Lead Product Owner - AI Platform
About the job
- Seven or more years of experience in product management, product development, platform management, digital strategy, technology, data, analytics, or a related discipline.
- Experience owning a product or platform vision, strategy, roadmap, backlog, and delivery lifecycle.
- Experience leading and developing employees, including direct people-management responsibility.
- Demonstrated ability to lead complex, enterprise-scale initiatives involving Business, Technology, Cybersecurity, Risk, Legal, Compliance, Data, and other control functions.
- Knowledge of AI and machine learning concepts, including generative AI, large language models, model development, deployment, monitoring, and responsible AI.
- Understanding of the capabilities required to support secure, scalable, and governed enterprise AI solutions.
- Experience translating strategic objectives and technical concepts into clear product capabilities, requirements, user stories, and acceptance criteria.
- Demonstrated success establishing measurable objectives and key results and using data to evaluate product performance.
- Strong understanding of agile product delivery approaches, including backlog management, iterative development, Kanban, Scrum, and continuous improvement.
- Ability to balance business value, user experience, risk, technical integrity, and long-term platform needs.
- Strong executive communication, facilitation, presentation, negotiation, and storytelling skills.
- Ability to influence decisions and drive alignment across teams without relying solely on formal authority.
- Demonstrated ability to operate effectively in a complex, highly regulated environment.
- Own and communicate the vision, strategy, and multiyear roadmap for the enterprise AI Platform.
- Translate Citizens’ AI strategy and business priorities into platform capabilities, product outcomes, objectives, and key results.
- Define the platform experience for developers, data scientists, product teams, business users, and other internal stakeholders.
- Balance near-term business needs with long-term scalability, security, resiliency, governance, and technical sustainability.
- Identify opportunities to expand the platform through reusable AI services, tools, integrations, and operating-model enhancements.
- Monitor developments in generative AI, machine learning, large language models, agentic AI, model operations, and responsible AI to inform platform priorities.
- Translate the product vision into clearly defined capabilities, features, requirements, user stories, and acceptance criteria.
- Own, prioritize, and continuously refine the product backlog to ensure the highest-value work is delivered first.
- Partner with Technology, engineering, architecture, and delivery leaders to guide platform design, development, integration, testing, implementation, and support.
- Ensure delivery teams meet agreed-upon standards for quality, security, reliability, usability, scope, and operational readiness.
- Establish processes for gathering, evaluating, and prioritizing platform enhancement requests.
- Lead roadmap reviews, product demonstrations, release planning, and stakeholder updates.
- Use platform analytics, adoption measures, operational data, user feedback, agile metrics, and objectives and key results to evaluate performance and identify improvement opportunities.
- Manage the platform across its full lifecycle, from initial delivery through adoption, optimization, maturity, and continuous enhancement.
- Serve as the primary product leader and advocate for the AI Platform across Citizens.
- Partner with Business, Technology, Cybersecurity, Risk, Model Risk Management, Legal, Compliance, Privacy, Data Governance, and Analytics to align platform priorities, requirements, and delivery.
- Facilitate decisions across stakeholders with differing business, technical, and risk considerations.
- Embed security, privacy, governance, access management, monitoring, auditability, and human oversight requirements into the platform roadmap and backlog.
- Ensure the platform supports the responsible, secure, transparent, and compliant development and use of AI.
- Identify and communicate key risks, dependencies, vulnerabilities, tradeoffs, and mitigation plans.
- Help establish repeatable processes that enable AI use cases to progress efficiently from experimentation through approval, production, and ongoing monitoring.
- Develop clear business cases and executive-level communications to secure alignment, investment, and organizational support.
- Translate common business and product needs into reusable enterprise platform capabilities.
- Drive platform adoption through onboarding, training, documentation, communications, and user feedback.
- Communicate progress against the roadmap, objectives, adoption goals, risks, and dependencies to key stakeholders.
- Maintain awareness of evolving AI regulations, industry standards, and internal policies to inform platform priorities.
- Lead, coach, and develop a team of three direct reports.
- Establish clear responsibilities, performance expectations, development goals, and ways of working.
- Delegate product ownership responsibilities while maintaining alignment across the overall platform vision and roadmap.
- Create an inclusive, collaborative, and high-performing team environment focused on accountability, innovation, and measurable outcomes.
- Develop team capabilities in product management, AI, stakeholder management, execution, and leadership.
- Coordinate work across product owners, engineers, architects, data scientists, delivery leaders, and control partners.
- Promote agile product management practices and continuous improvement across the broader AI Platform team.
- Experience building or managing an enterprise AI, machine learning, data science, cloud, developer, or technology platform.
- Experience within financial services or another highly regulated industry.
- Familiarity with AI governance, model risk management, cybersecurity, privacy, data governance, and regulatory requirements.
- Experience enabling AI solutions from experimentation and prototyping through production deployment and ongoing monitoring.
- Familiarity with cloud platforms, machine learning operations, large language model operations, application programming interfaces, identity and access management, observability, and platform integration.
- Experience developing platform adoption, onboarding, training, and change-management strategies.
- Bachelor’s degree in business, technology, engineering, computer science, data science, or a related field, or equivalent professional experience.
About the company
Citizens Financial Group provides banking, lending, and wealth management services to individuals, small businesses, and commercial clients. Its products include consumer and commercial deposit accounts, loans, credit products, investment and wealth services, and digital banking tools that let customers manage money, apply for products, and access support online or in branch offices. The company emphasizes a customer-centric culture and a collaborative workforce, aiming to help customers navigate their financial journey with guidance and solutions for what’s next. What sets Citizens apart is its long history (dating back to 1828), deep local presence, focus on community and colleagues, and a framework centered on readiness and partnership rather than one-off transactions. The goal is to support customers on their path to financial accomplishment by providing accessible, practical solutions and trusted guidance through a broad range of financial services.
Company Size
10,001+
Company Stage
IPO
Headquarters
Providence, Rhode Island
Founded
1828
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Simplify's Take
What believers are saying
- Q2 2026 net income reached $587 million, up 35% year over year.
- Private Bank deposits rose to $17.8 billion, and loans surged $1.9 billion.
- Capital markets fees hit a record, while the mobile platform launched successfully.
What critics are saying
- Citizens sued SoFi on September 10, 2026 over mortgage poaching and trade secrets.
- Connecticut lost 70% of producers and 80% of mortgages; local franchise damage is immediate.
- If courts reject Citizens’ restrictive-covenant claims, competitors will keep raiding mortgage talent.
What makes Citizens Financial Group unique
- Bruce Van Saun’s Private Bank drives premium deposits and 25%+ ROE economics.
- Citizens pairs consumer funding with commercial lending and capital markets cross-sell.
- The new consumer mobile platform and Reimagine the Bank deepen digital distribution.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Parental Leave
Flexible Work Hours
Tuition Reimbursement
Wellness Program
Paid Vacation
Paid Sick Leave
Company News
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Citizens Bank has sued SoFi, alleging the digital lender poached 30 mortgage employees since 2024, affecting operations across nine states. The lawsuit centres on two employee groups, particularly nine Connecticut-based staff who resigned in June within minutes of each other. Citizens claims SoFi "strategically orchestrated" the departures, which represented $400 million in closed loans and $5 million in revenue the previous year. The bank alleges employees transferred confidential client data before leaving. The Connecticut departures eliminated 70% of the branch's mortgage producers and 80% of mortgages, essentially wiping out Citizens' market presence there. Three additional Connecticut employees have since joined SoFi. A SoFi spokesperson called the lawsuit "a baseless allegation and a clever attempt to prevent Citizens employees from pursuing career opportunities elsewhere.
NewPower Worldwide, an electronics distributor, has expanded its committed credit facility to $750 million. The increased capacity will enable the company to invest in inventory, support customer growth, and capitalise on global supply chain opportunities. Since its founding in 2014, NewPower has grown to 14 offices across the Americas, EMEA, and APAC, with $5 billion in annual sales and more than $1 billion in inventory worldwide. The facility expansion strengthens the company's ability to purchase strategically and support large-scale customer requirements. Chief executive officer Carleton Dufoe said the expanded facility provides additional capacity to secure inventory and respond faster to market opportunities. Citizens led the increased credit facility to support NewPower's growth objectives. The New Hampshire-based company distributes electronic components and finished goods to OEMs, EMS providers, and supply chain partners worldwide.
Citizens Financial Group reported second quarter 2026 net income of $587 million, up 35% year-over-year, with earnings per share of $1.30, up 41% year-over-year and 15% quarter-over-quarter. The Providence, Rhode Island-based bank, which has $233.8 billion in assets, attributed the results to strong revenue growth and favourable credit performance. Chairman and CEO Bruce Van Saun highlighted progress on strategic initiatives, including growth in the Private Bank, record wealth fees, and record second quarter fees in capital markets. The company also announced successful launch of a new consumer mobile platform and progress on its "Reimagine the Bank" initiative. Citizens' board declared a quarterly dividend of $0.46 per share, payable on 13 August 2026 to shareholders of record on 30 July 2026.
The First Amendment is an important contractually binding document that modifies certain provisions of the original Credit Agreement between CareCloud, Inc., its subsidiaries, and Citizens Bank, N.A. The amendment was executed to address new requirements related to acquisitions and reporting obligations under the credit facility.