Information Technology Manager

Job Duties

Under broad direction,

•  Manages the IT requirements for work groups at a major office location or country.
• Responsible for "regional/local" supervision and support.
• Responsible for managing and prioritizing requests for hardware, software, systems access, and user support.
• Responsible for coordinating hardware and software installation and configuration for desktop computers, laptop computers, printers, servers, and networks.
• Reviews IT requirements to deliver the most cost- effective solutions in conformance with IT standards, policies, procedures, and best practices.
• Identifies IT opportunities to improve business or project operations.
• Leads development and implementation of effective strategies for information management and applications usage.
• Develops, reviews, and approves IT estimates.
• Acts as an escalation contact to help resolve IT service delivery and billing issues.
• Supervises others either directly or through subordinate supervisors.
• Coordinates diverse activities within a functional area.
• Interprets and applies directions originating at a higher level.
• Job role has budgetary type of accountabilities or directly impacts a revenue center's viability or its quality of service via personal contributions.
• Job role contributes directly to value creation.

Qualifications

Skills are typically acquired through completion of an undergraduate degree in related technology or business field, or equivalent work experience and 6-8 years or more experience in related IT and business processes which includes experience in IT coordination and management experience.