Full-Time

Senior Customer Success Manager

Updated on 1/17/2025

ReCharge Payments

ReCharge Payments

201-500 employees

Subscription management platform for ecommerce

Consumer Goods

Senior

London, UK

Hybrid role requiring 2-3 days per week in the London office.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Excel/Numbers/Sheets
Requirements
  • Ability to work at least 2-3 days/week in our London office
  • 3-5 years minimum of experience managing enterprise SaaS accounts in a fast paced technology driven company
  • Experience offering consultative, white glove support to accounts.
  • Experience managing accounts within e-commerce and a passion for the industry
  • Excellent relationship management, communication and negotiating skills
  • A sense of urgency and desire to go above and beyond to provide solutions for our customers
  • Resourcefulness: you'll figure out what needs to be done and find ways to make it happen
  • Desire to make an impact at a high growth company
  • A practical approach to address unexpected issues with out-of-the-box solutions
  • Great oral, written, and interpersonal communication skills and the ability to communicate to both technical and non-technical audiences
  • Highly proficient with MS Excel, CSV
  • Bachelors degree or equivalent experience desired
Responsibilities
  • Take ownership of your portfolio of merchants by developing relationships with all key stakeholders, understanding and supporting them to meet their goals, and providing consultative strategy to aid in their growth
  • Own the renewal of your merchants’ contracts and ensuring your merchants are getting value from the platform and understand that value ahead of their renewals
  • Drive merchant adoption of new Recharge features and functionality to create and further innovate on superior customer experiences
  • Develop a deep understanding of Recharge’s core functionality and newest products to be able to advise merchants on usage, best practices, and guide utilization of applicable unused features
  • Act as an internal advocate for our merchants by collaborating cross-functionally to voice their critical business needs and deliver solutions
  • Act with a sense of urgency to aid in resolution for merchant issues
  • Serve as an escalation point to resolve issues and needs, enabling Recharge usage to be more efficient, faster and seamless
  • Work alongside peers to crowdsource, creatively problem solve and deliver best in class service to our merchants
  • Proactively participate in virtual and in-person meetings with merchants
  • Deliver on-going Business Reviews to portfolio of merchants
  • Have comprehensive knowledge of your portfolio and be able to report on key metrics and updates
Desired Qualifications
  • Bachelors degree or equivalent experience desired

Recharge Payments

Company Stage

Series B

Total Funding

$327.2M

Headquarters

Santa Monica, California

Founded

2014

Growth & Insights
Headcount

6 month growth

3%

1 year growth

4%

2 year growth

3%

Benefits

Competitive compensation

Healthcare

$700/mo remote-life stipend

Unlimited paid time off

Parental leave

Team & company retreats