Asset Servicing Associate

Organization Description

Custody Operations are responsible for front to end processing of 1700+ clients, with $27.8 trillion Assets under Custody across 100 Global markets. This includes from Onboarding, Settlements, Client Service and Asset Servicing.

Job Description

Come join the team that is advancing our Custody Operations - Breaks Management and Oversight for one of the world’s most innovative banks, and “Build your career in Custody Operations that values creativity and excellence”.

Business Overview:  Custody Operations Breaks Management and Oversight

Custody Operations are responsible for front to end processing of 1700+ clients, with $27.8 trillion Assets under Custody across 100 Global markets. This includes from Onboarding, Settlements, Client Service and Asset Servicing.

This role requires a wide range of strengths and capabilities, including:

• Strong Custody background within Operations / Program Management / Risk & Control

• Strong People management skills & Communication skills

• Excellent understanding of program management standards and methods
• Experience working with high-performing teams in project execution
• Strong understanding of stakeholder management, management, risk management and operations
• Ability to create and maintain relationships with a wide range of stakeholders throughout the firm

Key Responsibilities  

• Ensure all accounts across custody are known and certified periodically to ensure consistency in reporting
• Investigation and resolution of complex issues and enquiries related to Nostro and internal breaks with timely issue identification and escalation with proposed remediation
• Regulatory oversight, reporting and escalation of Operations functions to other jurisdictions / Legal entities

• Identify, drive and implement process improvements across Custody Operations in terms of break resolution. Collaborating with Operations, Product, Change Management and Tech to identify tech solutions (Auto-match / build enhancement etc.)

• Program Management, Stake holder Management and Presentations (Creating and delivering)
• Ensure clear well documented communication between internal teams ensuring SOPS and SLA’s are frequently reviewed and updated ensuring consistency

• Conducting spot checks to ensure effectiveness and consistency on the existing controls and breaks management on a periodic basis. Ongoing review of key themes / reasons creating breaks to ensure controls are regularly reviewed, implemented and followed

• Provide effective team communication through regular one-to-ones and team meetings providing information on changes impacting the team this includes but is not limited to market changes, functional moves and procedural / service changes.

Key Competencies required for the role: 

• Successful performance in a risk based environment with a proven track record of risk reduction
• Results based experience demonstrating strategic and analytical thinking.
• Track record of working in a changing environment with the experience of learning, documenting and implementing new processes efficiently.
• Demonstrated experience of multi-tasking and effective time management with attention to detail in a fast paced environment.
• Proven team management and leadership skills
• Experience of communicating both oral and written to management, clients and colleagues
• Must have advanced Microsoft Office skills: Excel, Word and PowerPoint
• Expertise on SOTF (Skills of the future) e.g. Tableau, Alteryx, AI, ML, etc.

 Desirables: 

• Relevant degree education preferred, however, non-degree candidates with a proven track record in a similar role will be considered.
• Financial Services background would be preferred, ideally within a Custody or Investment Bank environment.
• Experience of Managing global teams preferably within Custody Operations with experience in Trades, Settlements, Lending, Asset Servicing, Middle Office etc.
• Proficient in Microsoft Office & Project Management skills