Business Analyst
About the job
- Professional proficiency in both English and Italian.
- Working knowledge of issuing, card-processing and payments operations, including how business requirements translate into processing and operational outcomes.
- Significant proven experience in business analysis, requirements gathering, functional analysis or solution analysis roles within the Financial Services industry and Cards and Payments sector, with 6–10 years of experience.
- Proven experience supporting and/or leading business analysis activities for medium to large client-facing implementations, conversions or migration initiatives involving multiple stakeholders and workstreams.
- Lead business and functional requirements discussions with clients, internal stakeholders and subject matter experts to gather, validate and document project needs.
- Analyse current-state and target-state processes to identify functional gaps, operational impacts, dependencies and areas requiring clarification or design decisions.
- Define and document business requirements, functional requirements, process flows, business rules, user stories and other supporting analysis artefacts.
- Translate business needs into clear, structured and actionable functional requirements for implementation, product, technology and testing teams.
- Support solution definition activities by working with subject matter experts, implementation teams, product teams and technical teams to assess options and recommend appropriate functional approaches.
- Produce and maintain analysis documentation across the project lifecycle, including requirements packs, functional specifications, gap analysis, decision logs and process documentation.
- Develop and maintain requirements traceability so approved requirements, changes and decisions are tracked and aligned to delivery outcomes.
- Support documentation of the overall functional approach, including impacts to client processes, operational models, controls and target-state solution design.
- Identify, analyse, research and resolve functional queries raised by internal teams, clients and third-party partners.
- Support impact assessments related to process changes, regulatory and compliance requirements, operational readiness and implementation activities.
- Work with issuing, card-processing and operational stakeholders to ensure business priorities, processing requirements and client expectations are reflected in the solution.
- Support readiness activities by ensuring requirements, process impacts, decisions and functional dependencies are understood by relevant stakeholders.
- Act as a liaison between business stakeholders and delivery teams throughout the implementation lifecycle.
- Manage and maintain business analysis deliverables in accordance with established governance, standards and project methodology.
- Support the planning, prioritisation and delivery of business analysis activities in line with project milestones, implementation phases and delivery timelines.
- Ensure requirements are reviewed, validated, approved and baselined in line with governance processes.
- Track requirement changes, open points, assumptions, dependencies and key decisions throughout the project lifecycle.
- Support creation and maintenance of functional documentation required for implementation, testing, readiness and go-live activities.
- Work with implementation, product, technology and testing teams to ensure requirements are understood and translated into solution design and delivery outputs.
- Support testing activities by reviewing test scenarios, validating coverage against requirements and assisting with defect analysis, functional clarifications and issue resolution.
- Support user acceptance testing, operational readiness assessments and go-live preparation from a functional and business process perspective.
- Participate in governance meetings, status reviews, workshops and working sessions to provide updates on analysis progress, requirement status, key decisions and unresolved issues.
- Escalate risks, issues, requirement gaps or delivery concerns to appropriate stakeholders in a timely and structured manner.
- Maintain clear and consistent communication with clients, internal teams and third parties on requirements, impacts, decisions and functional changes.
- Support implementation events and critical project milestones by providing functional expertise and analysis support where required.
- Confirm that business and functional requirements have been delivered, validated and transitioned into implementation, testing, warranty and BAU support processes.
- Support completion of final documentation and ensure approved requirements, decisions and analysis artefacts are archived appropriately.
- Assist with reviewing implementation outcomes, requirement coverage, defects and lessons learned to identify opportunities for improvement.
- Track outstanding functional queries, requirement gaps and follow-up actions through closure or transition into warranty and BAU support processes.
- Contribute to post-implementation reviews and lessons-learned activities where applicable.
- Subject Matter Expert or Business Analyst experience in one or more of the following areas: regulatory, compliance, payment schemes, card processing, customer correspondence, fulfillment, collections, risk/fraud, disputes, chargebacks, retrievals, testing, consumer finance, credit cards, loans, debit cards and retail cards.
- Experience in card and/or payment processing environments.
- Business Analysis certification or equivalent professional training.
- Experience in issuing, card-processing or broader consumer finance environments.
- Experience supporting migrations from legacy platforms to modern processing platforms.
- Experience working on multi-country programmes and complex client delivery initiatives.
- Exposure to regulatory, operational or processing change initiatives within issuing environments.
About the company
Fiserv provides financial technology and services to banks, credit unions, merchants, and other financial firms, with offerings across Payments and Industry Products and Financial Institution Services. Its products work by delivering software licensing, transaction processing, and professional services that enable account processing, merchant acquiring, POS technology, core banking, and digital payment networks through integrated solutions that connect banking, payments rails, and commerce. The company differentiates itself by acting as a single supplier of an end-to-end technology stack, enabling cross-sell opportunities and growth through acquisitions. Its goal is to help financial institutions and merchants run payments and banking operations efficiently at scale and to expand market reach with a comprehensive suite of integrated technologies and services.
Company Size
10,001+
Company Stage
IPO
Headquarters
Milwaukee, Wisconsin
Founded
1984
Get referred to Fiserv
See people who can refer or advise you
Simplify's Take
What believers are saying
- October 1, 2026, Fiserv launched its digital asset platform with 90-plus institutions.
- October 1, 2026, Trulioo collaboration strengthens global onboarding and underwriting for Fiserv clients.
- Epic’s September 2026 Savvy announcement tied Fiserv to native MyChart patient payments.
What critics are saying
- Jana Partners demanded $1.25 billion cuts on September 28, 2026, exposing execution weakness.
- Fiserv cut 216 New Jersey jobs in 2026, signaling restructuring stress and integration fatigue.
- Securities litigation, SEC probes, and Jana breakup pressure attack Fiserv's valuation and independence.
What makes Fiserv unique
- Fiserv’s Clover and core banking stack bundle merchant acquiring, processing, and software.
- October 1, 2026, Roughrider Coin ran through Commercial Center, bank-grade stablecoin plumbing.
- Queensland Country Bank chose Fiserv core banking and card management on September 2026.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Performance Bonus
Company Equity
Growth & Insights and Company News
6 month growth
3%1 year growth
3%2 year growth
3%NovelVox achieves Five9 Select ISV Partner status to accelerate CX transformation in banking, credit unions, and healthcare. Oct 07, 2026, 09:00 ET Industry-ready integrations with Jack Henry, Fiserv, FIS, Corelation KeyStone, Oracle Health, and other core platforms help Five9 customers connect agent and AI-powered customer experiences with critical systems of record ROSWELL, Ga., Oct. 7, 2026 /PRNewswire/ - NovelVox, the execution layer for AI and unified agent experiences in regulated industries, today announced that it has achieved Select ISV Partner status with Five9 (NASDAQ: FIVN), provider of the Intelligent CX Platform. The elevated designation builds on NovelVox's existing Accreditation as a Five9 ISV partner and establishes a formal reseller relationship between the two companies, enabling a direct offer of NovelVox's Agent Accelerator solutions for banking, credit unions, and healthcare verticals, along with its Contact Center Integration Platform (CCIP), to joint customers. The milestone gives Five9 customers a streamlined, validated path to connect the Five9 Intelligent CX Platform with the core systems and workflows that power their industry operations. For Five9 customers, NovelVox brings ready integrations with platforms, including Jack Henry, Fiserv, FIS, Corelation KeyStone, and Oracle Health. These integrations make it easier to connect the contact center with systems of record and accelerate the deployment of industry-specific customer service, sales, and self-service workflows. For agents, NovelVox Agent Accelerator connects the Five9 experience directly into core systems of record, bringing customer, member, patient, and interaction context into a single view. Instead of switching between multiple applications to find information or complete routine actions, agents can execute workflows directly from a single view, improving productivity and creating more seamless customer interactions. NovelVox CCIP extends that same connectivity beyond the agent desktop into IVR, AI, and self-service experiences. Rather than simply answering questions, organizations can enable governed actions such as retrieving information, validating customer details, supporting transactions, and completing service workflows. The result is greater continuity across the customer journey. When an interaction moves from self-service to a live agent, the captured context moves with it, so customers don't repeat themselves and agents start with a clearer picture of what's already happened. "The next phase of customer experience is not simply about adding AI to the contact center - it is about connecting both AI and human interactions with the systems where customer work actually gets done," said Amit Gandhi, CEO of NovelVox. "Together, Five9 and NovelVox can help banking, credit union, and healthcare organizations bring that execution layer into their customer journeys. With industry-ready integrations and unified workflows, organizations can move faster while delivering more connected experiences across both agents and self-service." "Five9 gives banking, credit union, and healthcare organizations an AI-powered platform built for the contact center, and NovelVox brings the industry-ready integrations that connect it to the core systems where customer work actually happens," said Meg Higgins, SVP of Business Development at Five9. "That combination is especially powerful for regulated industries, where NovelVox's integrations with core banking and healthcare systems help agents resolve requests faster, reduce compliance risk, and give customers a more connected experience across both live and self-service channels." About NovelVox NovelVox is the execution layer for AI and unified agent experiences, helping enterprises connect customer interactions with the systems, workflows, and actions required to complete them. With more than 17 years of experience, 250+ customers, and 1,000+ installations, NovelVox supports organizations across healthcare, financial services, insurance, automotive, and other workflow-intensive industries through solutions designed to improve agent productivity, enable governed AI execution, and deliver connected customer experiences. SOURCE NovelVox
Navigant foundation raises $95K at inaugural charity golf tournament. 10/05/2026 SMITHFIELD - The Navigant Credit Union Charitable Foundation raised more than $95,000 at its inaugural charity golf tournament, the foundation announced Sept. 30. The funds raised through the tournament will support Rhode Island programs and organizations focused on social services, public health, safety and well-being, education and financial literacy, according to the foundation. The Surest health plan came from a group of innovators wondering: What if health care... The Driving Home Hope Charity Golf Tournament was held at Warwick Country Club on Sept. 14 and presented by Mastercard and Fiserv. The event brought together golfers, sponsors, volunteers and other community supporters. "The success of our inaugural Driving Home Hope Charity Golf Tournament is a testament to the extraordinary generosity of our sponsors, golfers, volunteers, business partners, and community," Kathleen C. Orovitz, CEO and president of Navigant Credit Union and chairperson of the Navigant Credit Union Charitable Foundation, said in a statement. - Advertisement - Orovitz said the more than $95,000 raised exceeded expectations for the first-year event and will support Rhode Island families and nonprofit organizations. The foundation said the tournament is intended to become an annual opportunity for Navigant Credit Union business partners and community supporters to raise money for Rhode Island communities and families. Matthew McNulty is a PBN staff writer. He can be reached at [email protected] or on X at @MattMcNultyNYC.
Solana generates $365M Q3 revenue, leads crypto app earnings. 2026-10-04 06:14:56 Key takeaways. * Solana generated $365 million in Q3 app revenue, marking its tenth consecutive quarter leading crypto ecosystem earnings. * Solana's Q3 revenue increased 42.6% quarter-over-quarter with 1.2 million tokenized-equity holders at all-time high. * Fiserv integrated Solana's digital asset platform with over 90 banks and credit unions for Roughrider Coin transfers. Solana generated $365 million in app revenue during Q3, marking a 42.6% increase quarter-over-quarter. This week, the blockchain platform announced its tenth consecutive quarter leading app revenue in the crypto ecosystem. The milestone coincides with Fiserv's launch of a digital asset platform on Solana, integrating with over 90 banks and credit unions to facilitate Roughrider Coin transfers. The revenue growth reflects increased institutional adoption and expanding on-chain activity across decentralized applications. Solana's performance positions the platform as a significant infrastructure layer within the evolving digital asset landscape, bridging traditional finance and blockchain technology. Solana achieves $365 million Q3 app revenue. Solana recorded $365 million in app revenue for Q3, representing a 42.6% quarter-over-quarter increase. The platform has led app revenue for ten consecutive quarters. The Q3 figure demonstrates sustained growth in user adoption and transaction volume across decentralized applications built on the Solana blockchain. The revenue milestone reflects the platform's expanding role in hosting financial and non-financial applications within the crypto ecosystem. On-Chain trading volume surpasses traditional exchange activity. A drone defense company recorded on-chain trading volume on Solana that exceeded its home exchange volume, according to a tweet from @solana. Roughrider Coin's on-chain activity surpassed Nasdaq volume for the asset. The trading activity indicates strong decentralized exchange usage and liquidity on the Solana network. The volume comparison highlights the platform's capacity to support significant trading activity outside traditional centralized venues. Fiserv integrates Solana platform across 90+ financial institutions. Fiserv launched a digital asset platform on Solana, integrating with over 90 banks and credit unions. The platform facilitates Roughrider Coin transfers across participating financial institutions. The integration expands Solana's reach into traditional banking infrastructure, enabling regulated financial entities to access blockchain-based asset transfers. The collaboration enhances liquidity and accessibility for users within the Fiserv network. Tokenized-Equity holders reach 1.2 million all-time high. Solana's tokenized-equity holders reached an all-time high of 1.2 million. The milestone reflects growing user participation in tokenized asset products on the platform. The holder count indicates expanding engagement with digital securities and equity-linked instruments built on Solana's blockchain infrastructure. Faq. What revenue did Solana generate in Q3? Solana generated $365 million in app revenue during Q3, marking a 42.6% increase quarter-over-quarter. The platform has led app revenue for ten consecutive quarters. How many financial institutions integrated Fiserv's Solana platform? Fiserv integrated its digital asset platform on Solana with over 90 banks and credit unions. The platform facilitates Roughrider Coin transfers across participating institutions. How many tokenized-equity holders does Solana have? Solana's tokenized-equity holders reached an all-time high of 1.2 million, reflecting growing user participation in tokenized asset products on the platform. Disclaimer: The information on this page may come from third-party sources and is for reference only. It does not represent the views or opinions of Gate and does not constitute any financial, investment, or legal advice. Virtual asset trading involves high risk. Please do not rely solely on the information on this page when making decisions. For details, see the Disclaimer.
Tipperary man honoured for lifetime of engineering and public service. Published 3rd Oct 2026, 20:00 BST Pat McGrath recognised for helping transform Irish engineering firm into an international business. Former PM Group Chief Executive Pat McGrath has received the Outstanding Recognition Award from County Tipperary Chamber. The award, sponsored by Fiserv, was presented at the County Tipperary Chamber Business Awards in Hotel Minella, Clonmel. Raised on Cashel Road in Clonmel, Pat attended Ss Peter and Paul's primary school and the CBS High School before receiving a scholarship to study engineering at University College Dublin. He joined PM Group in 1976 after returning to Ireland to work on the Kinsale Head gas field project. During a career of approximately 40 years with PM Group, he held a series of senior leadership positions and served as chief executive from 2000 to 2011. Under his leadership, PM Group expanded its international reach and developed from a business focused predominantly on Ireland and the UK into a global engineering, architecture and project management organisation. Pat also became the first chairperson of the Health Information and Quality Authority. He led HIQA through its establishment and served as chair for more than eight years. His contribution to Tipperary includes his involvement in the development of the Questum business centre in Clonmel and his work to strengthen collaboration between the local authority and third level education. John O'Shaughnessy, President of County Tipperary Chamber, said: "Pat McGrath's career demonstrates the impact one person can have on a business, an industry and a community. "He helped take an Irish engineering company onto the international stage, but he never lost his connection with Tipperary or his willingness to give something back. "His contribution extends beyond commercial success. It includes public service, education, regional development and the support he has given to other leaders and organisations throughout his career". Michelle Aylward, Chief Executive of County Tipperary Chamber, said: "The Outstanding Recognition Award is not about one achievement or one year. It recognises a lifetime of influence. "Pat has helped build businesses, institutions and partnerships that will continue to benefit people long into the future. County Tipperary Chamber is proud to recognise that contribution". Pat McGrath said, "As a proud native of Clonmel, I am absolutely delighted to receive this prestigious award from County Tipperary Chamber in my hometown. It's a tribute not just to my working career but also to the support and sacrifices that my family, and particularly my wife Terri, have made down through the decades to allow me to achieve what I have done". More Stories
Fiserv puts stablecoin banking platform live with North Dakota Roughrider Coin. October 2, 2026 - By NewsBTC - Original Fiserv launches a stablecoin banking platform with North Dakota's Roughrider Coin, enhancing integration of digital assets into traditional banking. Confidence: 80% Horizon: medium-term Key numbers. * 1 (the first stablecoin use case) * Dollar-backed (Roughrider Coin's backing) * October 1, 2026 (launch date) Market drivers (micro). * Integration of stablecoins into traditional banking systems * Increased efficiency in interbank transactions * Growing interest from banks in digital asset infrastructure Context (macro). * Shift towards digital assets in the financial sector * Regulatory considerations for stablecoin adoption Who wins / who loses. * Winners: Financial institutions adopting the stablecoin platform. * Losers: Traditional payment methods that may be displaced by digital assets. Scenarios. Base The stablecoin platform will gain traction among financial institutions, leading to broader adoption of digital assets in banking. Alt Regulatory hurdles could slow down the adoption of stablecoins in traditional banking systems. What to Watch next. * Monitor the adoption rate of the Roughrider Coin among banks. * Watch for regulatory developments affecting stablecoins. * Observe how other financial institutions respond to Fiserv's launch. Full analysis. Fiserv launches stablecoin banking platform with North Dakota Roughrider Coin. On October 1, 2026, Fiserv announced that its digital-asset platform is now live with financial institution clients. The Bank of North Dakota's Roughrider Coin, a dollar-backed stablecoin, is the first use case, representing a significant advancement in the integration of stablecoins into traditional banking systems. Overview of the Roughrider Coin. The Roughrider Coin is designed to improve money movement across North Dakota's interbank network. It is issued by Versabank, with Fireblocks providing secure digital-asset and tokenization infrastructure. Transactions are processed on the Solana blockchain, which is known for its high throughput and efficiency. Importance of the launch. This launch is more than just another stablecoin introduction; it signifies a shift towards integrating stablecoins into the core banking systems used by conventional financial institutions. Fiserv's established presence in traditional banking gives it an advantage in distributing this technology to banks that already rely on its software. Benefits of stablecoin adoption. Stablecoins are becoming increasingly relevant as they enhance back-end banking processes without requiring customers to engage in crypto trading. Banks are interested in settlement speed, liquidity, and compliance, making stablecoins an attractive option for improving these areas. Future implications. If Fiserv can replicate this model with more institutions, it could transform stablecoin support from a niche integration into a widely adopted feature across the banking sector. This would represent a significant milestone in the adoption of digital assets within traditional finance. In conclusion, Fiserv's launch of the Roughrider Coin is a pivotal moment for the stablecoin sector, potentially paving the way for broader acceptance and integration of digital assets in banking.