SchoolsFirst Federal Credit Union

Credit union offering savings, loans, accounts

Endpoint Operations Representative 2

System AdministrationUpdated on Nov 12

Full-time$29.79 - $44.68Hybrid

About the Job

Requirements

A high school diploma or GED is required.
One to three years of prior related experience is required.
Advanced endpoint device configuration and troubleshooting skills are required.
Knowledge of operating-system deployment and system imaging for Windows and macOS is required.
Knowledge of enterprise software deployment and management is required.
Knowledge of asset lifecycle and inventory management is required.
Knowledge of advanced diagnostics and hardware repair is required.
Knowledge of Group Policy administration is required.
Knowledge of disk encryption management using BitLocker and FileVault is required.
Knowledge of account provisioning and management is required.
Knowledge of security patch deployment is required.
Knowledge of VPN configuration and support is required.
Proficiency with system management platforms, including SCCM/MECM, Intune, and JAMF, is required.
Knowledge of Active Directory administration is required.
Knowledge of PowerShell and command-line operations is required.
Knowledge of data backup and recovery procedures is required.
Knowledge of advanced network troubleshooting is required.
Knowledge of mobile device management is required.
Knowledge of hardware refresh coordination is required.
Knowledge of software deployment management is required.
Knowledge of office relocation support is required.
Participation in the California DMV pull program may be required depending on assignment.
The position requires compliance with applicable BSA regulations and assigned training requirements.

Responsibilities

Independently troubleshoot and resolve intermediate-level hardware, software, and network issues, handling complex cases before escalating.
Configure, deploy, and manage endpoint devices using unified endpoint management tools such as Microsoft Intune or Quest KACE, and support software installations and updates across the device fleet.
Maintain accurate endpoint-device records, manage equipment lifecycles, and coordinate with procurement for device replacement or upgrades.
Support mobile devices through mobile device management platforms for iOS and Android, including configuring and troubleshooting mobile applications and device policies.
Monitor adherence to service-level agreements and report on ticket resolution times and service performance.
Provide on-site support for remote or branch offices by handling escalated issues and provisioning equipment for new location setups.
Enforce basic security protocols, ensure devices meet security baselines, and report compliance issues.
Perform other duties as assigned.

Desired Qualifications

Azure Fundamentals (AZ-900) is preferred.
ITIL 4 Foundation is preferred.
A Good IT Support Certification is preferred.

We’re always looking for diverse, talented, service-oriented people to join our exceptional team.

Endpoint Operations Representative II

The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Pay Range:

$29.79 - $44.68

Scheduled Weekly Hours:

What You’ll Be Doing

The Endpoint Operations Representative II provides advanced technical support and system management for the organization's endpoint environment. This intermediate-level position handles complex troubleshooting, endpoint security administration, and software deployment projects while mentoring junior staff. Operating with increased autonomy, the role involves cross-functional collaboration on service improvements and technical escalations.

Independently troubleshoot and resolve intermediate-level hardware, software, and network issues. Handle more complex cases before escalating.
Configure, deploy, and manage endpoint devices using unified endpoint management (UEM) tools like Microsoft Intune or Quest KACE. Support software installations and updates across the fleet.
Maintain accurate records of endpoint devices, manage equipment lifecycles, and coordinate with procurement for device replacement or upgrades.
Assist in supporting mobile devices through MDM platforms (iOS, Android). Configure and troubleshoot mobile applications and device policies.
Monitor adherence to SLAs and provide reporting on ticket resolution times and service performance.
Provide on-site support for remote or branch offices, handling escalated issues and provisioning new equipment for location setups.
Enforce basic security protocols, including ensuring devices meet security baselines and reporting on compliance issues.

Additional Job Functions

Performs other duties as assigned

Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.

Qualifications

High School Diploma or GED required

1-3 years of prior related experience required

Azure Fundamentals (AZ-900) preferred

ITIL 4 Foundation preferred

Good IT Support Certification preferred

Participation in the CA DMV pull program may be required depending on assignment

Knowledge, Skills, and Abilities

System Administration:

Advanced endpoint device configuration and troubleshooting

OS deployment and system imaging (Windows, macOS)

Enterprise software deployment and management

Asset lifecycle and inventory management

Advanced diagnostics and hardware repair

Security and Access Management:

Group Policy administration

Disk encryption management (BitLocker, FileVault)

Account provisioning and management

Security patch deployment

VPN configuration and support

Enterprise Tools Proficiency:

System management platforms (SCCM/MECM, Intune, JAMF)

Active Directory administration

Technical Operations:

PowerShell and command-line operations

Data backup and recovery procedures

Advanced network troubleshooting

Mobile device management

Project Implementation:

Hardware refresh coordination

Software deployment management

Office relocation support

SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring

At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you’re excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.

SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.

This organization participates in E-Verify.

About the Company

SchoolsFirst Federal Credit Union

Credit union offering savings, loans, accounts

SchoolsFirst Federal Credit Union provides financial services to members, especially school employees and their families, including savings and checking, auto loans, mortgages, credit cards, investments, and insurance through branches and online tools. Members join and use member-owned accounts with online/mobile banking, deposits, payments, and planning help. It differs from many competitors by being member-owned, federally insured, and focusing on the education community, offering educator-focused loan programs and lower fees. Its goal is to help teachers and school staff manage money effectively with affordable products and education resources while building a loyal member base.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Santa Ana, CA
Founded: 1934

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