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National DCP

Transportation Supervisor

Vehicle Operation & DeliveryPosted on Nov 12
Full-timeGroveland, FL, USA

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • Three to five years of experience managing a high-volume delivery route; food delivery experience is preferred.
  • At least two years of supervisory experience in a transportation-related role within the quick-service restaurant industry.
  • A strong understanding of Federal Motor Carrier Rules and Regulations.
  • Knowledge of related Occupational Safety and Health Administration standards and regulations.
  • Proficiency in Microsoft Office software, including Outlook, Word, and Excel.
  • On-board computer system experience is required.
  • Prior experience with routing software.
  • Strong leadership and decision-making capabilities are required.
  • Excellent interpersonal and collaboration skills are required.
  • Willingness and ability to work flexible or extended schedules as needed.

Responsibilities

  • Direct and coordinate the assigned team of route drivers to maximize product delivery performance, cost-efficient equipment utilization, service, safety, and customer relations.
  • Create a team-oriented environment by developing and coaching drivers on safety, driving, and customer service skills.
  • Monitor driver performance weekly through PeopleNet and counsel drivers on performance issues and areas for improvement.
  • Supervise assigned lead drivers.
  • Liaise with Dunkin’ stores and the distribution center to resolve delivery issues.
  • Administer progressive discipline when required.
  • Enforce company policies and Department of Transportation and Federal Motor Carrier Safety Administration regulations.
  • Assist the Operations Scheduler with drivers’ weekly schedules, vacations, and time-off requests.
  • Orient and develop new drivers.
  • Assist in compiling, monitoring, managing, and implementing driver performance metrics and incentive programs, if applicable.
  • Manage fleet utilization and track vehicle and equipment status, monitor the out-of-service report, and work with Penske or Ryder as needed.
  • Ensure compliance with Department of Transportation hours-of-service requirements.
  • Respond promptly and effectively to breakdowns and accidents.
  • Oversee hub locations as assigned, including possible overnight travel to assess routes and drivers.
  • Assist the router with daily route planning as needed.
  • Work with the Safety Manager on safe-driving techniques, proper lifting, and training in required Department of Transportation regulations.
  • Accept and assist with special projects as required.

Desired Qualifications

  • Food delivery experience is preferred.
  • SAP experience is preferred.
  • Appian routing software experience is preferred.
  • A commercial driver’s license and current Department of Transportation medical card are a plus.

About the Company

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