Full-Time

Senior Manager

Apps Platform, Ucaas & Ccaas

Confirmed live in the last 24 hours

Vonage

Vonage

1,001-5,000 employees

Cloud-based communication services for businesses

No salary listed

Senior, Expert

London, UK

Category
Backend Engineering
Software Engineering
Required Skills
Agile
Market Research
Product Management
SCRUM
Data Analysis
Requirements
  • 7+ years of experience in product management, with at least 3-5 years in a leadership role, ideally in SaaS, cloud-based software, or a related technology domain.
  • Deep knowledge of Business Support Systems (BSS) functions such as onboarding, catalog, ordering, pricing, metering, billing, support, and renewals.
  • Proven ability to lead cross-functional teams (engineering, UX/UI, sales, marketing, etc.) and influence stakeholders at all levels to ensure successful product delivery.
  • Strong technical background with the ability to understand complex software solutions.
  • Ability to translate customer needs into actionable product requirements, with a strong focus on delivering exceptional user experiences.
  • Strong analytical skills with the ability to derive insights from both qualitative and quantitative data.
  • Experience with Agile development methodologies (Scrum, Kanban) and managing product lifecycles in an Agile environment.
  • A bachelor’s degree in Computer Science, Engineering, Business, or a related field.
Responsibilities
  • Lead the product strategy and roadmap for the BSS platform, Developer Experience, and Scalability/Stability requirements.
  • Oversee the design, development, and launch of the BSS platform, including key modules like onboarding, catalog management, ordering, pricing, metering, billing, support, and renewals.
  • Partner closely with engineering, UX/UI, sales, customer success, and legal teams to deliver a cohesive product.
  • Conduct market research, customer interviews, and competitive analysis to stay ahead of market trends and customer needs.
  • Ensure the platform is scalable, secure, and adaptable to the growing needs of our CCaaS and UCaaS offerings.
  • Define key performance indicators (KPIs) to track the success of the BSS platform and its modules.
  • Lead and mentor a team of product managers and other professionals involved in the development and lifecycle of the platform.
Desired Qualifications
  • Experience in CCaaS, telecom, or enterprise software is highly desirable.

Vonage offers cloud-based communication services for businesses, enabling them to integrate voice, messaging, video, and data capabilities into their applications. Its main products include Communications Platform as a Service (CPaaS), Unified Communications as a Service (UCaaS), and Contact Center as a Service (CCaaS), which help improve customer engagement and streamline internal communications. The company operates on a subscription and usage-based revenue model, providing flexibility and financial stability. Vonage aims to modernize communication infrastructure across various industries, including healthcare, finance, retail, and education.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Holmdel Township, New Jersey

Founded

2001

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for CPaaS and UCaaS due to remote work trends.
  • 5G expansion boosts adoption of Vonage's cloud-based communication services.
  • Partnerships with telecom companies like Airtel enhance Vonage's market reach.

What critics are saying

  • Emerging CPaaS providers pose a threat to Vonage's market share.
  • Rapid AI advancements may outpace Vonage's current technological capabilities.
  • Integration challenges with Airtel Business could lead to operational inefficiencies.

What makes Vonage unique

  • Vonage offers a flexible portfolio of cloud-based communication applications and APIs.
  • The company provides CPaaS, UCaaS, and CCaaS solutions for diverse business needs.
  • Vonage's integration with Ericsson enhances its global communication capabilities.

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Benefits

Remote Work Options

Hybrid Work Options

Growth & Insights and Company News

Headcount

6 month growth

5%

1 year growth

2%

2 year growth

1%
PR Newswire
Mar 5th, 2025
Vonage Selected by FREENOW to Elevate Secure Customer Communications Across Europe

HOLMDEL, N.J., March 5, 2025 /PRNewswire/ - Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has announced an agreement with FREENOW, Europe's leading multi-mobility app with taxis at its core, to transform its customer communication strategy using Vonage Communications APIs.

PR Newswire
Feb 27th, 2025
Vonage Recognized for 5G Innovation with Gold Merit Awards for Telecom 2025

HOLMDEL, N.J., Feb. 27, 2025 /PRNewswire/ - Vonage, a global leader in cloud communications and a part of Ericsson (NASDAQ: ERIC), has been named a Gold winner in both the 5G Networks and 5G Innovation of the Year categories at the Merit Awards for Telecom 2025.

Collab Collective
Jan 10th, 2025
Vonage Unveils Open Source Video API Reference App for React

The Brief: Vonage has announced the launch of its open-source Vonage Video API Reference App for React 1.0.

MarTech 360
Dec 18th, 2024
LivePerson Appoints Christopher Mina as Chief Technology & Product Officer

Mina comes to LivePerson from Vonage, where he guided product, business strategy, and execution for the Global Apps business, which included UCaaS, CCaaS, and Conversational AI.

CX Today
Oct 17th, 2024
Vonage Promises to Simplify the Agent Experience with an "Intelligent" Contact Center Workplace

Vonage has launched a new agent workspace for its CCaaS platform.