Black Box

End-to-end digital infrastructure and IT services

Infrastructure Technician 3

Equipment Field ServiceConfirmed live in the last 24 hours

Full-timeChandler, AZ, USANo salary listed

About the Job

Requirements

At least 6 years of combined experience in a Site Support Technician and/or Infrastructure Technician role, or similar experience.
Superior communication skills.
CNET CNCI certification.
BICSI Installer (INST1) certification.
BICSI Installer 2 copper/fiber (INSTC/INSTF) certification.
BICSI Technician (TECH) certification.
Manufacturer certifications.
Valid driver's license.
Ability to install, terminate, and test low-voltage cables, including twisted-pair cable, coax, power-limited tray cable, stranded and solid-conductor low-voltage cable, and fiber-optic cable.
Ability to install cable pathways and conveyances, such as ladders, trays, and support systems.
Ability to communicate well and represent Black Box in client meetings and interactions.
Advanced knowledge of terminology related to installation and service of cabling infrastructure for telecommunications, data, security, and wireless systems.
Advanced knowledge of industry standards, including BICSI, ANSI, EIA/TIA, and local and National Electric Code.
Advanced knowledge of publications concerning standard cabling practices for telecommunications, data, security, and wireless systems, engineering, and federal, state, and local safety standards.
Mechanical aptitude and ability to read blueprints and architectural, mechanical, and electrical documents.
Knowledge of through-wall penetration systems.
Ability to carry up to 30 pounds and lift up to 50 pounds.
Ability to climb ladders and work at heights.
Familiarity with PCs, including creating and deleting files and using Outlook and Excel.
Associate degree or certification in a technology services/technical discipline, or equivalent work experience.

Responsibilities

Provide team leadership and assist Operations Managers as needed with employee assessments, feedback, and local requirements.
Complete physical installation and removal of structured cabling components, cabinets, pathway systems such as cable tray, equipment, racks, and related communications infrastructure materials.
Lead the team in installing and servicing low-voltage category cabling, fiber-optic cabling, communications cabling, communication equipment, and related low-voltage systems, including Category 3, Category 5, Enhanced Category 5, Category 6, and Fiber Optic Structured Cable Distribution Systems.
Represent Black Box in client meetings, provide consistent updates on work progress, and ensure client expectations are met.
Participate in internal planning to optimize project completion within established guidelines.
Assist with material control to ensure technicians have the materials needed to complete their work.
Ensure Black Box quality and safety guidelines are followed.
Assist the project manager with statement-of-work and scope management for projects and service requests.
Communicate and report daily completed activities for run books and project task logs, and assess whether tasks are completed within the allotted time.
Evaluate, diagnose, and troubleshoot cabling infrastructure systems and perform repairs as necessary.
Perform site surveys and document findings for submission to sales engineering regarding requirements and needs.
Execute project milestones and test plans.
Complete project closeout deliverable packages, including test results, as-builts, pictures, and quality audits.
Travel to client sites as needed to complete assigned work and transport tools, equipment, supplies, and other items required at client sites.

Desired Qualifications

Experience in project management is a plus.

Essential Functions:

Provide team leadership and assist Operations Managers as needed with employee assessments, feedback, and local requirements.
Complete physical installations and removal of structured cabling components, cabinets, pathway systems (cable tray), move equipment, racks, and related communications infrastructure materials.
Lead team to perform installation and service of low voltage category cabling, fiber optic cabling, communications cabling, communication equipment and other various low voltage related systems such as Category 3, Category 5, Enhanced Category 5, Category 6 and Fiber Optic Structured Cable Distribution Systems.
Represent Black Box in client meetings to ensure that all parties are consistently updated on work progress and client expectations are being met.
Engage in internal planning to optimize Black Box’s ability to complete the project within established guidelines.
Assist with material control to make sure that technicians have all materials needed to complete their work.
Ensure Black Box quality and safety guidelines are being followed.
Assist PM with SOW and scope management on project and service requests.
Communication and reporting of daily activity completed for run books and project task logs, and assessment of completing task in the time allotted for completion.
Evaluate, diagnose, troubleshoot cabling infrastructure systems and perform repairs as necessary.
Perform site survey, document findings for submittal to sales engineering regarding requirements and needs.
Execute project milestones and test plans.
Complete project closeout deliverable packages, Test Results, As-Built, Pictures, and Quality Audits.
Travel to client sites as needed to complete assigned work and transport a variety of items (e.g. tools, equipment, supplies, etc.) for the purpose of ensuring the availability of materials required at client site.

Education Requirements:

Associate degree or Certification in a technology services/technical discipline, or equivalent work experience.

Experience Requirements:

6+ years of combined experience in a Site Support Technician and/or Infrastructure Technician role (or similar experience)
Experience in Project Management is a plus
Superior communications skills

Other Qualifications, Skills & Certifications:

CNET CNCI
BICSI Installer (INST1)
BICSI Installer 2 copper/fiber (INSTC/INSTF)
BICSI Technician (TECH)
Manufacturer certifications
Valid driver’s license
Proven ability to install, terminate & test low voltage cables to include twisted pair cable, coax, power limited tray cable, stranded & solid conductor low voltage cable and fiber optic cable..
Ability to install cable pathways, conveyances (e.g. ladder, trays, support systems)
Ability to communicate well and represent Black Box in client meetings and interactions
Advanced knowledge of terminology pertaining to installation & service of cabling infrastructure for telecom, data, security, and wireless systems.
Advanced knowledge of industry standards including BICSI, ANSI, EIA/TIA, and local and National Electric Code.
Advanced knowledge of publications pertaining to standard cabling for telecom, data, security & wireless systems practices, engineering & Federal, State & local safety standards.
Mechanical aptitude with the ability to read blueprints, architectural, mechanical, and electrical documents.
Knowledge of through-wall penetration systems
Ability to carry up to 30 lbs. and lift up to 50 lbs.
Ability to climb ladders and work from heights

Competencies

Analytical Thinking
Business Oriented
Communication & Interpersonal Skills
Decisiveness
Drive for Results
Planning and Organizing
Problem Solving
Adaptability
Collaboration
Flexibility
Professionalism
Quality
Reliability
Technical Expertise
Accountability
Attention to Detail
Crisis Management
Customer Focus
Fostering Teamwork
Initiative
Safety and Risk Management
Familiarity with PC's. Be able to create and delete files and know their way around a PC; Outlook, Excel

About the Company

Black Box

End-to-end digital infrastructure and IT services

Black Box provides digital infrastructure solutions for large enterprises and public-sector clients, designing, integrating, and managing IT environments. It offers services and products across networking, data centers, cybersecurity, unified communications, and digital workplace, along with consulting, project management, and managed services to design, deploy, and operate systems. The company differentiates itself as a vendor-agnostic integrator with a global delivery footprint, offering end-to-end capabilities from initial design to ongoing support. Its goal is to help organizations build scalable, reliable digital infrastructure across distributed locations to support modern operations.

Company size: Not listed
Company stage: IPO
Headquarters: Plano, TX
Founded: 1976

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