Full-Time

Appraisal Specialist

Confirmed live in the last 24 hours

CarMax

CarMax

10,001+ employees

Retailer of used cars with no-haggle pricing

Automotive & Transportation
Consumer Software
Financial Services

Entry, Junior

Raleigh, NC, USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Customer Service

You match the following CarMax's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Deliver exceptional customer service
  • Read, interpret and transcribe data in order to maintain accurate records
  • Multi-task in a high energy, fast-pace work environment
  • Speak and listen effectively when dealing with internal and external customers
  • Complete CarMax provided training and attend scheduled meetings
Responsibilities
  • Providing exceptional service throughout the customer's experience
  • Establishing rapport quickly, with all types of customers, demonstrating confidence in your role and the CarMax appraisal process
  • Communicating effectively both in-person and over the phone to discover the customer’s motivation to sell their car and follow up with customers still deciding
  • Serving as an advocate for CarMax by sharing what makes us the smart choice
  • Facilitating steps of the appraisal process, such as discovery, delivering appraisal offer, and overcoming objections
  • Maintaining a working knowledge of CarMax products and appropriately transitioning customers to the proper team if additional opportunities are discovered
  • Collecting and transcribing data in order to accurately input information for the appraisal offer
  • Seeking out opportunities for self-development, participating in training, and welcoming and acting on feedback
  • Working in a fast-paced environment, with a high level of energy to engage with multiple customers an hour
  • Building and maintaining strong relationships and demonstrating excellent teamwork
  • Ability to follow up and re-engage with customers to stay in continuous contact with them

CarMax is a major retailer in the used car market, primarily operating in the United States. The company focuses on providing a customer-friendly experience, featuring a no-haggle pricing system that allows customers to purchase vehicles without the stress of negotiation. CarMax acquires used cars from individuals and auctions, reconditions them to meet quality standards, and sells them at competitive prices. They also offer financing options and extended service plans to enhance their revenue. Customers can browse inventory, get appraisals, and complete purchases online, making the process convenient. CarMax emphasizes integrity and respect in its operations, hiring military veterans and providing comprehensive employee benefits. Their commitment to continuous improvement and customer satisfaction has established them as the largest retailer of used cars in the U.S.

Company Stage

IPO

Total Funding

N/A

Headquarters

Richmond, Virginia

Founded

1993

Simplify Jobs

Simplify's Take

What believers are saying

  • CarMax's focus on EV inventory aligns with global sustainability trends, attracting eco-conscious consumers.
  • Partnerships for AI-driven customer service enhance engagement and streamline operations.
  • Expansion into VR showrooms could attract tech-savvy customers and enhance digital shopping.

What critics are saying

  • Competition from online-only platforms like Vroom and Carvana could erode CarMax's market share.
  • Rising interest rates may make financing more expensive, potentially reducing sales.
  • Supply chain disruptions could affect CarMax's inventory levels and sales.

What makes CarMax unique

  • CarMax offers a no-haggle pricing system, ensuring stress-free transactions for customers.
  • The company uses technology to enhance customer experience, including online purchases and appraisals.
  • CarMax is committed to employee well-being, offering comprehensive benefits and military hiring.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Professional Development Budget

Flexible Work Hours