Park Place Seniors Living

Runs senior residences and nursing care homes

IT Frontline Support Technician

IT Service Desk & End User SupportPosted on Nov 13

Full-timeVancouver, BC, CanadaNo salary listed

About the Job

Requirements

At least 2 years of IT Service Desk, Help Desk, or similar technical support experience, or an equivalent combination of education and practical experience.
A college certificate or diploma in Information Technology, Computer Systems, Networking, or a related field.
Strong troubleshooting skills with Windows PCs, laptops, printers, mobile devices, and peripherals.
Working knowledge of Windows 10/11 and Microsoft 365.
Working knowledge of networking concepts, including TCP/IP, DHCP, DNS, LAN, and Wi-Fi.
Strong customer service and interpersonal skills, including the ability to explain technical issues clearly to non-technical users.
Strong organizational skills and the ability to prioritize multiple competing support requests.
Ability to troubleshoot independently and recognize when an issue should be escalated.
Strong written and verbal communication skills.
Ability to work independently and collaboratively within a team environment.

Responsibilities

Provide Tier 1 technical support for Windows PCs and laptops, mobile devices, software, printers, scanners, network connectivity, and other peripherals.
Manage assigned Service Desk tickets from initial contact through resolution, including troubleshooting, documentation, user communication, and follow-up.
Prioritize support requests based on urgency, business impact, and service requirements.
Set up, configure, deploy, and troubleshoot workstations, laptops, mobile devices, and related equipment.
Support Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, and user account or access issues.
Perform basic LAN, Wi-Fi, and network connectivity troubleshooting, including network cabling diagnosis and installation where required.
Maintain accurate IT equipment inventory and Service Desk records.
Create and maintain troubleshooting guides, procedures, and end-user documentation.
Support cybersecurity and endpoint protection requirements, including device compliance, security updates, and escalation of suspected security incidents.
Assist with new employee technology setup and onboarding.
Escalate complex or recurring issues with clear troubleshooting notes and supporting information.
Communicate with users, site leadership, IT team members, and external vendors.
Assist with IT projects, equipment deployments, and other technology initiatives as assigned.
Travel as required.

Desired Qualifications

CompTIA A+, Network+, or Security+ certification.
Microsoft certifications such as MS-900, AZ-900, or SC-900.
Experience with Microsoft Intune and endpoint management.
Experience supporting users across multiple physical locations.

IT Frontline Support Technician

Location: Park Place Seniors Living - Head Office
Department: Information Technology
Reports To: IT Manager
Employment Type: Full-Time

Position Overview

Park Place Seniors Living has a full-time opportunity for an IT Frontline Support Technician to provide first-line technical support to employees across multiple locations.

Reporting to the IT Manager, this position is responsible for resolving day-to-day technology issues, managing Service Desk requests, supporting Microsoft 365 and end-user devices, and maintaining accurate documentation and equipment inventory.

The successful candidate will be technically capable, service-oriented, organized, and comfortable supporting users with varying levels of technical knowledge.

Duties and Responsibilities

Provide Tier 1 technical support for Windows PCs and laptops, mobile devices, software, printers, scanners, network connectivity, and other peripherals.
Manage assigned Service Desk tickets from initial contact through resolution, including troubleshooting, documentation, user communication, and follow-up.
Prioritize support requests based on urgency, business impact, and service requirements.
Set up, configure, deploy, and troubleshoot workstations, laptops, mobile devices, and related equipment.
Support Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, and user account or access issues.
Perform basic LAN, Wi-Fi, and network connectivity troubleshooting, including network cabling diagnosis and installation where required.
Maintain accurate IT equipment inventory and Service Desk records.
Create and maintain troubleshooting guides, procedures, and end-user documentation.
Support cybersecurity and endpoint protection requirements, including device compliance, security updates, and escalation of suspected security incidents.
Assist with new employee technology setup and onboarding.
Escalate complex or recurring issues with clear troubleshooting notes and supporting information.
Communicate clearly and professionally with users, site leadership, IT team members, and external vendors.
Assist with IT projects, equipment deployments, and other technology initiatives as assigned.
This position may include travel.

Required Qualifications

Minimum 2 years of IT Service Desk, Help Desk, or similar technical support experience, or an equivalent combination of education and practical experience.
College certificate or diploma in Information Technology, Computer Systems, Networking, or a related field.
Strong troubleshooting skills with Windows PCs, laptops, printers, mobile devices, and peripherals.
Working knowledge of Windows 10/11 and Microsoft 365.
Working knowledge of networking concepts, including TCP/IP, DHCP, DNS, LAN, and Wi-Fi.
Strong customer service and interpersonal skills, with the ability to explain technical issues clearly to non-technical users.
Strong organizational skills and the ability to prioritize multiple competing support requests.
Ability to troubleshoot independently while recognizing when an issue should be escalated.
Strong written and verbal communication skills.
Ability to work independently and collaboratively within a team environment.

Additional Assets

CompTIA A+, Network+, or Security+
Microsoft certifications such as MS-900, AZ-900, or SC-900
Experience with Microsoft Intune and endpoint management
Experience supporting users across multiple physical locations

How to Apply

Interested candidates should submit a resume and cover letter to [email protected] on or before November 20, 2026.

Resume and cover letter combined should not exceed three pages.

Only candidates selected for an interview will be contacted.

About the Company

Park Place Seniors Living

Runs senior residences and nursing care homes

Park Place Seniors Living runs retirement residences and care homes for seniors in British Columbia, Alberta and Ontario. Its communities span independent living, assistance with daily tasks and long-term care for people who need round-the-clock nursing. Long-term care homes also support residents with dementia through secured entrances and continuous monitoring, while retirement residences bundle meals and household services into accommodation fees. Residents pay privately or share care and accommodation costs with provincial health authorities through subsidized placements. Founded in 1993, the company is headquartered in Vancouver, British Columbia.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Vancouver, Canada
Founded: 1993

Recently Posted Jobs

Explore more opportunities at Park Place Seniors Living

See more jobs