Full-Time

Enterprise Customer Success Manager

Posted on 9/20/2024

Too Good To Go

Too Good To Go

1,001-5,000 employees

Mobile app for purchasing surplus food

Food & Agriculture
Consumer Software

Compensation Overview

$70k - $90kAnnually

Senior

Chicago, IL, USA

Hybrid working from our great offices in Chicago and at home.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Marketing
Data Analysis
Requirements
  • Previous experience in sales, customer success, business development, or account management - specifically selling into VP+. Industry experience that translates well include: food, hospitality, media and technology.
  • Strong accountability and demonstrated ability to effectively manage and meet key performance indicators (KPIs)
  • Master communicator, you know when to speak, you know how to listen, and you know how to engage a whole room and keep their attention.
  • Strong commercial acumen and appropriate assertiveness to drive deals forward.
  • Proactive, solution-focused mindset with a strong emphasis on growth and curiosity.
  • Polished, detail-oriented professional with a humble and collaborative attitude.
  • Data analysis skills with raw data to create performance reports and projections to identify and understand trends, opportunities and issues.
  • Enthusiasm for sustainability, food waste reduction, and environmental issues.
  • Experience with value-based selling and/or MEDDICC methodology (preferred).
  • Bachelor's degree in business, marketing, or a related field (preferred).
Responsibilities
  • Drive Customer Success: Own the health and success of your customers from launch through expansion, with a focus on optimizing meals saved.
  • Analyze and Manage Risks: Analyze store data to forecast meal savings accurately. Identify, communicate, and manage store risks proactively throughout the year, and lead in developing resolution strategies.
  • Provide Consultative Support: Offer expert recommendations on food-saving practices and suggest additional business units to key accounts.
  • Lead Client Meetings: Regularly lead and present at client meetings, both in-person and via video conference, to ensure alignment and progress.
  • Onboard and Train: Oversee the execution of client programs, ensuring they are implemented effectively and deliver the expected value. Train new stores, collaborating with both store-level contacts and senior stakeholders to ensure a smooth process.
  • Manage Portfolio Autonomously: Take ownership of your portfolio, maintaining strong relationships and meeting business KPIs independently.
  • Map Organizational Hierarchy: Develop and maintain an account stakeholder matrix by mapping the account’s organizational hierarchy.
  • Enhance Team Scalability: Contribute to the scalability of the key account team through effective documentation and process optimization.
  • Advocacy and Impact: Act as the voice of the client within Too Good To Go, advocating for their needs and contributing to our mission of reducing food waste through successful partnerships.

Too Good To Go focuses on reducing food waste by connecting consumers with local stores and restaurants through a mobile app. The app allows users to purchase surplus food at discounted prices, making it an affordable option for meals while helping businesses minimize waste and generate revenue from unsold inventory. The company operates on a commission-based model, earning a fee for each transaction made through its platform. This not only benefits consumers by providing cheaper food options but also helps businesses attract new customers and improve their visibility. With a global presence, Too Good To Go aims to create a positive environmental impact by addressing food waste while offering economic advantages to both consumers and businesses.

Company Stage

N/A

Total Funding

$73.2M

Headquarters

Copenhagen, Denmark

Founded

2016

Growth & Insights
Headcount

6 month growth

1%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Collaborations with Whole Foods expand its reach in the U.S. market.
  • AI solutions enhance operational efficiency and profitability.
  • Growing consumer interest in sustainability boosts demand for its services.

What critics are saying

  • Increased competition from startups like SIRPLUS entering the market.
  • Economic pressures may lead consumers to prioritize cheaper alternatives.
  • Potential burnout in the startup environment could impact productivity.

What makes Too Good To Go unique

  • Too Good To Go partners with major retailers like Whole Foods Market.
  • The app offers a unique commission-based model benefiting both consumers and businesses.
  • It leverages AI to optimize food management and reduce waste.

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Benefits

Health Insurance

Hybrid Work Options

Paid Vacation

Unlimited Paid Time Off

INACTIVE