Full-Time
Vice President of Operations
Updated on 9/7/2026
Nametag
11-50 employees
Identity verification with biometrics and cryptography.
No salary listed
Remote in USA
Remote
Remote within the United States, with quarterly in-person team off-sites.
Bachelor's, MBA
 Business & Strategy (1) |
|---|
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- 10+ years in business operations, strategy and operations, or a chief of staff role, including direct partnership with executives at a high-growth technology company.
- A track record of building company operating cadence, planning, OKRs, and cross-functional execution systems.
- Fluency in the operating mechanics of a technology business, including budgeting, forecasting, headcount planning, resource allocation, and performance metrics.
- Experience evaluating and improving business systems and tools across functions, including familiarity with CRM, business intelligence, planning, and collaboration platforms.
- Demonstrated cross-functional delivery across Product, Engineering, Go-to-Market, Finance, and People/HR, including demand and capacity management across competing priorities.
- Experience owning an operating budget and vendor portfolio.
- Bachelor's degree or equivalent practical experience.
- Ability to connect priorities across functions, anticipate downstream implications, prioritize effectively, analyze operating and financial data, communicate executive recommendations, and handle sensitive and confidential information.
- Run the company operating rhythm, including leadership meetings, company planning, business reviews, and two to three company offsites each year.
- Translate strategy into priorities, decisions, owners, and milestones, and track actions through closure.
- Connect dependencies across functions, surface conflicts early, and help leaders make explicit trade-offs about investments of time, talent, and capital.
- Build and run an intake and prioritization process for company-level and cross-functional initiatives.
- Define business cases, funding decisions, performance gates, and stop-or-scale criteria for key investments in partnership with Finance.
- Partner with People/HR on organization design, headcount, contractor, and capability planning.
- Maintain visibility into demand, capacity, cost, and trade-offs so leadership can allocate resources effectively.
- Assess and improve tools, data, processes, and operating infrastructure required to scale the company and its functions.
- Establish ownership and standards, improve adoption and data quality, automate recurring work, and retire redundant or low-value tools and processes.
- Lead operational change through practical communication and flexibility.
- Own the company OKR process and maintain scorecards and dashboards, including definitions, owners, data hygiene, and review cadence.
- Maintain an initiative-level view of priorities, dependencies, risks, decisions, and expected outcomes.
- Use operational and financial data to identify patterns, challenge assumptions, and recommend action.
- Drive critical cross-functional programs when focused ownership is needed.
- Experience in a venture-backed startup.
- Familiarity with security, identity, or software-as-a-service businesses.
- Master of Business Administration.
Nametag provides identity verification services that protect businesses from social engineering and AI-generated deepfakes. To verify their identity, users scan a government ID and take a selfie on their mobile device, which the system compares using biometrics and cryptography to ensure the person is real and the rightful owner. Unlike many competitors, Nametag requires no app download and allows for reusable verification via a secure encryption key stored on the user's phone. The company's goal is to automate secure account recovery and employee onboarding to prevent data breaches and reduce IT support costs.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Seattle, Washington
Founded
2020
Get referred to Nametag
See people who can refer or advise you
Simplify's Take
What believers are saying
- May 2026 Recruit launch expands Nametag into HR fraud, a fresh budget line.
- ServiceNow, Workday, Greenhouse, Okta, and Entra integrations create multiple expansion paths in 2026.
- AI deepfakes and helpdesk impersonation keep buyer urgency high after 2025 UK retailer losses.
What critics are saying
- Okta’s August 2026 IDV integrations commoditize Nametag’s core workflow inside the identity stack.
- ServiceNow’s June 2026 native integrations let buyers bypass Nametag for helpdesk verification.
- If enterprise AI agents standardize identity checks internally, Nametag’s workflow wedge disappears by 2027.
What makes Nametag unique
- Nametag verifies people, not accounts, across hiring, onboarding, recovery, and helpdesk workflows.
- June 2026 ServiceNow Interactions integration embeds verification inside support tickets before risky resets.
- Nametag’s reusable selfie re-verification and no-biometric-storage stance reduce friction versus legacy IDV.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Flexible Paid Time Off
Quarterly team off-sites and travel support
Remote-first
New computer hardware and equipment
Growth & Insights and Company News
6 month growth
↓ -4%1 year growth
↑ 2%2 year growth
↓ -2%Nametag deepens partnership with ServiceNow to protect enterprise helpdesks against impersonation attacks. Certified identity verification on the ServiceNow AI Platform enables IT support agents to verify the person behind any ServiceNow request before handling sensitive actions. Jun 23, 2026 Prev Next 1 of 43,197 Nametag, the workforce identity assurance platform, announced a deepened integration with ServiceNow, the AI control tower for business reinvention. As a ServiceNow Build Partner, the integration embeds Nametag's identity assurance engine directly into ServiceNow IT Service Management (ITSM), giving service desk agents the ability to confirm who they are helping before acting on requests like password resets, MFA changes, and account unlocks. Enterprise service desks have become a primary target for impersonation attacks. In 2025, social engineering attacks against two UK retailers cost an estimated $600 million after attackers impersonated employees to trick helpdesk agents into resetting credentials for privileged accounts. According to Verizon's 2025 Data Breach Investigations Report, 80% of breaches begin with identity compromise. The pattern is clear. Attackers bypass technical controls by targeting the human process at the helpdesk. "As we enter a new era defined by intelligent systems, cybersecurity and resilience must be embedded into every layer of the business," said Alix Douglas, group vice president, Partner Solutions at ServiceNow. "Nametag's certified integration with ServiceNow, built on the ServiceNow AI Platform, empowers customers to verify the person behind every request before performing sensitive actions - helping reduce impersonation risk, strengthen auditability, and protect critical services at scale. Together, we're helping organizations build secure, scalable digital foundations that support long-term innovation." With the integration, agents initiate a verification request from inside a ServiceNow record, share a secure link with the person requesting help, and see a pass or fail result in real time without leaving ServiceNow. Users verify their identity on their mobile device in under 30 seconds. The integration requires no workflow redesign and no new system for agents to learn. It installs and configures in minutes from the ServiceNow Store. "Service desk teams often have to make high-stakes identity decisions under pressure, relying on manual processes and human judgment. Embedding Nametag directly into ServiceNow makes identity verification part of the support workflow. This removes guesswork, protects against impersonation, and creates a clear audit trail before actions like password and MFA resets are taken," said Richard Biever, Senior Director, Information Security at ElevateBio. The expanded integration adds ServiceNow Interaction Management to existing incident coverage, doubling Nametag's footprint within the platform. Interactions are the system of record for chat, walk-up, phone, and virtual agent traffic, allowing identity to be confirmed at the point of contact, not just after a ticket is opened. As a result, agents no longer have to begin working a request before confirming who they are helping. Nametag's 2026 Workforce Impersonation Report identifies helpdesk social engineering as one of six workforce impersonation trends shaping enterprise security in 2026. AI-generated voice cloning, real-time deepfake video, and pretexting scripts built from scraped employee data have fundamentally changed the threat profile at the service desk. Agents are being asked to make high-stakes identity decisions against adversaries specifically trained to defeat human judgment. No amount of agent training closes that gap. Only verified identity does. "The helpdesk has become the front door for impersonation attacks. Attackers don't need to defeat technical controls. They call the service desk, impersonate an employee, and convince an agent to reset credentials. Every day, agents process password resets and MFA changes for people they cannot verify. That is the gap attackers exploit. This integration puts a verified identity decision, pass or fail, directly inside the ServiceNow AI Platform that agents already use," said Nametag CEO Aaron Painter. Nametag maintains SOC 2 Type II certification and supports GDPR compliance. No biometric data is stored. Retained verification photographs are subject to configurable retention policies defined by the customer.
Nametag has deepened its integration with ServiceNow to combat impersonation attacks targeting enterprise helpdesks. As a ServiceNow Build Partner, Nametag's identity assurance engine now embeds directly into ServiceNow IT Service Management, enabling service desk agents to verify identities before processing sensitive requests like password resets and MFA changes. The integration addresses a growing threat: 80% of breaches begin with identity compromise, according to Verizon's 2025 Data Breach Investigations Report. Recent attacks on UK retailers cost an estimated $600 million after attackers impersonated employees to trick helpdesk agents. The expanded integration adds ServiceNow Interaction Management to existing incident coverage, allowing identity verification at initial contact. Users verify their identity on mobile devices in under 30 seconds, with results appearing in real time within ServiceNow. The certified integration is available now on the ServiceNow Store.
Nametag launches Nametag Recruit, bringing identity assurance to enterprise hiring. Integrated with Workday and Greenhouse, Recruit completes the Nametag Hire solution, enabling enterprises to verify candidate identity across the entire hiring lifecycle. As AI-generated resumes, deepfakes, and proxy swaps make it harder than ever to know who is actually on the other end of a hiring process, Nametag launches Recruit, a new module which verifies job candidates are real people and the same people across hiring stages. Nametag uses patented technologies to verify candidate identity and continuity without retaining biometric data, while giving companies full control over data storage and empowering candidates to delete their information at any time. Each candidate receives a clear, auditable pass-or-fail decision, removing the burden of judging candidate authenticity from recruiting teams. With native integrations into Workday and Greenhouse, recruiters can trigger verifications automatically as candidates progress through the hiring pipeline, saving time and restoring trust in the process. "Recruiting teams have been living with this problem for years without a real solution. The tools they have were built to verify paperwork, not people," said Aaron Painter, CEO at Nametag. "Nametag Recruit gives HR teams something they haven't had: a straight answer, at every stage of hiring, on whether the person they're talking to is actually who they say they are." The scale of hiring fraud has outpaced most organizations' ability to respond. According to Greenhouse, 65% of hiring managers have caught candidates using AI deceptively. HR teams are now on the frontlines of sophisticated fraud involving stolen and fake identities, but rely heavily on manual review processes. Greenhouse also found that 34% of recruiters spend up to half their work week filtering spam, bots, and fraudulent applications. Existing tools for assessing candidate integrity were never designed for this environment. Nametag's 2026 Workforce Impersonation Report found that HR teams increasingly rely on video calls to combat hiring fraud like North Korean IT worker schemes. But seeing someone on camera is not the same as verifying who they are. Background checks present similar limitations, verifying identity data rather than the person presenting it. AI-powered applicant screening tools deliver scores, not proof, and introduce compliance risks. As a result, recruiters are increasingly forced to make high-risk hiring decisions based on instinct and incomplete data. With the launch of its new Recruit module, Nametag's Hire solution now covers the full hiring journey, from application through access. Recruit verifies candidates throughout the hiring pipeline, while the company's Onboard module extends that verified identity into day-one device and access provisioning. Nametag integrates with the systems enterprises already rely on, including Workday, Greenhouse, Okta, Cisco Duo, Microsoft Entra, Cloudflare Access, Beyond Identity and Yubico, bridging the gap between HR and IT. [To share your insights with us, please write to [email protected]]
Nametag has launched Recruit, a new module that verifies job candidates' identities throughout the hiring process to combat AI-generated resumes, deepfakes and proxy fraud. The solution provides pass-or-fail decisions without retaining biometric data, whilst giving companies control over data storage. The platform integrates with Workday and Greenhouse, allowing recruiters to trigger automatic verifications as candidates advance through hiring stages. According to Greenhouse, 65% of hiring managers have caught candidates using AI deceptively, whilst 34% of recruiters spend up to half their workweek filtering fraudulent applications. Nametag's Hire solution now covers the complete hiring journey, with Recruit handling candidate verification and its Onboard module extending verified identity into device and access provisioning. The system integrates with enterprise platforms including Okta, Microsoft Entra and Cisco Duo.
Identity verification platform startup Nametag Inc. today announced the launch of Nametag Signa and an expanded partnership with Okta Inc.