Full-Time

Outlet Customer Service Associate

Day

Posted on 12/13/2024

Lowe's

Lowe's

10,001+ employees

Industrial & Manufacturing
Consumer Goods

Entry, Junior

Greensboro, NC, USA

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Customer Service

You match the following Lowe's 's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Provides SMART customer service at all times through the daily execution of Lowe's Outlets
  • Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
  • Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
  • Demonstrates sincere appreciation to customers
  • Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s Outlet programs
  • Provides prompt support to all checkout functions, call buttons, departmental pages, or requests for assistance
  • Cross-functionally trains in other areas of the Outlet to help deliver the best customer service
  • Uses store systems to prioritize loads, print pricing labels, and to look up items or item numbers for price and inventory information
  • Monitors merchandise entering and leaving the store entrances and exits and assists customers or associates who trigger the alarm
  • Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
  • Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
  • Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
  • Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
  • Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV surveillance system, pallet jacks, electric lifts, compacter baler)
Responsibilities
  • Generates leads for Project Specialist Exterior (PSE) programs by actively engaging customers in their project needs
  • Down stocks merchandise by looking for empty areas on shelves and replenishing supplies
  • Prepares merchandise in department of responsibility based on customer requirements/specifications
  • Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV surveillance system, pallet jacks, electric lifts, compacter baler)
  • Provides exceptional customer service by applying SEEK – LEARN – BUILD to all customer interactions
  • Assists Pro customers to find product by walking the customer to the correct aisle and bay
  • Assists Pro customers with loading product in the aisle and then into their vehicles to provide a faster 'in and out' shopping experience
  • Understands Pro Loyalty, Pro Credit, MSH, Volume Savings and Pro Delivery programs. Uses the SMART phone and sales terminal to enroll customers into these beneficial programs
  • Uses the point-of-sale terminals to process walk up, phone, email, and online orders. Calls vendors to verify product availability and cost as needed
  • Helps customers have a positive shopping experience by neatly displaying up-to-date and accurate pricing and signage
  • Uses cash register to process sales transactions according to company guidelines
  • Delivers excellent customer service during the checkout process by ensuring the customer is satisfied and encouraged to come back to Lowe’s Outlets
  • Completes freight and merchandising fulfillments, physically moves stock as it is delivered, schedules shipments when necessary, and checks the quality and accuracy of orders
  • Processes returns to the Distribution Centers and appropriately disposes/returns items
  • Coordinates and supports deliveries from beginning to end, serving as the expert for answering questions and solving problems related to deliveries
  • Inspects merchandise prior to loading and delivery, prepares merchandise and loads for delivery, supports planned delivery routes, verifies invoices against items loaded, and assists with product connections or returns
  • Inspects and cleans interior areas (e.g., bathrooms, breakrooms, hallways) as well as exterior areas (e.g., parking lots) (as needed)
  • Keeps staff and customers safe by walking the store to check for leaks, spills, and unsafe displays, fixes equipment and facilities, and performs preventative maintenance

Company Stage

IPO

Total Funding

$136.1M

Headquarters

Mooresville, North Carolina

Founded

1946

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing trend of smart home technology integration benefits Lowe's product offerings.
  • DIY home improvement projects popularity presents expansion opportunities for Lowe's.
  • Sustainability trend allows Lowe's to expand eco-friendly product range.

What critics are saying

  • Increased competition from Home Depot's same-day delivery service.
  • Rising raw material costs, especially lumber, affect Lowe's profit margins.
  • Ongoing labor shortage challenges Lowe's staffing despite hiring efforts.

What makes Lowe's unique

  • Lowe's launched the Aging in Place Program in November 2021.
  • Lowe's offers one-hour delivery with Instacart in select markets.
  • Lowe's introduced the MVPs Pro Rewards and Partnership Program.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

Performance Bonus

INACTIVE