Flagstar Bank

Regional bank offering diversified financial services

Branch Banking Leader

Retail & Commercial BankingConfirmed live in the last 24 hours

Full-timeRochester Hills, MI, USAIn-person

About the Job

Requirements

A high school diploma, high school equivalency credential, or foreign equivalent is required.
At least 6 years of overall branch sales experience is required.
At least 2 years in a leadership role is required.
The role requires creating a diverse and cohesive team, educating, coaching and mentoring, prioritizing competing demands, driving results, and maintaining profit discipline.
The role requires building and maintaining effective stakeholder relationships through clear communication, proactive collaboration, and cross-functional insights aligned with enterprise goals.
The role requires building trusted relationships with internal or external clients by identifying needs and delivering tailored solutions.
The role requires fostering or supporting a positive work culture and productive environment through effective relationships with customers and stakeholders.
No unusual physical exertion is involved.

Responsibilities

Drive market growth of primary client relationships and achieve financial performance growth targets for deposits, loans, and non-interest income.
Identify and deliver appropriate client introductions to team members to achieve growth targets and execute sales initiatives.
Use independent judgment and discretion to make sound financial decisions.
Create and execute business development and support partner-produced sales and branch initiatives.
Train, develop, and coach branch teams on the mission and effective client engagement to deliver on targets.
Foster an effective environment for branch teams and clients.
Manage talent functions, including employment, performance evaluations, staff development and training, disciplinary actions, succession planning, and ensuring staff comply with compliance requirements.
Deliver client engagement and education using available tools and systems.
Foster a culture focused on exceptional client experience and delivering the organization's mission and purpose.
Analyze and resolve problems related to branch operations and client satisfaction.
Promote disciplined risk management by helping teams identify and mitigate reputational, regulatory, employee, and client risks.
Ensure team awareness, understanding, and adherence to applicable bank policies and regulations, and meet operational excellence standards.
Perform special projects and additional duties and responsibilities as required.
Consistently adhere to regulatory and compliance policies and standards, complete required compliance training, and maintain compliance with applicable federal, state, and local laws and regulations.

Desired Qualifications

An undergraduate degree (4 years or equivalent) is preferred.

Position Title

Branch Banking Leader

Location

Rochester Hills, MI 48309

Job Summary

A Branch Banking Leader coaches a high-performing branch team to meet and exceed performance targets by teaching, training, and modeling sales behaviors while ensuring operational excellence.  In addition, this role has a large focus on coaching to sales, revenue growth, and operational integrity with a focus on successful sales and client experience behaviors while delivering high level of client service.

Job Responsibilities:

JOB RESPONSIBILITIES

Business Performance: Drive market growth of primary client relationships and achieve growth targets in financial performance (deposits loans, and non-interest income).  Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative.  Uses independent judgement and discretion to make sound financial decisions.

Sales Leadership and Coaching: Create and execute business development, actively support execution of partner produced sales and branch initiatives. Provide training/development/coaching to branch teams on mission and how to effectively engage to deliver on targets. Foster the right environment for branch teams and clients. Responsible for talent management functions including: employment, performance evaluations, staff development/training, disciplinary actions, succession planning and ensuring all staff comply with compliance requirements.

Client Experience: Deliver client engagement and education--using the tools and systems available. Foster a culture focused on providing an exceptional client experience with a commitment to delivering on our mission and purpose.  Analyzes and resolves problems pertaining to branch operations and client satisfaction.

Risk Management: Foster a culture of disciplined risk management helping teams identify and mitigate reputational, regulatory, employee and client risks. Ensure team awareness, understanding and adherence to all applicable bank policies and regulations. Meet operational excellence standards.

Usesindependent judgement and discretion to make decisions.

Maybe responsible fortalentmanagementfunctionsincluding:employment,performanceevaluations,staffdevelopment/training, disciplinary actions, succession planningandensuringall staffcomply withcompliance requirements.

ADDITIONALACCOUNTABILITIES

Performs special projects, andadditionalduties and responsibilities asrequired.

Consistently adheresto regulatory and compliance policies and standards linked to the job as listedand complete required compliancetraining.Accountable tomaintaincompliance with applicable federal,stateand local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

Education levelrequired:High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.

Minimum experiencerequired:6+ Years of overall branch sales experience.

Two (2)+ years in a leadership role.

Preferred Qualifications:

Education level preferred:Undergraduate Degree (4 years or equivalent).

Job Competencies:

Creating Diverse and Cohesive Team.

Education, Coaching and Mentoring.

Prioritize Competing Demands.

Drive for Results.

Profit Discipline.

Demonstrates a strong ability to build andmaintaineffective relationships with stakeholders by communicating clearly,engaging in proactive collaboration, andleveragingcross functionalinsights.Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.

Buildstrusted client relationships, whether internal or external, byidentifyingneeds and delivering tailored solutions to enhance the overall client experience.

Fosters orsupportsa positive work culture and productive work environment, displayingimportanceof effective relationships with customers and stakeholders.

Physical demands (ADA):No unusual physical exertion is involved.

Flagstar is an Equal Opportunity Employer - Vets/Disabled

We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

Pay Range

$59,085.00 - $99,485.00

About the Company

Flagstar Bank

Regional bank offering diversified financial services

Flagstar Bank is a regional bank that offers a broad range of financial products and services through its 418 branches in 10 states, complemented by digital channels. It operates with a customer-first mindset, emphasizing local market expertise, personalized solutions, and community focus. Its products work through a combination of branch-based relationship banking and technology-enabled services to meet customers’ financial needs. What sets Flagstar apart is its emphasis on local knowledge, community involvement, and diverse, inclusive workplace culture, rather than solely relying on scale or standard products. The company’s goal is to deliver a new energy in banking that opens doors for customers’ financial and personal success while strengthening the communities it serves.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Troy, MI
Founded: 1987

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