Full-Time

Sales Operations Manager

Confirmed live in the last 24 hours

SendBird

SendBird

201-500 employees

Provides communication solutions for businesses

Consumer Software
Enterprise Software

Compensation Overview

$135k - $155kAnnually

Senior

San Mateo, CA, USA

Requires 3+ days in the San Mateo, California office every week.

Category
Customer Success Management
Sales & Account Management
Required Skills
Salesforce
JIRA
Excel/Numbers/Sheets
PowerPoint/Keynote/Slides
Requirements
  • 5+ years in Sales and Customer Success Operations.
  • 3+ years with a B2B SaaS growth company.
  • Certified Salesforce Administrator and Certified Gainsight Administrator.
  • Extremely savvy with Go To Market tech stacks (Marketo/Bizible, LeanData, Zoominfo, SalesLoft, Gainsight PX, JIRA, etc.).
  • Hands-on and detailed understanding of playbooks for B2B SaaS.
  • Advanced skills with Google Sheets and Slides.
  • Exceptional verbal, presentation, and communication skills; Ability to align multiple stakeholders.
  • Proven track record of effectively interacting with senior leadership, proactive problem-solving, and critical thinking.
  • A bachelor’s degree is preferred, and a science or technical major is a plus. Advanced degree or MBA is a plus.
Responsibilities
  • Act as the DRI (Directly Responsible Individual) for our Salesforce and Gainsight CS systems.
  • You will interface with Sales, Marketing, Customer Success, Finance, and Product stakeholders to align and deliver on business outcomes.
  • You will design and deploy solutions and provide processes and documentation for enablement.
  • You will ensure interoperability between the Marketing, Sales, and Customer Success tech stacks.
  • Partner with our field leaders and their team members to
  • Generate the renewal forecast and improve on our processes and methodology.
  • Drive capacity planning and account assignments
  • Build scaleable workflows and rules of engagement within and across teams
  • Provide reports, dashboards, and data insights critical to understanding performance
  • Structure variable compensation plans to incentivize the right motions and playbooks correctly.

Sendbird provides communication solutions for businesses, focusing on enhancing customer engagement through chat, voice, and video functionalities. Its main products include Sendbird Chat, which is a chat API that allows businesses to integrate real-time messaging into their applications, featuring message moderation and offline messaging. Sendbird Calls offers high-quality voice and video interactions, while Sendbird Desk provides an embedded support solution for customer assistance within applications. Unlike many competitors, Sendbird operates on a B2B model with a subscription-based pricing structure, allowing for scalability as clients' needs grow. The goal of Sendbird is to improve customer interactions and support for businesses across various industries.

Company Stage

Series C

Total Funding

$265.5M

Headquarters

San Mateo, California

Founded

2013

Growth & Insights
Headcount

6 month growth

5%

1 year growth

3%

2 year growth

-7%
Simplify Jobs

Simplify's Take

What believers are saying

  • Integration with Solar LLM allows SMBs to deploy advanced customer service solutions easily.
  • Sendbird Business Messaging reduces business SMS costs by 30%, enhancing cost efficiency.
  • The Salesforce AI Chatbot on AppExchange expands Sendbird's reach into the Salesforce ecosystem.

What critics are saying

  • Increased competition from Twilio and Agora may impact Sendbird's market share.
  • Privacy concerns over AI models like ChatGPT and LLaMa2 could lead to backlash.
  • Economic downturns may reduce spending on communication tools by SMBs, affecting revenue.

What makes SendBird unique

  • Sendbird offers a comprehensive messaging API with chat, voice, and video capabilities.
  • The company provides a no-code AI chatbot solution for small-to-medium businesses.
  • Sendbird's community chat safety toolkit ensures safe and moderated communication environments.

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