We are seeking an individual with a talent for establishing and maintaining collaborative professional relationships to step in as the maternity cover for our Manager of BPO Partnership. In this role, you will act as the vital link between Trustpilot and our partners within the Trust & Safety organization, specifically in our Content Integrity team. You will be responsible for ensuring smooth communication, efficient processes, and robust partnerships to support our content moderation activities.

Your contributions will be vital in enhancing performance, handling crucial administrative responsibilities, and supervising contract and relationship coordination, all in alignment with the elevated standards synonymous with Trustpilot. If you excel in communication, project management, and strategic thinking, we invite you to join our team and make a significant impact.

What you’ll be doing:

• Performance Tracking and Improvement: Monitor and enhance partner performance by collaborating with performance managers and operations teams. Support and organize internal initiatives to boost partners’ efficiency.
• Communication and Support: Address queries related to ticket handling, processes, and changes, establishing and managing support channels such as Slack and feedback flows. Plan, train, and support the rollout of outsourced tasks to partners, and facilitate process changes outsourced to partners.
• Task Outsourcing: Organize the outsourcing of new tasks to partners, including planning the rollout, training, and post-rollout support. Participate in and facilitate process changes outsourced to partners.
• Administrative Tasks: Maintain and update master sheets, and organize and manage shared files for team collaboration.
• Contract and Relationship Management: Spearhead contract changes and manage negotiations, strengthening relationships between partners and Trustpilot through organized activities. Ensure partners are kept informed about updates and changes.

Who you are:

• 5+ years of experience in BPO Management (or related roles like supplier or vendor management): Build influential senior-level relationships and handle commercial negotiations. Track and improve service levels to ensure business continuity.
• Effective Communicator: Engage professionally with stakeholders at all levels. Independently communicate with peers and senior stakeholders.
• Proactive Coordinator: Efficiently coordinate deliverables and provide detailed feedback. Manage large-scale projects with minimal oversight.
• Effective Leader: Take initiatives forward and secure necessary approvals. Maintain structure and follow-through on tasks with minimal guidance

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle to work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.
• Independent financial advice and free standard professional mortgage broker advice

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