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Full-Time

Enterprise Customer Success Manager

Confirmed live in the last 24 hours

Too Good To Go

Too Good To Go

1,001-5,000 employees

App connecting users with surplus food

Food & Agriculture
Hardware
Industrial & Manufacturing
Energy
Social Impact
Consumer Goods

Compensation Overview

$70k - $95kAnnually

+ OTE $85000 - $115000

Senior, Expert

Chicago, IL, USA

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Marketing
Data Analysis
Requirements
  • Previous experience in sales, customer success, business development, or account management - specifically selling into VP+. Industry experience that translates well include: food, hospitality, media and technology.
  • Strong accountability and demonstrated ability to effectively manage and meet key performance indicators (KPIs)
  • Master communicator, you know when to speak, you know how to listen, and you know how to engage a whole room and keep their attention.
  • Strong commercial acumen and appropriate assertiveness to drive deals forward.
  • Proactive, solution-focused mindset with a strong emphasis on growth and curiosity.
  • Polished, detail-oriented professional with a humble and collaborative attitude.
  • Data analysis skills with raw data to create performance reports and projections to identify and understand trends, opportunities and issues.
  • Enthusiasm for sustainability, food waste reduction, and environmental issues.
  • Experience with value-based selling and/or MEDDICC methodology (preferred).
  • Bachelor's degree in business, marketing, or a related field (preferred).
Responsibilities
  • Drive Customer Success: Own the health and success of your customers from launch through expansion, with a focus on optimizing meals saved.
  • Analyze and Manage Risks: Analyze store data to forecast meal savings accurately. Identify, communicate, and manage store risks proactively throughout the year, and lead in developing resolution strategies.
  • Provide Consultative Support: Offer expert recommendations on food-saving practices and suggest additional business units to key accounts.
  • Lead Client Meetings: Regularly lead and present at client meetings, both in-person and via video conference, to ensure alignment and progress.
  • Onboard and Train: Oversee the execution of client programs, ensuring they are implemented effectively and deliver the expected value. Train new stores, collaborating with both store-level contacts and senior stakeholders to ensure a smooth process.
  • Manage Portfolio Autonomously: Take ownership of your portfolio, maintaining strong relationships and meeting business KPIs independently.
  • Map Organizational Hierarchy: Develop and maintain an account stakeholder matrix by mapping the account’s organizational hierarchy.
  • Enhance Team Scalability: Contribute to the scalability of the key account team through effective documentation and process optimization.
  • Advocacy and Impact: Act as the voice of the client within Too Good To Go, advocating for their needs and contributing to our mission of reducing food waste through successful partnerships.

Too Good To Go is an app that connects users with partner stores to rescue unsold food, helping to combat food waste. The app allows users to explore local stores and restaurants to save surprise bags of surplus food at a discounted price, contributing to environmental and social impact.

Company Stage

Seed

Total Funding

$37.9M

Headquarters

Copenhagen, Denmark

Founded

2016

Growth & Insights
Headcount

6 month growth

7%

1 year growth

15%

2 year growth

24%
Simplify Jobs

Simplify's Take

What believers are saying

  • Collaborations with prominent retailers like Whole Foods Market can significantly enhance Too Good To Go's market presence and credibility.
  • The use of AI to optimize food management can lead to improved profit margins for partner grocers, making the platform more attractive to new partners.
  • Expansion into new markets, such as Miami, Tampa, and Orlando, indicates strong growth potential and the ability to adapt to different local food scenes.

What critics are saying

  • The competitive landscape in the food waste reduction sector is intensifying, with other startups and established companies entering the market.
  • Economic downturns or inflation could impact consumer spending on non-essential services, potentially reducing the demand for surplus food apps.

What makes Too Good To Go unique

  • Too Good To Go's unique model of selling 'Surprise Bags' of surplus food directly addresses food waste, setting it apart from traditional grocery and food delivery services.
  • Their strategic partnerships with major retailers like Whole Foods Market and leveraging AI for food management provide a competitive edge in sustainability and operational efficiency.
  • The company's global reach, with 85 million registered users and 150,000 active partners in 17 countries, demonstrates its scalability and widespread impact.