Income Auditor

• Reconcile revenues on a daily basis between the PMS and other integrated systems:

• Room sales, to the rooms revenue report

• Food & Beverage sales, to the outlet sales POS summaries

• Telephone sales, to the telephone report

• Laundry sales, to the laundry summary

• Other department sales (including manual ones), to the relevant sales summaries

• Prepare the daily revenue report (morning revenue report), ensuring all numbers are accurate and the report is sent out on time

• Ensure all complimentary or house use rooms have an adequate explanation or justification on the approval form, and that full reasoning is provided for zero-rate rooms, confirming they are contracted zero rates and not miscoded complimentary rooms

• Ensure the no-show report is reviewed and revenue is posted correctly

• Ensure the room rate variance report is reviewed and properly checked, with explanations from the Night Manager

• Verify that a room status discrepancy report has been completed and signed by both Housekeeping and Front Office, with explanations noted

• Ensure the "Out-of-Service / Out-of-Order" rooms report is reviewed by the Night Manager daily

• Finalise the food cover report for Food & Beverage control and the Finance Department

• Ensure breakfast allocation packages are allocated correctly

• Key in the revenue journal and distribute it to Outlet Managers and management

• Control all Food & Beverage sales by:

• Ensuring guest checks are recorded correctly and on a timely basis

• Performing spot checks on outlet checks used

• Having all voided checks, corrections and unsettled checks approved by the Restaurant Supervisor or Manager, with a report submitted to the Finance Leader for timely review

• Monitoring buffet controls, especially over cash-settled checks, to prevent reuse and ensure all revenue is recorded

• Ensuring banquet controls are adhered to

• Reconciling total outlet sales to total charges

• Ensure the preparation of reports generated from the POS or PMS on meals charged by employees for personal consumption, customer entertainment or employee relations

• Ensure all rebates and negative postings are supported by documentation detailing the charges, and that all rebate credits are in accordance with the Hotel Accounting Manual; summarise rebates, negative postings and paid-outs and send them daily to the Director of Finance & Business Support and the General Manager for review

• Ensure programmes involving coupons, certificates and vouchers are adequately controlled, with safeguards in place

• Ensure all revenue invoiced and earned is captured and recorded in the PMS or accounting system daily (or in the cycle related to the revenue), and that all other revenue postings are accurate and tie to the revenue source

• Ensure a reconciliation is performed and documented at least monthly to confirm accuracy when posting revenue from the PMS to the General Ledger

• Audit General Cashier bank-in slips against the daily collection of the General Cashier's Summary

• Audit and reconcile advance payments and ensure payments have been applied

• Work with the General Cashier to check all float totals regularly and keep control of registers in outlets

• Ensure the guest, city and advance deposit ledgers are reconciled to the PMS trial balance daily and monthly, and that all discrepancies are resolved promptly

• Update the daily foreign exchange rate

• Provide input for month-end journals, for example revenue adjustments

• Ensure tax output is captured correctly and provide support for tax filing

• Prepare discount, tips and rounding adjustment reports after month end

• Perform special projects as requested and assigned by management

• Perform a monthly audit on:

• Room status discrepancy report

• Open checks on F&B outlets

• POS prices against sources such as menus and the laundry list

Guest Experience

• Build and maintain positive relationships with all internal customers and guests in order to exceed their needs

• Take action to address these needs in order to exceed their expectations

• Create a positive hotel image in every interaction with internal and external customers

• Adhere to Regent and IHG brand standards

• Maintain a high level of product and service knowledge in order to explain and sell the hotel's services and facilities to guests

• Assist guests and escort them to locations within the hotel at their request

• Maintain knowledge of special programmes and events in the hotel in order to recognise and respond to guests' needs

• Maintain current hotel information to be able to provide information to guests

• Implement procedures which enhance the guest experience

Responsible Business

• Strictly implement the Control Self-Assessment (CSA) and achieve a 100% score in the CSA audit of the Revenue category

• Demonstrate an interest in and an understanding of issues relevant to your department and the hotel, and keep your knowledge up to date, including legislative information

• Adhere to the IHG Corporate Code of Conduct, Employee Handbook and hotel policies

• Demonstrate an understanding of competitors' major strengths and weaknesses

• Establish and interpret key performance indicators to manage the business, consistently taking into account the financial implications of business decisions and recommendations

• Have a broad knowledge of how the business is run, focusing on the major factors necessary to ensure that the business is successful and profitable

• Implement acceptable accounting practices and procedures in compliance with IHG policies and procedures, government regulations and generally accepted accounting practices, as affected by local conditions

• Maintain documents for audits of the hotel accounts in compliance with IHG policies and procedures

• Perform other duties as assigned

Accountabilities

• Accurate daily reconciliation of all revenue streams between the PMS, POS and other integrated systems, with discrepancies reported on a timely basis

• Accurate and timely daily revenue report

• Effective revenue control procedures across Rooms, Food & Beverage, banquets and other departments

• Compliance with the Control Self-Assessment, IHG policies and the Hotel Accounting Manual

WHAT WE NEED FROM YOU 

To thrive in this role and bring poise and precision to the guest journey, you'll need:

• Diploma, higher education qualification or equivalent in Accounting or Finance

• 1–2 years' experience in hotel accounting or audit, or an equivalent combination of education and work-related experience

• Strong knowledge of accounting principles, financial controls, and statutory reporting requirements

• Proven experience supervising finance team members

• Fluent English required; other languages an advantage

This position is only open to Malaysian citizens, permanent residents and spouse visa holders with the legal right to work in Malaysia.