Senior Compliance Client Service Manager
About the job
- A bachelor's degree is required.
- A minimum of 10 years of relationship or client service management experience is required.
- Demonstrated knowledge of defined contribution financial products and services is required.
- Prior ERISA compliance experience is required.
- Partner with the Relationship Manager or Institutional Consultant to deliver exceptional client service and support day-to-day and complex compliance issues.
- Support clients with plans subject to ERISA compliance, working with internal legal and compliance teams.
- Consult on compliance testing results and corrections.
- Perform cost analysis of benefit formula changes by using census information to calculate the financial exposure of various match formulas.
- Support sales and growth by reviewing prospective clients’ plan documents and recommending plan designs.
- Provide technical support to consultants and institutional clients on plan design, compliance, and due diligence for private equity and mergers and acquisitions transactions.
- Attend client quarterly plan review meetings as necessary to serve as a plan design subject matter expert.
- Build relationships with recordkeeping partners to understand their benefit modeling capabilities and augment their work product.
- Identify opportunities to improve the efficiency and effectiveness of support for retirement plan clients.
- Stay current on market, business, and legislative issues and trends to facilitate client discussions.
- Provide project-related support, including requests for proposals and conversions, as needed.
- Relevant industry designations are preferred, such as Qualified 401(k) Administrator (QKA), Qualified 401(k) Consultant (QKC), Enrolled Retirement Plan Agent (ERPA), Qualified Pension Administrator (QPA), or Tax-Exempt and Governmental Plan Consultant (TGPC).
About the company
Marsh & McLennan Companies, which operates under the Marsh brand, is an insurance broker and consulting group serving businesses, governments and institutions worldwide. Its Marsh Risk unit arranges property, casualty, cyber and employee-benefit coverage, while Guy Carpenter places reinsurance for insurers. Mercer advises employers on pay, benefits, retirement and investments, and Oliver Wyman, Lippincott and NERA handle strategy, brand and economic consulting. Brokers earn commissions and fees from placing coverage, and consultants bill client fees or charge fees based on assets or plan members. The company traces its roots to 1871 and is headquartered in New York City.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
New York, NY
Founded
1871
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Simplify's Take
What believers are saying
- Consulting drives growth: Mercer and Oliver Wyman's group grew 8% organically in the June 2026 quarter, versus 3% for broking.
- Profits cushion jobs: Marsh kept about 27 cents of operating profit per sales dollar in 2025, before one-time costs.
- Many career paths under one employer: 95,000+ colleagues span broking, reinsurance, benefits and strategy consulting in 130 countries.
What critics are saying
- Expect cuts: Thrive, announced October 2025, sets aside $500 million, mostly severance and technology, to save $400 million yearly.
- Pricing works against broking: Marsh's index shows commercial rates fell 6% in the June 2026 quarter, an eighth straight drop.
- Back-office roles are being consolidated: a Business and Client Services unit is pooling operations and technology teams company-wide.
What makes Marsh & McLennan unique
- Consulting is a third of the business: Mercer and the Oliver Wyman group earned 36% of 2025 revenue.
- Investment management sets it apart: Mercer is the world's largest outsourced chief investment office, running portfolios for institutions.
- Scale sets it apart: 2025 revenue grew 10% to $27.0 billion across broking, reinsurance and consulting.
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