Senior Program Manager - Multiple Teams

Description

Amazon's Last Mile In-Life Services team is looking for a Senior Program Manager, Retrofit Strategy & Execution to own the end-to-end operational execution of large-scale vehicle retrofit campaigns across North America. This role is the hands-on execution engine for retrofit programs ranging from $10M–$50M, turning approved plans into completed installations across hundreds of delivery stations with zero disruption to daily delivery operations. It will also own strategic projects to improve customer experience on both Retrofits and Tires.

You will manage the full installation lifecycle — from VIN identification and parts logistics through on-site night-shift installations, vendor coordination, completion reporting, invoice validation, and campaign closeout. You will work across fleet systems, coordinate with Delivery Service Partners (DSPs), Regional Fleet Managers (RFMs), and multiple installation vendors to keep campaigns on schedule, on budget, and at quality. This is an operationally intensive role that requires comfort with ambiguity, strong vendor management instincts, and the ability to drive execution at scale in a fast-moving logistics environment.

Travel: Up to 25% (delivery station site visits, vendor oversight, pilot installations)


Key job responsibilities
• Own the live installation schedule across vendors, delivery stations, and regions — adjusting in real time for VIN availability, vendor capacity, and site constraints while ensuring zero disruption to daytime delivery operations
• Manage daily VIN tracking and reconciliation across branded fleet and Last Mile Rental systems; own parts receiving, site storage, and vehicle availability at delivery stations
• Coordinate multi-vendor installation operations including scheduling, on-site field oversight, completion reporting, and go-back/rework resolution
• Validate vendor invoices against confirmed completion data; track labor and material costs against $10M–$50M campaign budgets
• Manage daily DS/DSP communication across multiple channels to confirm vehicle availability and resolve scheduling conflicts
• Build network rollout plans — quantities, locations, and sequencing — and own PO submissions, workback plans, and procurement alignment
• Drive campaign closeout including inventory reconciliation, maintenance and repair handoff, warranty documentation, and lessons learned
• Provide weekly dashboard updates on completion status, cost performance, and quality metrics to leadership

A day in the life
This role will interact with DSPs, RFMs, product owners, and vendors nearly daily to ensure success, control cost and quality.

Basic Qualifications

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of general AI tools
- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.