City Wide Facility Solutions Houston

Facility management with scheduling 20+ services

Facilities Solutions Manager

Facilities ManagementConfirmed live in the last 24 hours

Full-timeVan Nuys, Los Angeles, CA, USAHybrid

About the Job

Requirements

Three to five-plus years of sales and management experience in building maintenance, facility management, or equivalent experience is highly preferred.
A high school diploma is required.
A bachelor's degree is highly desirable.
Proficiency in Microsoft Office and knowledge of a customer relationship management database are required.
Reliable transportation is required.

Responsibilities

Manage assigned client relationships, including client retention, expansion and diversification of services, and consumable supply products.
Formulate and manage a service strategy and schedule tailored to each client.
Negotiate and enter into agreements with clients for additional services, including determining pricing, staffing, and logistics.
Manage contractor relationships, including interviewing and hiring, negotiating pricing and contract terms, verifying compliance, and removing or replacing contractors as necessary.
Conduct detailed quality-control inspections of client sites and follow through on client commitments to maintain service quality and satisfaction.
Supervise and direct Night Managers and ensure the client's scope is executed and services are performed correctly.
Ensure adequate staffing to serve clients.
Promote, procure, and monitor supplies for clients.
Communicate client issues to contractors, Night Managers, and the Director of Operations, and promptly address problems.
Use the customer relationship management system to perform client inspections, add extra charges, and route Night Managers.
Keep Building Information Sheets and Exhibit A forms current; where applicable, ensure Material Safety Data Sheets for each client are complete, accurate, and that all items are properly labeled.
Notify Sales Executives of potential accounts in the territory, especially new construction.
Discuss service-quality surveys with clients and encourage them to respond.
Communicate client survey responses to the Director of Operations, Night Managers, and contractors.
Develop and implement plans with the Director of Operations and Night Manager to resolve client complaints or service deficiencies, and monitor compliance.
Assist the accounting department with collecting past-due client invoices and manage contractor payment invoices.
Maintain updated route sheets, key/alarm sheets, and monthly planners for each client.

Desired Qualifications

Spanish-speaking skills are beneficial but not mandatory.

Facilities Solutions Manager

City Wide Facility Solutions · Van Nuys, United States (Hybrid) · Full-time · Posted 2025-08-26

Salary: From USD 75,000

Workplace: hybrid

Department: Sherman Oaks

Description

Objective:

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This position provides field support - including training, guidance with starting new clients, inspections of contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and contractors. Additional responsibilities include contracts, procuring supplies for clients, selling/coordinating additional maintenance services to clients, and ensuring high client satisfaction.

Essential Functions:

Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide services, and consumable supply products.
Formulate and manage an effective service strategy and schedule tailored to each client.
Negotiate and enter into agreements with clients for additional services - determine pricing, staffing, and logistics.
Manage all contractor relationships - including interview and hire, negotiate pricing and other contract terms, verify contractor compliance, and remove/replace contractors as necessary.
Ensure a standard of excellence in quality and client satisfaction, though detailed quality control inspections of client sites and consistent follow through with all promises to clients.
Supervise and direct ight Managers; ensure the client's scope is executed and all services are performed correctly.
Ensure adequate staffing needs to services clients.
Promote the sale of, procure, and monitor supplies for clients.
Effectively communicate all client issues with contractors, Night Managers, and Director of Operations; promptly address any client issues or problems that arise.
Use CRM to perform client inspections, add extra charges, Night Manager routing, etc.
Update and keep current all Building Information Sheets and Exhibit A forms. Where applicable, ensure MSDS sheets for each client serviced are complete, accurate, and that all items are properly labeled.
Notify Sales Executives of potential accounts in your territory, especially new construction.
Discuss service quality surveys with your clients and encourage them to take the time to respond when they are received.
Communicate client survey responses to the Director of Operations, Night Managers, and contractors.
Develop and implement a plan with the Director of Operations and the Night Manager to resolved any client complaints or deficiencies in service and actively monitor compliance.
Assist accounting department in collecting clients' past due invoices and manage payment invoices for contractors.
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

Requirements

3-5 plus years of sales and management experience in building maintenance, facility management, or equivalent experience is highly preferred.
High School diploma is required, bachelor's degree highly desirable.
Highly detail oriented and excellent follow-through on commitments.
Positive and out-going personality; great relationship building skills.
Excellent verbal and strong written communication skills a must.
Proficient at Microsoft Office and knowledge of CRM database.
Spanish-speaking skills not mandatory but beneficial.
Must have reliable transportation.

If you possess these skills/experience and are interested in joining a team that is committed to excellence with significant opportunities for growth, we welcome your application and resume.

Benefits

Base salary starting at $75,000/year + commissions + quarterly bonus eligibility

Auto reimbursement

After 90 days:

Medical, dental, vision benefits

Vacation pay accrued per pay period

Sick-time accrual availability

Apply

Apply at City Wide Facility Solutions

About the Company

City Wide Facility Solutions Houston

Facility management with scheduling 20+ services

City Wide Facility Solutions Houston coordinates and manages building maintenance for property owners and managers. It offers scheduling and oversight of 20+ interior and exterior services through a nationwide network of franchise locations, helping clients handle facility needs without juggling multiple vendors. The service works by acting as a single point of contact that plans, schedules, and monitors maintenance tasks across trades, simplifying coordination for clients. The company differentiates itself through its large franchise network and central scheduling model, which lowers time, stress, and resource demands for facility management. Its goal is to provide a reliable, one-stop facility management solution that streamlines upkeep for buildings and continuously expand its franchise footprint across the U.S. and Canada.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Lenexa, KS
Founded: 2001

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