Full-Time

Client Success Manager

Managed Security Solutions

Optiv

Optiv

1,001-5,000 employees

Cybersecurity advisory and security solutions provider

No salary listed

Nashville, TN, USA + 6 more

More locations: Austin, TX, USA | Tampa, FL, USA | Raleigh, NC, USA | Charleston, SC, USA | Atlanta, GA, USA | Overland Park, KS, USA

Remote

Bachelor's

Category
Customer Experience & Support (2)
,
Required Skills
Microsoft Office
ServiceNow
CRM
Cybersecurity
Salesforce
Splunk

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Requirements
  • A four-year degree in Cyber Security, Computer Science, Information Systems, or a related degree is required.
  • Knowledge of various Security Information and Event Management tools, including Splunk, LogRhythm, and QRadar.
  • Knowledge of the MITRE ATT&CK Framework.
  • Security+ or an equivalent cybersecurity certification.
  • Ability to use Copilot for Microsoft Office products.
  • Knowledge and experience creating artificial intelligence agents.
  • Current knowledge of client-success practices, security threats, security solutions, security tools, network technologies, and procedures.
  • Experience with cyber threat actor techniques, tactics, and procedures.
  • Experience with Customer Relationship Management software such as Salesforce and ServiceNow.
  • Experience working with C-suite executives, vice presidents, or directors.
  • Ability to translate complex technical concepts into business risk and desired outcomes.
  • Ability to build and nurture trusted relationships with clients and internally.
Responsibilities
  • Brief new clients on operational execution and expected outcomes.
  • Conduct technical and tactical discussions about operational activities related to cyber threat actor operations.
  • Provide technical and product support for managed services.
  • Provide client product knowledge and support to encourage renewals.
  • Own, develop, and support key process indicators for understanding client satisfaction.
  • Measure client satisfaction key performance indicators repeatably and work across Managed Security Solutions technical teams, at the direction of virtual chief information security officers, to facilitate operational corrective actions addressing tactical and systemic client-satisfaction issues.
  • Onboard all new clients and explain the outcomes they can and cannot expect based on the requested service.
Desired Qualifications
  • Strong presentation and verbal communication skills.
  • A process-oriented approach with attention to detail, an appropriate sense of urgency, and strong organizational skills.
  • A high degree of initiative, motivation, and problem-solving skills.

Optiv provides cybersecurity advisory and solutions to help businesses manage risk and secure operations. It delivers end-to-end services: shaping strategy, validating and sourcing technologies, implementing controls, and ongoing managed security services. It serves about 6,000 companies across industries and differentiates by offering customized, full-lifecycle programs rather than single-point fixes. Its goal is to reduce cyber risk for clients and enable secure operations that support business growth, while tracking trends through initiatives like Future Point.

Company Size

1,001-5,000

Company Stage

Acquired

Total Funding

$1.9B

Headquarters

Denver, Colorado

Founded

2015

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Simplify Jobs

Simplify's Take

What believers are saying

  • March 2026 debt maturities extended to August 2028 and 2029, reducing refinancing pressure.
  • June 2026 sale of ACT business let Optiv focus on higher-growth managed security services.
  • 2025 survey found 58% outsourcing to MSSPs, lifting demand for Optiv's services.

What critics are saying

  • June 2026 Optiv sold ACT, shrinking services breadth and moving 500 employees to Optiv Consulting.
  • March 2026 creditor deal pushed maturities, proving leverage still drives strategy and refinancing risk.
  • Managed security commoditization plus leverage can force more asset sales by 2028.

What makes Optiv unique

  • Optiv remains the world's largest pure-play cybersecurity company, spanning managed security, advisory, and federal.
  • July 2026 NASA SEWP VI prime contract expands federal access through Optiv + ClearShark.
  • June 2026 AI-driven partner portal scales vendors and incentives via Channelscaler.

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Benefits

Work/life balance

Professional training resources

Volunteer Opportunities

The ability and technology necessary to productively work remotely/from home (where applicable)

Growth & Insights and Company News

Headcount

6 month growth

4%

1 year growth

5%

2 year growth

7%
WashingtonExec
Jul 7th, 2026
Optiv Federal wins NASA SEWP VI prime contract.

Optiv Federal wins NASA SEWP VI prime contract. Optiv Federal Inc. has been awarded a prime contract in Category A (IT Solutions) under NASA's Solutions for Enterprise-Wide Procurement VI Governmentwide Acquisition Contract. SEWP VI gives federal agencies a streamlined way to access Optiv + ClearShark's portfolio of cybersecurity, AI, cloud and digital infrastructure solutions, along with cleared managed services. The contract intends to help agencies deploy technology faster, reduce cyber risk, modernize operations and meet evolving mission needs. "Federal agencies are under tremendous pressure to modernize IT environments, securely adopt AI and defend against increasingly sophisticated cyber threats - all while delivering on critical missions," said Daniel Wilbricht, president of Optiv + ClearShark. "Our mission has always been clear: nothing should stand in the way of making government more secure. SEWP VI enables us to bring that mission to more agencies through faster, more flexible access to the technologies and resources they need." The company said the award strengthens Optiv + ClearShark's position in the federal market and provides agencies with another procurement path to access cybersecurity expertise and technology.

GlobeNewswire
Jun 4th, 2026
Optiv unveils cutting-edge, ai-driven partner portal powered by Channelscaler.

Optiv unveils cutting-edge, ai-driven partner portal powered by Channelscaler. The cyber advisory and solutions leader's first AI-driven partner portal features fully automated partner onboarding, content sharing, and agentic AI incentives. June 04, 2026 09:03 ET | Source: Channelscaler SAN MATEO, Calif., June 04, 2026 (GLOBE NEWSWIRE) - Channelscaler, the category-defining platform for modern partner ecosystems, announced today that Optiv, the cyber advisory and solutions leader, unveiled a state-of-the-art, AI-driven partner portal powered by Channelscaler. "Providing Optiv the ability to create competitive advantage through technology led to a very rewarding outcome." ~ Kenneth Fox, Founder and CTO, Channelscaler. "Optiv partnered with Channelscaler to power an industry-leading, secure partner portal that scales how we engage and enable our partner ecosystem," said Hunter Haverty, Sr. Director Partner Programs and Operations, Optiv. "The new portal delivers a consistent, self-managed experience for partners - simplifying access to enablement, tools, and collaboration, while creating a single, governed environment for interaction with Optiv sellers. This approach reduces friction, accelerates alignment, and allows us to support growing partner demand without added complexity, ensuring every partner relationship operates with clarity, efficiency, and trust." By leveraging Channelscaler, Optiv enhances partner success with quick access to marketing materials, promotional offers, pricing details, product information, and updates through an intuitive Content Management System (CMS). This approach optimizes content management, sharing, and approval processes, making it easier to maintain up-to-date information. It also reduces reliance on email communication and ensures program information is easily accessible to Optiv sellers, thereby minimizing the risk of outdated content being disseminated. Additional key capabilities delivered to Optiv and its partners via the new partner portal, aimed at reducing costs and saving time, include: * Streamlined partner onboarding through an automated application process. * Partner journey automation with guided onboarding, reporting, and metrics to track progress. * Agentic AI for incentives, providing an AI-powered agent to quickly inform Optiv sellers about partner incentives. "Collaborating with the Optiv team to realize our joint vision of a pioneering AI-driven Portal for Optiv's partner ecosystem and identifying the appropriate incentives through agentic AI is a true pleasure for the Channelscaler team," said Kenneth Fox, Founder and CTO, Channelscaler. "Providing Optiv the ability to create competitive advantage through technology and ensure ease of doing business for both partners and Optiv users led to a very rewarding outcome." Leading the Market in Supporting Complex Partner Ecosystems In the inaugural IDC MarketScape: Worldwide Partner Relationship Management (PRM) Software 2025 Vendor Assessment, Channelscaler was positioned as a leader, with the report noting the company's deep channel expertise, support for multi-tier and complex channel models, breadth of features, and investments in AI as key differentiators. Optiv Security: Secure greatness.(R) Optiv is the cyber advisory and solutions leader, delivering strategic and technical expertise to nearly 6,000 companies across every major industry. Govcloudnetwork partner with organizations to advise, deploy and operate complete cybersecurity programs from strategy and managed security services to risk, integration and technology solutions. With clients at the center of its unmatched ecosystem of people, products, partners and programs, Govcloudnetwork accelerate business progress like no other company can. At Optiv, Govcloudnetwork manage cyber risk so you can secure your full potential. For more information, visit www.optiv.com. About Channelscaler Channelscaler is the category-defining platform built to make enterprise partner ecosystems easier to run, faster to scale, and dramatically more profitable. Born from the union of Channel Mechanics and Allbound, Channelscaler combines best-in-class PRM, partner program automation, and AI-driven intelligence into a single, modular system. Global enterprises, including Optiv, SAP, Broadcom, Cisco, HP Inc., and Box, use Channelscaler to simplify every step of the partner journey - from onboarding and engagement to incentives, renewals, and tiering. The platform delivers real-time performance visibility and consistent, scalable revenue outcomes.

Cyble
Mar 18th, 2026
Cyble Optiv Partnership For Digital Risk Protection

Cyble Optiv partnership for Digital Risk Protection. * AI-Platforms & Products * Solutions * Why Cyble * Resources * Company * Partners Cyble and Optiv Partner to Bring Digital Risk Protection to Managed Security Operations Cyble and Optiv Partner to Bring Digital Risk Protection to Managed Security Operations. Cyble Optiv partnership brings digital risk protection into MSSP operations, enabling visibility into external threats across the open, deep, and dark web. Cyble is pleased to announce its partnership with Optiv, integrating Cyble's AI-powered Digital Risk Protection capabilities into Optiv's Managed Security Services (MSSP) platform and Advanced Fusion Center (AFC). This partnership gives enterprise security teams deeper visibility into external threats - helping organizations detect and respond to risks before they escalate into incidents. The problem security teams are facing. Cyber threats today rarely originate from within an organization's network perimeter. Threat actors operate across the open, deep, and dark web - trading stolen credentials, building phishing infrastructure, impersonating brands, and exposing sensitive data, often long before a target is aware. The most common external threats organizations face include: * Stolen credentials circulating on underground forums * Phishing infrastructure targeting employees and customers * Brand impersonation across domains, social media, and online marketplaces * Leaked intellectual property and exposed sensitive data * Threat actor activity signaling planned or active campaigns Traditional security tools - firewalls, endpoint protection, and SIEM systems - are largely blind to these threats. By the time organizations become aware, the damage is often already underway. What this partnership delivers. Cyble's platform continuously monitors the open, deep, and dark web, identifying threat indicators relevant to each organization. Integrated into Optiv's Advanced Fusion Center, these insights are brought directly into the managed security workflows that security teams rely on every day. This means security teams can now: * Monitor digital risk exposure across external threat environments * Identify threats targeting their brands, users, and infrastructure * Correlate external threat intelligence with internal security telemetry * Prioritize investigations based on real-world threat activity Rather than treating external intelligence as a separate data source, this partnership embeds it into day-to-day security operations - giving analysts the context they need, when they need it. Perspectives from both organizations. "External digital risks are becoming an increasingly important consideration for enterprise security teams," said Kevin Gerber, Vice President, Americas at Cyble. "This partnership with Optiv brings Digital Risk Protection directly into managed security operations, helping organizations gain visibility into threat activity across the open, deep, and dark web." "Organizations need broader visibility into external threats that may affect their users, brands, and digital assets," said Kathryn Hall, SVP, Services at Optiv. "Cyble's Digital Risk Protection capabilities add valuable context to our security operations, helping teams identify and monitor risks beyond the traditional network perimeter." Looking ahead. As organizations continue expanding their digital presence, the need for visibility beyond the traditional network boundary will only grow. Through this partnership, Cyble and Optiv are working together to help enterprise security teams stay ahead of emerging threats - combining intelligence, automation, and operational expertise to support more proactive and effective security operations. Disclaimer: This blog is based on our research and the information available at the time of writing. It is for informational purposes only and does not constitute legal, financial, or professional advice. While we strive for accuracy, we do not guarantee the completeness or reliability of the content. If any sensitive information has been inadvertently included, please contact us for correction. Cyble is not responsible for any errors, omissions, or decisions made based on this content. Readers should verify findings and seek expert advice where necessary. All trademarks, logos, and third-party content belong to their respective owners and do not imply endorsement or affiliation. All content is presented "as is" without any guarantee that it is free of confidential, proprietary, or otherwise sensitive information. If you believe any portion of this content contains inadvertently shared or sensitive data, please contact us immediately so that we may address and rectify the issue. No Liability for Errors or Omissions Due to the dynamic nature of cyber threat activity, this [blog/report/article] may include partial, outdated, or otherwise incorrect information due to unverified sources, evolving security threats, or human error. We expressly disclaim any liability for errors or omissions or any potential consequences arising from the use, misuse, or reliance on this information. Threat landscape reports 2025. Share the Post:

Benzinga
Mar 16th, 2026
Optiv secures credit facility extension with lender agreement to support long-term strategy

Optiv Security has reached a Transaction Support Agreement with existing creditors to amend and extend its First Lien and Second Lien Credit Agreements. The agreement extends debt maturities to support the cybersecurity firm's long-term business objectives. CEO Kevin Lynch said the deal reflects financial partners' confidence in Optiv's business and platform strength. The company plans to continue advising, deploying and operating cybersecurity programmes for clients. Kirkland & Ellis and Perella Weinberg Partners are serving as legal counsel and financial adviser, respectively. The agreement demonstrates strong support from Optiv's existing creditor base for the company's strategy and long-term value.

PR Newswire
Dec 10th, 2025
Optiv Named a Leader in IDC MarketScape for Worldwide Cybersecurity Governance, Risk and Compliance Consulting Services

Optiv named a Leader in IDC MarketScape for Worldwide Cybersecurity Governance, Risk and Compliance Consulting Services. News provided by. DENVER, Dec. 10, 2025 /PRNewswire/ - Optiv, the cyber advisory and solutions leader, today announced it has been named a Leader in the 2025 - 2026 IDC MarketScape for Worldwide Cybersecurity Governance, Risk and Compliance Consulting Services Vendor Assessment (US53936925, December 2025). The IDC MarketScape evaluated cybersecurity GRC service providers worldwide. According to the IDC MarketScape[1], "For organizations looking for a partner that can elevate GRC from checkbox compliance to a strategic, business-driven program, Optiv offers a differentiated value proposition in the cybersecurity governance, risk and compliance marketplace." Philip Harris, research director, IDC's GRC Services and Software program and author of this MarketScape elaborated, "Optiv distinguishes itself by elevating GRC from a tactical obligation to a strategic business enabler. By tightly aligning governance frameworks, risk management and compliance requirements with organizational objectives, Optiv helps clients embed GRC into everyday operations to achieve true strategic oversight. This holistic, business-driven approach is a key reason for its recognition." * Security-anchored GRC: Optiv starts from control effectiveness and maps to obligations where priorities are pragmatic and risk based, yielding faster hardening. * Tool selection and integration pace: Optiv provides integrated playbooks, reducing friction between platforms, as well as spreadsheets to guide operating workflows. Clients can achieve measurable improvements within several quarters. * Outcome-focused managed services: Optiv SLAs are connected to risk and evidence metrics, where operations stay grounded in results, not activity. These SLAs also keep programs accountable. "At Optiv, we believe cybersecurity risk is business risk, and GRC is central to that view," said John Hurley, Optiv CRO. "Our 'Advise, Deploy and Operate' model guides clients through the full life cycle of modern GRC, helping them integrate governance, risk and compliance into broader resilience initiatives that ultimately accelerate business outcomes." Kathryn Hall, Optiv's senior vice president of services, added, "Optiv is the world's largest convener of security technology companies, supported by an extensive partner ecosystem of more than 450 leading vendors. This ecosystem, combined with our vendor-agnostic integration model and unwavering focus on client outcomes, uniquely positions us to meet clients where they are, tailor programs to their environments, and help them modernize and operationalize GRC at scale. We are proud to be recognized by the IDC MarketScape and remain committed to advancing secure, lasting success for our customers." To read the 2025 - 2026 IDC MarketScape for Worldwide Cybersecurity Governance, Risk and Compliance Consulting Services excerpt, go to: https://www.optiv.com/insights/discover/downloads/optiv-named-leader-idc-marketscape-cyber-grc-consulting-services. Follow Optiv LinkedIn: www.linkedin.com/company/optiv-inc Facebook: www.facebook.com/optivinc YouTube: https://www.youtube.com/c/OptivInc Blog: https://www.optiv.com/explore-optiv-insights/blog Optiv Security: Secure greatness.(R) Optiv is the cyber advisory and solutions leader, delivering strategic and technical expertise to nearly 6,000 companies across every major industry. We partner with organizations to advise, deploy and operate complete cybersecurity programs from strategy and managed security services to risk, integration and technology solutions. With clients at the center of our unmatched ecosystem of people, products, partners and programs, we accelerate business progress like no other company can. At Optiv, we manage cyber risk so you can secure your full potential. For more information, visit www.optiv.com. About IDC MarketScape: IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor's position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors. [[1]] Doc #US53936925, December 2025