Vice President of Operations

What is your Purpose?

What You Will Do

As Senior Vice President of Operations, you will be responsible for all aspects of successful property management for a large portfolio in multiple markets. Just as importantly, we are a growth-oriented company. Hence, we are seeking a candidate who has the background, capacity, and skills to support and be a key asset in our continued growth. Our expectations are for you to:

Align with and positively influence the CWS Culture

As a company leader, embody and promote the CWS Purpose and Values.

Make safety a top priority

Ensure that the health, well-being, and safety of our team members, residents, contractors, and yourself is foremost in mind in conducting any and all business activities.

What Your Day Consists Of

Do a great job operating the properties

• · Develop, execute upon, and accomplish strategies and goals which support the overall vision and objectives of the company. 

• · Recruit, hire, train, retain, and lead Operations leadership professionals. 

• · Ensure communities are staffed with top quality, trained, motivated and capable individuals who are able to achieve property and company objectives. 

• · Drive long term net operating income growth and promote the achievement of optimum operational, financial, and business performance at the properties. 

• · Lease the properties at rates that reflect the potential of the assets under current market conditions, both for new residents and renewals. 

• · Ensure effective budgeting of expenses and ensure effective operations within budget, while providing proper notification when extraordinary circumstances result in variances. 

• · Lead a high level of service quality to our resident customers, as measured in part by our online reputation ratings and net promoter scores. 

• · Effectively and efficiently market the properties to qualified prospective residents, especially online. 

• · Ensure property presentation meets expectations and is kept a focus, with a specific emphasis on the components of the tour route, vacant ready units, and amenities. 

• · Ensure effective communication of physical issues at the properties that require additional resources and support and communicate those issues to other areas of the company as appropriate. 

• · Accomplish the above for new takeovers as well as legacy assets. 

• · Participate in the due diligence process. Establish areas of focus for each new asset and ensure timely project completion after takeover. Meet or exceed the proforma for year-one.

Effectively collaborate with other departments within the Company 

• · Work with the Facilities Maintenance Department to ensure appropriate maintenance of physical components of the properties that are under the purview of Operations, including life safety systems. 

• · Execute capital and renovation projects, under the scope of Operations, on budget and at an appropriate / planned level of quality. For capital and renovation projects under the scope of Capital Projects, help support these efforts as appropriate. 

• · Demonstrate productive collaboration between the departments including Accounting, Asset Management, Capital Projects, Facilities Management, Human Resources, Information Technology, Marketing, Revenue Management, Risk & Safety, and Training.

Effectively problem-solve 

• · Have systems and communications in place that provide indications and warning, which enable proactive addressing of issues before they turn into major problems. 

• · When problems arise: 

• o Quickly and accurately diagnose the problem. 

• o Clearly, concisely, and accurately communicate the essence of the issue at hand. 

• o Clearly, concisely, and expertly recommend a remedy or take action on a remedy as appropriate. 

• o Follow-up and follow through until all necessary remedies or actions have been completed. 

• o Hold yourself and relevant team members accountable to learning from the problem and ensure that similar problems do not occur in the future. 

• · Establish and maintain credibility and trust with investors in areas related to income, expenses, physical issues, personnel, safety, and security.

What You Bring To Us

· 10+ years progressive management experience in the multifamily real estate sector. 

· 3+ years of experience leading significant multifamily operations, including top level strategic planning and tactical management. 

· Knowledge of the multifamily industry’s trends, best practices, rules and regulations. 

· Proficiency in Microsoft Office programs (especially Excel) and property management systems such as Yardi, OneSite or similar software and revenue management systems.

Compensation: Competitive compensation for the right individual

What We Offer 

At CWS, our employees are like family. We offer a comprehensive benefits package designed to support your health, financial well-being, career growth, and work-life balance. Benefits include a 50% apartment rental discount for onsite team members and a 20% rental discount for all other employees.  

We offer multiple medical, dental, and vision plan options, company-paid life and disability insurance, paid parental leave, and a 401(k) with company match. Additional benefits include pet insurance, tuition reimbursement,  flexible spending and health savings account options, and our Fitness Bucks program, which helps cover fitness-related activities, equipment, and wellness purchases.  

You'll enjoy paid time off, company holidays, a floating holiday, and a birthday holiday—because we believe in taking care of our team both at work and at home. 

Work Environment 

Work is performed in both office and field environments within residential apartment communities. Position requires frequent interaction with residents, prospective residents,  

vendors, and team members in a fast-paced, customer-focused environment and may involve exposure to outdoor weather conditions while conducting property tours and inspections. 

Physical Requirements  

Requires frequent walking of the apartment community, including model units, vacant apartments, and common areas while conducting tours and assisting residents and prospective residents. Position involves standing, sitting, bending, reaching, climbing stairs, and occasional lifting of up to 25 pounds. Work is performed in both office and outdoor environments with frequent customer interaction.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. The above statements are intended to describe the general nature and level of work being performed.