T

Toss

Fintech super-app for payments and banking

Global UX Researcher

UX ResearchConfirmed live in the last 24 hours
Full-timeSeoul, South KoreaNo salary listedIn-person

About the Job

Requirements

  • Experience discovering and validating insights through research with global users of digital products.
  • Ability to conduct global user interviews and select appropriate research methods, then effectively share findings with teams and inform product direction.
  • Native-level English communication skills, with an understanding of global cultures and contexts and the ability to collaborate and persuade global users and diverse stakeholders.
  • A portfolio is required and must detail practical projects in which the candidate directly designed and conducted research to improve global user experience; research-only or side projects are not suitable.
  • The portfolio should explain the process of defining the problem, setting hypotheses, designing and validating research, deriving results, setting goals, conducting the research, and reflecting on lessons learned.

Responsibilities

  • Identify global users’ problems and convey user perspectives that product teams may overlook to product makers.
  • Design and conduct user interviews and other UX research directly with global users.
  • Develop a deep understanding of each country’s culture and user context, and propose product direction and improvement opportunities based on that understanding.
  • Investigate global user experience using appropriate research methods, including usability testing, in-depth interviews, focus group interviews, and surveys.
  • Collaborate closely with global product owners, product designers, and other makers to create competitive product experiences in global markets.
  • Proactively propose and help create better services from the perspective of global users, beyond merely supporting the product.
  • Participate in an English-proficiency interview after the document screening stage.

About the Company

Toss

Fintech super-app for payments and banking

Toss is a South Korean financial services platform that started as a peer-to-peer money transfer service and has grown into a digital 'super app' for personal finance. Its products are accessed through one mobile interface that unifies bank accounts, credit cards, loans, investments, and other financial services, including its own Toss Bank and Toss Securities. It differentiates itself by offering a broad, integrated ecosystem—combining digital banking, asset management, and brokerage services under one roof and running its own banking and securities units. Its goal is to become the leading consumer finance platform in South Korea while expanding its user base globally.

Company size
1,001-5,000
Company stage
Series G
Total funding
$1.5B
Headquarters
Seoul, South Korea
Founded
2011

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