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SHOPLINE

Total e-commerce platform with social tools

Merchant Success 用戶續約 - 客戶成功團隊

Account ManagementConfirmed live in the last 24 hours
Full-timeTaipei City, TaiwanNo salary listedIn-person

About the Job

Requirements

  • Demonstrate effective time management and the ability to plan and execute work progress.
  • Have sales skills and be able to communicate, negotiate, and persuade others.
  • Show dedication to customer service and be able to propose solutions to problems.
  • Have strong organizational and logical thinking skills, respond quickly, identify key points, and organize information.
  • Have a basic understanding of the e-commerce market, social commerce, and the online-to-offline market.
  • Be enthusiastic about learning new things and face new challenges positively.

Responsibilities

  • Advise merchants on store-plan features and renewals to improve customer retention.
  • Prepare plan quotations, process orders and accounts, and handle store activation.
  • Promote existing customers’ use of new products and services, including upselling and cross-selling.
  • Provide one-to-one customer consultation through messaging, phone, and in-person visits.
  • Develop familiarity with product features and market applications to help customers operate sustainably.
  • Review monthly and quarterly performance, including individual or product-specific sales data.
  • Collect and organize customer feedback, and regularly follow up on and document customer usage.

Desired Qualifications

  • Experience with SaaS products or e-commerce sales and account maintenance.
  • Experience with point-of-sale retail or livestream social-media marketing.
  • Experience in telephone sales or high-volume prospecting.
  • An e-commerce marketing background or experience using an online store system.
  • Experience using customer relationship management software such as Salesforce, Intercom, or Zendesk.

About the Company

SHOPLINE

Total e-commerce platform with social tools

SHOPLINE offers a comprehensive commerce platform in Asia that handles store setup, customizable themes, and multi‑channel selling. It includes social commerce tools such as Livestream, Chatbot, and a Message/Broadcast Center to turn social followers into customers, along with strong support services. Revenue comes from subscriptions, premium features, and customized solutions, with over 350,000 brands on the platform. Its goal is to help brands grow sales across social and e‑commerce channels and build lasting customer relationships through a single, unified dashboard.

Company size
501-1,000
Company stage
Early VC
Total funding
$1.2M
Headquarters
Sham Shui Po District, Hong Kong
Founded
2013

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