row our Microsoft practice has achieved Microsoft's Inner Circle Award designation and we have been recognized as 'Partner of the year for Microsoft Dynamics 365 Service', ‘Partner of the year for Microsoft Dynamics 365 Marketing’ and as a Partner of the year finalist for ‘Intelligent Sales & Marketing’. In addition to our ongoing Gold Partner status, our competencies range from software development and deployment of Dynamics 365, to Power Platform, Azure and Microsoft 365. In mid-2022, the team was also named as one of only a handful of launch partners for the Microsoft D365 Contact Center.

Our integrated team approach of experienced CX engineers, developers, data scientists, and solution architects, design, deploy and support complex and fully integrated digital solutions that are focused on creating an exceptional customer experience.

About Us

Avtex is now TTEC Digital. The acquisition aligns to TTEC’s continued focus on fueling experience transformations. Our deep expertise in the most innovative and disruptive brands in the digital industry enables our clients to provide amazing customer experiences.

TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

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About the Company

TTEC Digital

Delivers customer experience orchestration technology

TTEC Digital helps organizations manage customer experiences by orchestrating conversations across channels. It combines technology with human-centric empathy and leverages in-house CX strategy, data and analytics, and AI to support contact center platforms and deliver better interactions. The product works by integrating with leading contact center technology and applying strategic CX design, data insights, and automated intelligence to route, personalize, and optimize customer communications. Compared to competitors, TTEC Digital emphasizes its global reach and its blend of strong tech capabilities with hands-on CX strategy, analytics, and AI expertise to deliver end-to-end CX improvements, not just software. The company’s goal is to help organizations deepen customer relationships and achieve stronger business outcomes, such as higher satisfaction, loyalty, and efficiency.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Austin, TX
Founded: Not listed

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