IT Operations Intern

Responsibilities

• Support day-to-day IT operations, including issue follow-up, service tracking, operational reporting, and documentation.

• Assist in coordinating IT projects and operational initiatives, including task tracking, meeting notes, progress updates, risk follow-up, and stakeholder communication.

• Work with IT engineers and operations teams to support project delivery, ensuring actions are clearly assigned, followed up, and closed on time.

• Collect, organize, and analyze IT operational data to identify trends, issues, risks, and improvement opportunities.

• Prepare dashboards, reports, trackers, and management summaries to improve visibility of IT operations and project progress.

• Support the planning and coordination of team activities, operational reviews, training sessions, workshops, and cross-team meetings.

• Help maintain internal knowledge bases, process documents, service guides, and project-related materials.

• Communicate with internal users and stakeholders to understand requests, collect feedback, clarify requirements, and support issue resolution.

• Support complex and multi-threaded tasks that require coordination across different teams, systems, or regions.

• Identify opportunities to improve operational processes, including workflow optimization, better use of existing tools, and light automation where applicable.

• Bachelor’s or Master’s student in Information Systems, Computer Science, IT Management, Engineering, Business Analytics, Project Management, or a related discipline.

• Have a basic understanding of IT operations, IT service management, infrastructure, workplace technology, or enterprise IT support.

• Have strong organizational skills and are able to manage multiple tasks, follow up on details, and drive items to closure.

• Have experience or strong interest in project coordination, project management, operational planning, or service delivery.

• Comfortable working with data and have experience using Excel or similar tools for data analysis, reporting, and tracking.

• Experience with dashboards or visualization tools such as Power BI, Tableau, Looker Studio, or similar platforms is a plus.

• Basic knowledge of automation tools, scripting, workflow tools, or AI productivity tools is a plus, but not mandatory.

• A quick learner, detail-oriented, flexible, and able to work independently in a fast-paced environment.

• Enjoy communicating with users and stakeholders, understanding their needs, and helping solve practical problems.

• Curious, willing to explore new topics, and comfortable handling complex or ambiguous tasks.

• Available for a minimum of 6 months and a maximum of 12 months.

• Commit to working from Tencent’s PA office in the United States.

• Bilingual proficiency in English and Mandarin highly preferred

Preferred Qualifications

• Previous internship or project experience in IT Operations, IT Support, PMO, Service Management, Data Analysis, or Business Operations.

• Familiarity with tools such as Jira, Confluence, ServiceNow, SharePoint, Power BI, Excel, or other collaboration and reporting platforms.

• Experience preparing reports, dashboards, meeting materials, project trackers, or operational review documents.

• Interest in global IT operations, service governance, project delivery, and continuous improvement.