Operations Manager

Description

Provide leadership and demonstrate the LBA culture with every action and/or reaction. Acts as the main liaison between the General Manager and daily operations in a dual/combo property. Plan strategically to maximize profits. Responsible for all major areas of hotel operations and services including, but not limited to: Front Office, Housekeeping, Maintenance and Food and Beverage to include but not limited to: personnel, budget performance and financial controls in accordance with established quality standards. Responsible for all operations for their hotel brand with potentially more responsibility in the absence of the General Manager.

PREREQUISITES

Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.

• Three years’ experience supervising at least 10 associates
• Three years’ experience in the hotel industry.
• Prior experience working in Hilton or Marriott family of hotels preferred.
• High school diploma or equivalent
• Bachelor’s degree preferred 

SUMMARY OF ESSENTIAL JOB FUNCTIONS

• Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, talking, hearing and effectively communicate.
• Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
• Must be able to stand for eight hours, bend, stretch, reach, crawl and kneel.
• Must be able to communicate with other associates and/or guests.

Requirements

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge:

• Must have thorough knowledge of government regulations as applicable to the hotel industry
• Knowledge of accounting processes, including receivables, payables, budgets, invoices, payroll
• Practical knowledge of LBA rules, policies, and procedures

Skills:

• Effective communication skills, written and verbal, including group presentations.
• Proficient written and verbal English
• Financial analysis skills to assess potential business opportunities and whether or not they contribute to the success of the business.
• Project management skills (i.e., organizing, multitasking).
• Creative and strategic skills.
• Relates well with others and flexibility of working with a team
• Analyze work for accuracy of self and others.
• Proficient in Microsoft Office to include Excel, Word, Outlook.

Abilities:

• Combines a confident, self-starting, high performance orientation with track record that reflects a “can do” attitude. 
• Multi task, remain associate and guest service centric.
• Willing to perform other assigned duties that the individual is capable of carrying out.
• Effectively communicate with guests, department heads, associates and home office support staff.
• Successfully resolve conflict and solve multifaceted problems
• Must be able to work effectively in a stressful atmosphere.
• Must be able to accept constructive criticism.
• Must be able to change activity frequently and cope with interruptions.

SPECIFIC RESPONSIBILITIES

1. Ensure hotel staff are properly greeting guests, adhering to uniform standards, and appropriately resolving guest complaints so as to provide an atmosphere of hospitality.
2. Manage new hire processes for each department within the property and ensure all newly hired associates complete required paperwork and orientation.
3. Review ongoing training practices to ensure all associates are kept up to date on current policies/procedures.
4. Maintain a professional, cohesive team by hiring, training, coaching, counseling, and developing associates
5. Promote positive morale and friendly attitude.
6. Monitor communication between departments and GM to ensure a timely and accurate flow of information.
7. Assist GM in developing and executing long and short term financial objectives and exceed budgeted sales and expense goals.
8. Review cost accounts with GM on a weekly basis.
9. Ensure that all equipment is maintained in accordance with service standards and that any outages are reported and resolved as quickly as possible.
10. Complete administrative duties such as scheduling, payroll, inventory, orders, and production controls in a timely manner.
11. Ensure hotel staff are adhering to company rules and policies and oversee implementation of any new rules, policies, or procedures.
12. Maintain certification from a brand approved responsible vendor training program.
13. Maintain business and charitable involvement in the community, in partnership with the GM.
14. Inspect guests’ rooms, public access areas, and outside grounds for cleanliness, safety, and appearance.
15. Other duties as assigned, that the associates is capable of performing. 

WORKING CONDITIONS/SPECIAL REQUIREMENTS

• This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.
• Standing, walking for long periods of time while maintaining a friendly professional image.  
• May be required to work any day/shift, including nights and weekends. 
• Periodic overnight travel required may be required.

POSITIONS FOR POSSIBLE ADVANCEMENT

• General Manager
• Bench General Manager

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.