Field Service Engineer

Company Overview

Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture.

Responsibilities

The Field Service Engineer will combine field service responsibilities to support Hamilton instrumentation Storage and Robotics. This role includes equipment installation, maintenance, troubleshooting, and providing technical support and training. The ideal candidate will have both technical and customer-facing skills, enabling them to deliver high-quality support while identifying opportunities for business growth. Provide support in customers and working align with Regional Operations Manager, Sales and Service Team.

Essential Job Functions

• Install, maintain, and troubleshoot Hamilton instruments for Robotics and Storage.
• Perform preventative maintenance and repairs.
• Conduct root cause analysis of equipment failures and document service reports.
• Execute technical support for Hamilton products (liquid handling and storage systems).
• Work independently, but consult with the Service team, management, and/or the Project Management team when necessary to understand and ensure proper customer support.
• Responsible for keeping assigned instruments current on preventive maintenance and service bulletins.
• Provide basic and advanced hardware training to customers and internal teams.
• Support factory and site acceptance testing when required.
• Maintain professional relationships with customers and act as the primary technical contact.
• Understand customer expectations and schedule work accordingly.
• Identify opportunities for additional service and communicate them to Sales Management.
• Document field activities, application work, and customer visits in company databases.
• Contribute to internal knowledge bases and support continuous improvement initiatives.
• Work from home or corporate office while interfacing with Hamilton customers to schedule service support.
• Other duties as assigned.

Qualifications

• Very good knowledge of MS Office suite is a must.
• Strong communication, presentation, and customer relationship skills.
• Demonstrated experience in field service, technical applications, or process analytics.
• Ability to train non-technical personnel in technical material.
• Knowledge of laboratory/process control systems, digital communication platforms, and/or robotics.
• Ability to travel nationally and internationally (Support and trainings).
• Ability to work independently with minimal supervision.
• Must hold a valid driver’s license.

Education/Experience

• Bachelor’s degree in Life Sciences (Biology, Chemistry, or related), Engineering, or a related technical discipline.
• Minimum 3 years of technical experience in automation, process analytics, or laboratory instrumentation.
• Experience working in automations for process.
• Experience with support automated systems.
• Being fluent in English, written and spoken, is required.

About Hamilton

• Diverse portfolio of exciting and innovative design projects.
• Tremendous opportunities for professional growth and advancement.
• Commitment to sustainable design.
• Competitive Compensation.
• Excellent benefit package.
• Solid stable company.
• Drug free workplace.

Mid Salary