PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts!

PagerDuty is looking for an Strategic Software Sales Director who will lead a team of account executives to generate expansion business and ensure our largest and most strategic accounts are successful. In the spirit of PagerDuty’s “Champion the Customer” core value, you are responsible for providing the best possible customer experience by having a deep understanding of the customer’s business, the challenges they are facing and aligning value based solutions to them. You enjoy helping your customer connect their technical pain points to tangible business value using a consultative sales approach, and prefer to spend the majority of your time in the field, with your sales reps, in front of customers. Your team is inspired by you because you lead by example, help them achieve their goals and solve complex problems together.

You will bring with you meaningful software industry experience in any of the following: modern SaaS, enterprise or infrastructure management, application development and management, security, and/or analytics.

Your Day:

Create a “destination team” that attracts, retains and develops the industry’s best talent
Lead and coach a distributed team of up to 7 field account managers
Formulate and execute a regional business plan to exceed plan and drive customer success
Lead a disciplined and efficient operating motion that maximizes time with customers/prospects and fosters a predictable, high-growth business
Accelerate and scale a strategic sales motion; drive adherence to sales process, usage and utilization of tools and technology,
Ability to drive a large, complex account development and sales motion
Develop best-in-class capabilities around the entire lead to close process, and attack the white space in your territory
Foster a team-selling environment that ensures we bring the full power of PagerDuty to every customer
Support and coach reps daily in account development, penetration, success, qualification, discovery, deal management and closing activities.
Deliver timely and accurate pipeline information and forecast to PagerDuty leadership
Regularly assess sales effectiveness and identify solutions to enable a productive working environment
Partner closely with marketing, sales enablement, customer success and solution consulting teams to ensure the most effective demand generation programs, playbooks and sales enablement are in effect to drive sales performance
Foster and accelerate a strong ecosystem partner relationships to expand market coverage, awareness and penetration

Required Skills/Qualifications:

Embrace our #takethelead and #runtogether values by continuously learning from feedback and experiences to be better and make your team better
5+ years enterprise sales leadership experience in high-growth, complex software environments
Ability to operate as the CEO of your business, with strong strategy and operational competence
Strong executive presence and relationship building competencies.
Demonstrated success in meeting and exceeding quota

Preferred Qualifications:

Experience driving executive alignment across customer base
Formalized training in sales methodologies.
Outstanding written and verbal communication skills.
Strong analytical and problem-solving capabilities.
Demonstrated leadership experience, including team management and development.

The base salary range for this position is 168,000 - 231,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you’re new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

Champion the Customer | Put users first to design great products and experiences.
Run Together | Build strong teams that amplify our impact on users.
Take the Lead | Disrupt and invent to be the first choice for users.
Ack + Own | Take ownership and action to deliver more efficiently to users.
Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
Paid volunteer time off - 20 hours per year
Company-wide hack weeks
Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

Regional Sales Director

Enterprise East North

PagerDuty

Compensation Overview

6 month growth

1 year growth

2 year growth

Simplify's Take

What believers are saying

What critics are saying

What makes PagerDuty unique

Benefits