Golf Course Attendant

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to South Seas, a premier resort destination in the Pyramid Global Hospitality portfolio, located on the beautiful shores of Captiva Island, Florida. Featuring 279 guest rooms and over 7,000 sq ft of meeting and event space, South Seas spans 330 acres of coastal beauty, offering a truly unique setting for hospitality professionals.

At South Seas, team members have the opportunity to be part of a resort experience unlike any other, surrounded by pristine beaches, a thriving wildlife preserve, and a setting that showcases the best of Southwest Florida. From supporting memorable events to delivering exceptional guest experiences across the resort's diverse offerings, every role plays an important part in bringing the South Seas experience to life.

Joining our team means becoming part of a people-first culture that values teamwork, growth, and a passion for hospitality. Whether you're building your career in guest services, food and beverage, recreation, housekeeping, sales, or another department, you'll find opportunities to learn, grow, and make a meaningful impact. If you're looking for a rewarding career in a unique island setting, we invite you to explore the opportunities available at South Seas and apply today.

What you will have an opportunity to do:

Our Property:

Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

We offer a very competitive salary and generous benefits including:

• Low-cost Medical, Dental, Vision Plans
• Paid Life Insurance
• Short- and Long-Term Disability
• Paid Time Off & Holidays
• 401(k) with Company Match
• Commuter and Company-paid Toll Programs
• Complimentary Shift Meal Daily 

Are you passionate about golf and delivering exceptional guest service? As a Golf Attendant, you'll be the face of our golf operation, managing everything from tee time reservations and merchandise sales to ensuring smooth Food & Beverage service on the course and in the newly built, The Clutch Clubhouse. You’ll help keep the golf carts and golf course in top shape, provide friendly support to our guests and owners, and contribute to an all-around excellent experience on and off the greens.

Rate of Pay: $18 per hour with the opportunity to make tips 

POSITION OVERVIEW

Responsible for the tee time reservations, opening and closing of clubhouse, checking in golfers, merchandise sales, assisting with F&B operation, cleanliness and upkeep of all aspects of operation, and accurate accounting of all transactions in golf clubhouse. Assist golf operation day-to-day requirements as provided by the Golf Operations Manager.

ESSENTIAL FUNCTIONS (not limited to)

• Present a professional image to all owners and guests.
• Know the fundamentals of the game of golf.
• Answer phones and assist with tee times according to standards.
• Perform cleaning, maintenance, and minor repair of golf carts while maintaining clean and organized storage lot.
• Assist with the cleanliness requirements of all areas including inside and out of The Clutch Clubhouse, the Golf Course, and the golf carts and golf clubs available for guest use.
• Assist Golf Course Maintenance Staff in overseeing golf course operations set-up.
• Upkeep of equipment and maintenance logs along with following SOPs to standardize golf program to company’s standards.
• Build and maintain strong relationships with guests and owners to ensure repeat business.
• Effectively communicate safety protocols for guests.
• Be able to address concerns or issues that may arise during the workday.
• Inform Golf Operations Manager of any inventory shortage in the clubhouse.
• Assist with Food & Beverage operation including operation of the beverage cart/operation on the golf course including all set up and clean up requirements.
• Assist with Food & Beverage operation including operation inside The Clutch Clubhouse including all set up and clean up requirements.
• Sales participation of retail and merchandise items within the clubhouse.
• Must be able to learn and operate all required point-of-sale systems.
• Develop and maintain accurate records of all transactions, contracts, and confidential customer information.
• Promote golf tournament participation along with smaller events conducted with other departments.
• Coordinate with other departments to ensure smooth operations and efficient service delivery.
• Directly communicate with the Golf Operations Manager on any operational issues as they arise.

POSITION REQUIREMENTS

Education: High school diploma or equivalent preferred.

Experience:      

• Background with working at a hotel/resort or related is preferred
• Previous experience in the golf industry
• Previous F&B experience, serving and/or bartending 
• Previous guest service experience preferred

Required:          

• Must have a valid driver’s license, motor vehicle background check will be completed
• Alcohol Awareness Certification (must comply with State regulations)
• Must be 18 years old or older to hold this role, serving/selling alcohol in state of FL
• Food Handlers Certification (must comply with State regulations) Available upon hire through South Seas.

What are we looking for?

SKILLS AND ABILITIES  

• Fluent in English language, must be able to convey information and ideas clearly.
• Confident with administrative duties, handling reservations, and confirmations in a timely manner.
• Computer skills are a must, basic Microsoft Office functions such as Word and Excel programs along with email communication.
• Confidence to handle confidential information and utilize for transactions for payment utilizing POS system.
• Attention to detail and the ability to handle multiple tasks during the work shift.
• Must show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Friendly and service oriented. High level of commitment to guest service and constant improvement of guest service satisfaction.
• Works well in stressful, high-pressure situations – fast paced environment.
• Must maintain composure and objectivity under pressure.
• Must be effective at listening to, understanding, and clarifying the concerns or issues raised by coworkers and/or guests.
• Ability to work independently and as a leader of a team.

WORKING CONDITIONS - PHYSICAL/MENTAL REQUIREMENTS

Position requires you to be able to stand, walk, bend and stoop for prolonged periods of time. Must be able to lift up to 40 pounds. 

Must be able to work in a fast-paced environment.

Must be able work in different types of weather sometimes extreme, including high temperatures and humidity.

HOURS REQUIRED 40 hours a week; flexible schedule; days and times may vary based on need including weekends and/or holidays.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. 

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.

Compensation:

$18.00

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$18.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.