Full-Time
IT Support/Vote Clerk
Short Term
State of Montana
Montana state government
No salary listed
Helena, MT, USA
In Person
Associate's
 IT Operations (1) |
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- Typically, education and experience equivalent to a 2-year degree in computer science or a related field, including computer-related classes, and two years of experience directly performing computer or audio/video support.
- Other combinations of education and experience may be considered.
- Must provide a cover letter and resume; incomplete applications will not be considered.
- Must maintain political neutrality on bill voting.
- Must maintain proper dress and appearance for on-camera support.
- Must be eligible for employment verification through E-Verify.
- Receive training on the legislative vote system.
- Run the legislative vote system during floor sessions, including Saturdays.
- Provide on-camera support.
- Provide level-one technical support and respond to technical support requests and user inquiries in a timely manner.
- Use problem-solving techniques to understand, isolate, and document problems; determine whether to resolve or escalate them; and implement and document solutions.
- Work with level-two and level-three staff within the Office of Legislative Information Services or contractor personnel to resolve challenging problems.
- Manage user accounts and access, change passwords, and reset user lockouts.
- Set up user accounts and workstations for new staff, perform user application testing, deploy equipment, and document activities in the tracking system.
- Provide in-person, telephone, or email help desk support for branch users covering hardware, software, network, audio/video, and inventory database issues.
- Monitor help desk tickets, respond to support requests, and escalate tickets as needed for timely resolution.
- Identify patterns in help desk tickets and escalate them for root-cause solutions.
- Manage and control hardware, software, and audio/video equipment inventory.
- Maintain hardware inventory so equipment is organized, clean, ready for deployment, and documented.
- Inspect equipment, prepare it for installation, install it, and verify that it is ready for users.
- Perform basic maintenance on branch hardware, including printers, plotters, copiers, keyboards, monitors, ergonomic workstations, and audio/video devices.
- Image workstations, configure application settings, and verify proper functionality.
- Maintain the branch asset inventory system with accurate identification and location information.
- Help plan and implement the purchase and management of inventory and replacement equipment.
- Process surplus equipment for proper disposal.
- Provide hands-on technical training on hardware and software to computer users.
- Maintain current working knowledge of software and hardware products and their capabilities.
- Perform other duties and projects as assigned.
State of Montana is the state government responsible for public administration and services across Montana. State agencies deliver healthcare, transportation, natural resources, public safety, regulation, education support, taxation, and other public programs. It serves residents, businesses, local governments, visitors, communities, and public institutions throughout Montana. Its operating model centers on departments and agencies operating under elected leadership, public law, budgets, civil-service systems, and statewide infrastructure. Teams work across public administration, healthcare, engineering, technology, finance, regulation, public safety, and community services. Teams support coordinated daily delivery.
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