Full-Time

Customer Success Manager

Enterprise, Months Contract

Posted on 6/6/2024

Loopio

Loopio

201-500 employees

Cloud-based RFP response automation software

Mid

Remote in Canada

Required Skills
Sales
Communications
Requirements
  • At least 3 years of Account Management, Customer Success or similar experience
  • Experience in a SaaS company is a plus
  • Experience working with Enterprise Level customers is preferred
  • Impeccable written and oral communication skills
  • Superb relationship building skills
  • Curiosity and a continuous desire to learn and stay updated with industry trends and best practices
  • Comfortable with change and ability to adapt to evolving business needs and market dynamics
  • Extremely analytical
  • Highly organized
  • Results oriented
  • Experience writing sales proposals or responding to RFPs is a huge plus
Responsibilities
  • Build meaningful relationships with Loopio's Enterprise customers through engaging emails, phone calls, and in-person meetings
  • Partner with the dedicated Customer Enablement Manager to ensure a seamless transition from onboarding to our nurture phase
  • Develop creative strategies to increase customer engagement, drive growth, reduce churn, and produce Loopio advocates
  • Manage key metrics that feed into team based goals around adoption, retention, growth, and advocacy
  • Execute Loopio training sessions through online demonstrations
  • Work with the Product Teams to champion customer insights and stories
  • Share Customer Success stories through case studies, blog posts, and internal communication
  • Support customers through change management, providing thought leadership on their response processes
  • Work with the Support & Services Team to ensure alignment and provide a cohesive Loopio experience

Loopio offers cloud-based RFP software that centralizes content, automates responses, and enhances collaboration using smart libraries and intelligent automation tools, helping companies improve response quality, win more business, and accelerate their growth.

Company Stage

Series A

Total Funding

$209M

Headquarters

Toronto, Canada

Founded

2014

Growth & Insights
Headcount

6 month growth

-4%

1 year growth

-11%

2 year growth

6%