Bosta

Egyptian next-day logistics and courier services

Last Mile Area Manager Governments

Warehouse & FulfillmentConfirmed live in the last 24 hours

Full-timeDakahlia Governorate, EgyptNo salary listedIn-person

About the Job

Requirements

A minimum of five years of experience in hub and warehousing operations, preferably in the shipping field.
Very good English language proficiency.
Experience leading and supervising teams.
A high school diploma or bachelor's degree.
Decision-making and problem-solving skills.
Analytical and reporting skills.
Ability to meet deadlines and work under pressure.
Time management and multitasking skills.
Interpersonal and leadership skills.
A proactive attitude and good judgment.
A focused and professional attitude.

Responsibilities

Support the hub supervisor in overall performance and efficiency by developing and monitoring key performance indicators for hub staff.
Monitor hub members' performance, manage each member's daily plans, and provide staff pastoral support.
Ensure shipments are processed and entered accurately into the system.
Audit couriers' daily performance and check their appearance.
Make daily verification calls about undelivered shipments marked “Canceled” and “Scheduled.”
Ensure package updates are entered in the Bosta system and match the statuses on the hub's daily productivity sheet.
Monitor shipments that exceed the lifecycle service-level agreement and the agreed holding period at the hub, and return them to the Cairo sorting facility team.
Archive proof of delivery for returned orders for one month.
Follow up in Freshdesk, resolve all assigned tickets, and handle hub-related issues within the agreed daily service-level agreement.
Create tickets for customer problems and complaints assigned to the client support team.
Ensure hub compliance and documentation.
Manage the inventory process and ensure inventory changes are recorded promptly and accurately when discrepancies occur.
Send reports within the agreed daily timeframe.

About Bosta :

Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience altogether to provide a one-stop-shop for delivery solutions.

We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.

Job Code :

New 2026OPER-656

Job Duties:-

Support hub supervisor in overall performance and efficiency by developing and monitoring key performance for the hub staff.
Monitor the Hub members performance and manage the daily plans for each hub member and provide staff pastoral support.
Ensuring that shipments are processed and entered accurately onto system.
Audit on the couriers daily performance and check their appearance.
Make a verification calls on the undelivered shipments” Canceled” and '"Scheduled" shipments on a daily basis.
Ensure that the packages updates are in place on bosta system and have the same status on the hub daily productivity sheet.
Monitoring the shipments that exceeded our life Cycle SLA and the agreed period of holding at the Hub to be returned back to CAI SF Team.
Archive the proof of the deliveries for the returned orders for a month.
Following up the “Freshdesk” and assure resolving all the assigned tickets and handling the hub related issues within the agreed SLA on a daily basis.
Create tickets with the raised problems and complaints from the customers assigned to client support team.
Responsible for hub compliance and documentation.
Manage inventory process, ensuring that changes in inventory are promptly and accurately recorded in the case of an inventory discrepancy.
Ensure sending the reports within the agreed timing on a daily basis.

Job Requirements:-

Minimum of 5 years in hub and warehousing operations, preferably in the shipping field.
Very good English Level
Must have experience in leading and supervising teams.
High School Diploma; Bachelor's degree
Decision Making and problem solving skills
Analytical and reporting skills
Ability to meet deadline and work under pressure
Time Management and multi-tasking
Good interpersonal skills and leadership skills
Proactive, with can do attitude and good judgment
Focused and professional attitude

About the Company

Bosta

Egyptian next-day logistics and courier services

Bosta provides next-day courier and logistics services in Egypt for businesses, handling pickup, transit, and last-mile delivery. Its platform offers real-time tracking and optional cash collection to streamline operations. It differentiates itself by pairing fast, nationwide delivery with tracking insights and cash handling for a wide range of clients, from e-commerce to traditional businesses, at competitive prices. The goal is to improve Egypt’s logistics experience by delivering reliable, fast, and affordable delivery solutions for businesses of all sizes.

Company size: 1,001-5,000
Company stage: Series A
Total funding: $8.8M
Headquarters: Cairo, Egypt
Founded: 2016

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