Senior Customer Engineer - Customer Engineer, AI Business Solutions

Overview

WHO WE ARE:

Beyondsoft is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move your business forward.Our global head office is based in Singapore, and our team is made up of a diversely talented team of experts who thrive on innovation and pushing the bounds of technology to solve our customers’ most pressing challenges.When it comes time to deliver, we set our sights on that sweet spot where brilliance, emerging technologies, best practices, and accountability converge. We have a global presence spanning four continents (North America, South America, Europe, and Asia). Our global network of talent and customer-centric engagement model enables us to provide top-quality services on an unprecedented scale.

WHAT WE’RE ABOUT:

We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.

Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/.

ADDITIONAL REQUIREMENT FOR REMOTE POSITIONS:

For remote positions, all candidates must complete a video screen with our corporate recruiting team.

Responsibilities

POSITION SUMMARY:

We are seeking an experienced Senior Customer Engineer (CE) – AI Business Solutions to support enterprise customers in Tokyo, Japan. This role requires deep technical expertise across Microsoft 365, identity and access management, endpoint security, information protection, and cloud security technologies.

The ideal candidate will have 10–15 years of relevant IT experience, strong troubleshooting and problem-solving capabilities, and the ability to work effectively with enterprise customers and technical stakeholders in both Japanese and English.

WHAT YOU WILL BE DOING:

Microsoft 365 Administration & Governance

• Administer, configure, and support Microsoft 365 enterprise environments.

• Implement governance policies, security controls, and administrative best practices.

• Troubleshoot complex Microsoft 365 service and configuration issues.

Exchange Online & Collaboration Services

• Manage Exchange Online administration, governance, and protection.

• Support enterprise email security, access controls, and messaging policies.

• Investigate and resolve complex Exchange Online service issues.

Identity & Access Management

• Administer Active Directory and Microsoft Entra ID environments.

• Support identity governance, identity protection, and access management.

• Configure and troubleshoot Microsoft Entra ID Governance, ID Protection, and Verified ID capabilities.

Endpoint Management & Security

• Support Windows 11 and Windows client environments.

• Implement and maintain endpoint security configurations.

• Troubleshoot endpoint-related issues using Microsoft Defender for Endpoint.

Information Protection & Cloud Security

• Implement and support Microsoft Purview Information Protection solutions.

• Assist customers with information security, data protection, and governance requirements.

• Support Microsoft Defender for Cloud configurations and security capabilities.

Security Monitoring & Threat Management

• Support security monitoring and incident investigation using Microsoft Sentinel.

• Assist with security event analysis, troubleshooting, and remediation.

• Collaborate with customer security and IT teams to improve security posture.

Customer Engagement & Technical Support

• • Serve as a senior technical resource for enterprise customers.

  • Troubleshoot complex technical issues across Microsoft technologies.

  • Collaborate with internal engineering teams and customer stakeholders to resolve technical challenges.

  • Provide technical recommendations, documentation, and knowledge transfer.

  • Communicate technical findings and solutions effectively in Japanese and English.

Qualifications

MINIMUM QUALIFICATIONS:

• 10–15 years of relevant experience in enterprise IT infrastructure, Microsoft technologies, cloud services, or security engineering.

• Strong hands-on experience administering and supporting Microsoft 365 enterprise environments.

• Expertise in Exchange Online administration, governance, and protection.

• Strong knowledge of Windows 11, Windows client operating systems, and Active Directory.

• Experience with Microsoft Entra ID, including:

  • Identity Governance

  • Identity Protection

  • ID Governance

  • Verified ID

• Experience implementing or supporting Microsoft Purview Information Protection.

• Hands-on experience with Microsoft Defender for Endpoint.

• Knowledge of Microsoft Sentinel for security monitoring and investigation.

• Experience with Microsoft Defender for Cloud.

• Strong technical troubleshooting, analytical, and problem-solving skills.

• Ability to communicate effectively with technical teams and enterprise customers.

• Professional proficiency in Japanese and English.

Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.