Expert Customer Success Manager
No salary listed
Expert
Bachelor's
Szeged, Hungary+3 moreMore locations: Pécs, Hungary | Budapest, Hungary | Debrecen, Hungary
HybridRemote work is available only within Hungary.
Customer Experience & SupportCustomer Success
About the job
Requirements
- OTC Practitioner certification or a comparable AMIGO Hyperscaler certification is required.
- Certification in agile methods such as Scrum, Kanban, or DevOps, or comparable certifications, is required.
- A completed degree in computer science, engineering, or comparable training or further education is required.
- Top knowledge and experience in cloud and IT architecture, technology strategy, sales, and business development are required.
- Top knowledge and experience in artificial intelligence are required.
- Strong communication and presentation skills, with correct and confident behavior in customer contacts to ensure the service promise, are required.
- Strong knowledge of market-relevant cloud ecosystems and experience with partners are required.
- Strong knowledge of cloud, including Infrastructure as a Service, Platform as a Service, and Software as a Service, is required.
- Knowledge of the offerings of AWS, Microsoft Azure, Google, and Rackspace is required.
- Experience developing cloud platforms or hybrid cloud solutions combining technologies, developer tools, application programming interfaces, management and integration frameworks, and processes is required.
- High resilience, adaptability to dynamically changing processes, and a startup mentality are required.
- A very good technical understanding of standardized service provision through platforms is required.
- Detailed knowledge of the processes and structures in the company is required.
- Experience cooperating internationally with Local Business Units and NatCos is required.
- Social skills, ability to work in a team and integrate, assertiveness, and ability to work independently are required.
- Fluent written and spoken German and English are required.
- Willingness to travel nationally and internationally is required.
Responsibilities
- Assume technical responsibility and manage the tasks and activities involved in providing services by TCP to customers and achieving the internal contract result.
- Strategically influence and develop existing business with assigned TCP customers to increase customer value and TCP sales.
- Advise customers on first-time use of TCP and ongoing optimization of cloud usage, including consumption growth and upselling.
- Participate actively in the relevant TCP vertical squad.
- Prevent customer churn through proactive analysis and management of TCP customers.
- Support ongoing optimization and further development of customer success management at TCP.
- Support a customer-oriented service excellence culture across customer success management at TCP.
- Ensure customer satisfaction.
- Participate in planning and forecasting processes.
- Transfer customer requirements to the TCP impediment and demand process.
- Support further development of cloud handling support.
Desired Qualifications
- DevOps Foundation certification is recommended.
- OTC Architect certification is recommended.
About the company
Deutsche Telekom IT Solutions is a Hungary-based IT and telecommunications services business within the Deutsche Telekom Group. Its teams develop and operate cloud platforms, applications, networks, data systems, and cybersecurity services for enterprise customers and group operations. Work spans software development, infrastructure integration, technical support, service management, and the ongoing maintenance of complex business systems. Originally established as IT Services Hungary, the organization adopted the Deutsche Telekom IT Solutions brand in 2020 and works with international customer teams. Founded in 2006, the Hungarian business is headquartered in Budapest, Hungary.
Company Size
5,001-10,000
Company Stage
N/A
Total Funding
N/A
Headquarters
N/A
Founded
2006
Get referred to Deutsche Telekom IT Solutions
See people who can refer or advise you
Simplify's Take
What believers are saying
- Employees have health support: the Hungary benefits page lists health insurance, life and accident coverage, and an assistance program.
- Families get flexible benefit choices: its cafeteria package includes nursery and kindergarten cost support.
- Selected students receive financial support: the E-LIT programme combines paid practical work with a conditional HUF 1 million scholarship.
What critics are saying
- Remote work has a national boundary: the network-engineer posting restricts remote working to Hungary.
- Some technical jobs require two strong languages: its senior data-engineer role specifies German B2 and English C1.
- Internships require sustained availability: the student programme asks for at least 20 working hours per week.
What makes Deutsche Telekom IT Solutions unique
- One Hungary brand spans two operating companies: Deutsche Telekom ITTC Hungary and Deutsche Telekom TSI Hungary share its management platform.
- Security work spans several customer levels: teams protect Hungarian operations, the wider Deutsche Telekom group, and external European enterprises.
- Customer platforms use geographic redundancy: its Fortinet engineering team operates private-cloud networking across two separated data centers.
Help us improve and share your feedback! Did you find this helpful?