Full-Time

Principal Product Manager

Member Experience

Posted on 5/1/2024

Gusto

Gusto

1,001-5,000 employees

Cloud-based payroll, benefits, and human resource management solution

Data & Analytics

Compensation Overview

$144,000 - $178,000Annually

Senior

Seattle, WA, USA + 9 more

Required Skills
Communications
Data Science
Segment
Requirements
  • 8+ years of hands-on product management experience
  • High attention to detail, strong bias for action and highly organized
  • Track record of delivering consumer and/or platform solutions in regulated environments like HR, finance, or healthcare (ideal candidate has fintech experience)
  • Strong working knowledge of feature sets employees and contractors expect from a Payroll or personal financial services provider
  • Applied knowledge of unit economics and monetization drivers in payroll and fintech spaces
  • Demonstrated use of data and experiments to make decisions that improve product funnels, and ultimately customer experiences and business metrics
  • Experience launching a net new product within an established company, and managing that delicate balance between running fast to get to market, and bringing others along for the journey to ensure scalability
  • Experience building and scaling partner integrations is a plus
  • Experience driving growth of product from launch phase to scaled adoption including
  • Strong product discovery and research skills
  • Ability to set a strategy and translate to a roadmap with end-to-end execution
  • Proven track record of building products customers love and taking them from launch to scale
  • Strong written and verbal communication skills including ability to
  • Paint a compelling vision to inspire your teams and senior leaders by articulating and building business models and supporting roadmap
  • Articulate customer pain points
  • An owner’s mindset - entrepreneurial, driven, passionate about our mission, and have deep empathy for our customers
Responsibilities
  • Partner with engineering, design, data science and other cross-functional partners across the Gusto ecosystem to build end-to-end delightful experiences for Members
  • Identify emerging technology and industry trends, build business cases, and define vision, strategy, and product roadmap for Members
  • Encourage a culture of experimentation, learning, and a growth mindset, never settling for the status quo and constantly innovating
  • Work through user, customer segment and competitive research to identify Members needs and product experiences for web and mobile
  • Define, understand, and improve key product and business metrics. Strong excitement about the business impact of your work, and can ruthlessly prioritize across the roadmap to deliver big outcomes
  • Drive the product development process from concept to launch, ensuring timely delivery of high-quality products that delight customers and result in significant and measurable business impact

Gusto's mission is to help companies put people first. The company operates an online payroll, health benefits, and workers' compensation platform.

Company Stage

Series E

Total Funding

$746.2M

Headquarters

San Francisco, California

Founded

2011

Growth & Insights
Headcount

6 month growth

6%

1 year growth

17%

2 year growth

31%

Benefits

It’s a marathon, not a sprint: Employees celebrating 5 or 10 years at Gusto enjoy a month-long sabbatical to travel and relax after all their hard work.

Meals and conversations: Free meals, snacks, and drinks to keep us fueled, but more importantly: they bring people together and foster community.

Wellness for every body: We’re proud to offer inclusive health care such as hormone treatments, gender-affirming surgery, therapy, family planning, and more.

The time you need: Our flexible PTO policy means every employee is encouraged to take the time they need now to keep doing great work, long term.

Family-friendly benefits: Fertility treatments, primary and secondary parental leave, sleep coaching, house cleaning for new parents, and more.

Be well, be you: Get free, comprehensive medical, dental, and vision benefits, plus a monthly fitness stipend and mental health resources too.

INACTIVE