WNS

Global BPM and analytics services provider

Assistant Manager - Operations, Telecoms-South Africa

Customer SupportConfirmed live in the last 24 hours

Full-timeCape Town, South AfricaNo salary listedIn-person

About the Job

Requirements

Essential knowledge and skills include customer care, numeracy, products, and telephone etiquette.
Other requirements include knowledge of products and services regulations, systems, policies, and procedures.
A Matric/Grade 12 Certificate is required.
One year of experience as a call center team leader is required.

Responsibilities

Lead, inspire, and engage a team of Customer Service Advisors to deliver customer service through business key performance indicators and increase business profitability while treating customers fairly.
Complete administrative duties and keep work up to date.

Desired Qualifications

A relevant tertiary qualification is preferred.

Job Description

To lead, inspire and engage a team of Customer Service Advisors in delivering industry leading customer service through business KPI’s to increase the profitability of the business, remaining committed to treating customers fairly. This role includes administrative duties and you will have to ensure that your work is always up to date.

Job-Related Knowledge, Competencies & Skills Required
Essential
• Customer Care
• Numeracy
• Products
• Telephone Etiquette

Other Specific Requirements
• Products and Services Regulations
• Systems
• Policies and Procedures

Behavioral Traits Required (These are behaviors that differentiate the “Good” from the “Great” at WNS)
• Transform
ü Strategic thinking and leading through change
• Insight
ü Innovation, Analytical Thinking, Business Acumen & Industry Awareness
• Core
ü Client Orientation, Delivery Orientation & Planning and Organizing
• Engage
ü Teamwork, good Interpersonal Relationships, Proactive, Willingness to learn, Positive attitude, able to follow instructions.

Qualifications

Essential
• A Matric/Grade 12 Certificate

Preferred
• A relevant tertiary qualification

Experience Required
Essential
• 1 year experience as a call center team leader

Additional Information

Monday - Friday - 8:30 - 20:00(9 hour Shift)

About the Company

WNS

Global BPM and analytics services provider

WNS provides business process management and analytics services to large enterprises. It helps clients improve operational efficiency, customer experience, and decision-making by delivering end-to-end BPM, research and analytics, finance and accounting, and digital transformation support across industries such as insurance, banking, healthcare, travel, and manufacturing. The company combines domain expertise with technologies like artificial intelligence, machine learning, and advanced analytics to create custom, data-driven solutions. Delivery centers worldwide enable scalable, agile service delivery and access to specialized talent, while a digital-first approach focuses on automation, cognitive computing, and data insights. WNS aims to form long-term partnerships that deliver measurable business impact across the value chain.

Company size: 10,001+
Company stage: Acquired
Total funding: $3.3B
Headquarters: Mumbai, India
Founded: 1996

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