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OKX

Venture capital for blockchain startups

VIP Relationship Manager - Emerging Markets

Account ManagementConfirmed live in the last 24 hours
Full-timeRemote in South AfricaNo salary listed

About the Job

Requirements

  • At least 5 years of experience in relationship management, private banking, institutional sales, or brokerage; experience in crypto, fintech, or financial services is preferred.
  • A proven track record managing high-value client portfolios with demonstrable revenue impact.
  • Strongly preferred: prior exposure to African markets, Swiss financial services, or Pakistan's fintech or crypto ecosystem.
  • Experience working in or with a crypto exchange, trading firm, or Web3 company is a significant advantage.
  • Ability to build rapport across cultures and communicate effectively.
  • Commercial acumen to identify revenue opportunities and close deals.
  • Deep understanding of crypto products, including spot trading, perpetual futures, options, and staking.
  • Proficiency with CRM tools such as Salesforce, HubSpot, or equivalent, and data-driven reporting.
  • Ability to operate autonomously in a fast-paced environment.
  • Fluency in English is required.

Responsibilities

  • Serve as the dedicated relationship manager for a portfolio of VIP clients with assets under management or trading volume above defined thresholds.
  • Build and maintain trust-based relationships with high-net-worth individuals, family offices, crypto funds, and institutional traders.
  • Conduct regular business reviews and check-ins with top-tier clients to assess satisfaction and identify upsell opportunities.
  • Act as the internal advocate for VIP clients, coordinating with product, compliance, and operations teams to resolve issues promptly.
  • Identify and onboard new VIP clients through referrals, industry events, and regional outreach campaigns.
  • Drive trading volume growth, fee revenue, and product cross-sell across spot, derivatives, earn, over-the-counter, and Web3 products.
  • Develop and execute territory-specific strategies to grow presence across Africa, Switzerland, and Pakistan.
  • Represent the exchange at key conferences, summits, and community events in the assigned region.
  • Stay current on the competitive landscape, regulatory developments, and macro trends affecting crypto adoption in Africa.
  • Gather and relay client feedback to product and strategy teams to influence roadmap decisions.
  • Identify emerging trends in trading behavior and asset preferences among VIP client segments.

Desired Qualifications

  • Proficiency in one or more regional languages is highly preferred: French, Swahili, Arabic, Hausa, Afrikaans, German, Urdu, or Punjabi.

About the Company

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OKX

Venture capital for blockchain startups

OKX Ventures acts as the investment arm of the OKX cryptocurrency exchange, funding and supporting blockchain, DeFi, and Web3 projects. It invests across a wide range of areas—from infrastructure and middleware to applications and games—aiming to strengthen the crypto ecosystem. The firm provides capital and access to OKX’s network of partners and advisors to help portfolio companies grow and succeed. Notable holdings include Polygon, Solana, and Avalanche, reflecting a strategy focused on projects with potential to impact the crypto industry at large. OKX Ventures differentiates itself through its crypto-native perspective, extensive industry network, and active involvement in portfolio development, rather than just providing funding. Its goal is to identify promising projects and help them scale, contributing to a more robust and innovative blockchain ecosystem.

Company size
5,001-10,000
Company stage
Not listed
Total funding
$1.1B
Headquarters
Singapore, Singapore
Founded
2017

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